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December 4, 2017
How can I withdraw funds from MT4 if the card used to deposit was cancelled/lost?
In this case, you will need to email FXTM an official document from the card issuer stating that the card was cancelled or lost and they will then inform you on how to proceed. Normally, you should ensure that the withdrawal is made t...
December 4, 2017
How long does it take to withdraw funds from MT4 accounts?
All withdrawal requests are processed by FXTM's Back Office Department within the same business day, however the time required for the funds to be transferred to your account will depend on the payment method used. Bank Wires: Betwe...
December 4, 2017
How can I withdraw using a different method than the one I used to deposit?
Withdrawals must be made in proportion to the deposits according to the payment method used. Your withdrawals must be transferred to the same card, e-wallet, bank account used for deposit. Example of fund withdrawals Initial deposit...
December 4, 2017
How to withdraw funds from FXTM? What's the requirement?
How to withdraw money from FXTM's trading accounts?
December 4, 2017
What to do after making a transfer via WebMoney? What documents should I provide?
If this is your first deposit, after completing the steps outlined, you will need to upload or email a screenshot of your WebMoney account showing the following. WebMoney ID. Full name (this should match the name used during regi...
December 4, 2017
What to do after making a money transfer via China Union Pay?
After completing the steps outlined, you will be asked to select the bank you wish to use and complete the necessary fields. If this is your first deposit via China Union Pay, you will need to upload or email a screenshot of your bank...
December 4, 2017
How to deposit via Bank Wire Transfer? What documents needed for this funding method?
After completing the steps outlined, you will be given details on how to proceed with an online payment or transfer from your bank account to FXTM’s bank account. Once the transaction is complete, you will have to upload or email the ...
December 1, 2017
What to do after deposit via via Credit/Debit Card? Should I really provide a copy of my card?
After completing the steps of card deposit, you will be redirected to your bank’s page where you will be asked to provide some additional information. If this is your first deposit via Credit/Debit card you will need to upload or emai...
December 1, 2017
Can I deposit when the current balance is negative/minus on MT4 account?
Yes you can. If you make a deposit while your balance is negative you will see that your current balance is no less than the amount you deposited. The Company ensures that losses will never exceed the total available funds across ...
December 1, 2017
Are transfers between Directors' accounts and corporate account possible?
If the funds are deposited through the shareholder’s personal bank account then: If you are the sole shareholder: The deposit can be processed but the withdrawal must be sent back to your personal bank account and not the corporate ac...
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