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Recent FAQs
October 4, 2017
Can a slow internet connection impact my trading results?
Yes, in case your cTrader trading platform is connected to slow internet connection with higher latency, it can cause: Slippage Re-Quotes Order Rejection Delay in price charts etc... It can directly affect your tradin...
October 4, 2017
What can I do to improve connection speed for specific price chart on cTrader trading platform?
cTrader trading platform is a RAM consuming software. It requires certain data connection speed in order to run it accurately. To improve the execution speed on the platform and the price feeds on certain charts, you can do the follow...
October 4, 2017
My cTrader account logged out itself suddenly. Why this happens often on my platform?
If your internet connection is very slow, cTrader gets logged out and tries to login again to find a proxy with lower latency to connect(faster connection). This is a safety mechanism, so the profit/loss won't be affected by the conne...
October 2, 2017
cTrader's price chart shows different price movement from the same symbol's chart of another cTrader. Why is that?
In very rare cases, price charts of cTrader can show some false historical data. Such data could be stored in the cache, resulting to show false market price feeds in a historical bar. It is only a small glitch on the trading platform...
September 29, 2017
How to connect cTrader via office networks, ISPs or Proxy?
Can I connect cTrader via office networks, ISPs or Proxy?
September 25, 2017
Will internet connection speed affect functionality of cTrader trading platform?
The developer of cTrader, Spotware specifies the following internet conditions as a "minimum" and "recommended" requirements. Internet Connection Minimum Stable connection with 50kB per second Recommended Stable c...
August 30, 2017
How many positions can I have on XM MT4 and MT5 trading platform at the same time?
XM has its own limit of "number of positions" which you can have at the same time. The limitation is 200 positions. Although, traders can open over 200 positions at the same time on XM MT4 and MT5, in this case XM support team may ...
June 5, 2017
What are the trading server names of HotForex MT4? Which one I need to use to login?
There are currently 11 different trading servers available with HotForex. Clients under HotForex HFMarkets-Live Server HFMarkets-Live Server2 HFMarkets-Demo Server Clients Under HotForex St. Vincent & the Grenadine ...
May 30, 2017
How to fix "No Connection" error on MT4 and MT5 trading platform?
If your MT4 or MT5 trading platform shows"No Connection" error as below, that means your platform isn't connected to correct server and not getting any price quotes. To fix this error, please re-login to your trading account to se...
May 30, 2017
There was a delay on executing orders on MT4. Why did that happen and How to fix this problem?
Through MT4 and MT5 trading platforms, all your orders should be executed instantly at the existing market price 24/5. Although all your orders should be executed instantly, there are some cases that cause "Delays" on executing orders...
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