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Recent FAQs

XM

January 23, 2016

I have lost the PIN code for XM card. How can I reset it?

You can not change the PIN code for XM cards. You can not reset it by yourself either.In this case, you need to contact your XM account manager and he/she will reissue the PIN code for you.Reissuing process will cost 50 units(USD...

XM

January 23, 2016

Where can I check my PIN code for XM card?

The PIN code for the XM card is written in the document which arrives with XM card.You need to remove the black part on the back side of the document which your address is written.Make sure that you keep it safely and not to lose...

XM

January 23, 2016

My XM card's balance is minus 10. Why is the negative balance?

XM has set the initial balance to be minus 10 units. *1 unit equals to '1 currency'. It could be EUR, USD or GBP. This is for covering withdrawal fees which you need to cover.By deducting 10 units, XM is avoiding XM Cards to have a...

XM

January 23, 2016

How long does it take to receive XM's debit card?

XM card will be dispatched after 3 - 5 days from your application.So if you are residing in Europe, it may take a few weeks or more for it to arrive at your place.If you are residing outside of Europe, it will take a month or mor...

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