Any transactions on Bitcoin network are impossible to reverse or cancel once they are completed.

This is the same case for users of Paxful’s Crypto Exchange too. Paxful is unable to cancel or reverse your bitcoin transaction once sent.

It is due to the characteristic of Bitcoin market, and it is also the same for the following situations.

• Bitcoin being hacked by someone else.
• Sending Bitcoin to wrong Address.
• Releasing Bitcoin by mistake.
• Scammed by someone and your Bitcoin is stolen.

If you paid for something and the merchant did not deliver. a refund contact the merchant you sent the bitcoins to. You will need their email address as a bitcoin address cannot be tracked for identity.

If you want to try tracking the bitcoin address you sent to then please use a tool like a Block Explorer.