If you are having trouble logging into your XM MT4 or MT5 live accounts, you can make a call to XM directly to make the operation.
XM’s support and dealing desk is available for 24/5 while the market is opened, and for certain hours, the over 20 multi-language support is also available.
The number of XM’s dealing desk is +44 2031501500.
When you call them, you will be asked for your platforms’ login for security reasons before your request is executed.
If you are having trouble logging into your trading accounts, you can always reset your password from XM’s client portal.
In order to make more precise executions, you are recommended to login to your account by yourself and make trades if possible.