As a regulated company, Tifia works in accordance with the procedures related to compliance with financial security and established by our main regulatory body – the VFSC.
These procedures include requesting proper documentation from the clients in accordance with the KYC (Know Your Customer) policy, including copies of current IDs and documents confirming the client’s residence address.
Full requirements for documents are set out on the company’s website.
In order to deposit and withdraw funds by some payment methods, you are required to verify the client profile in full in accordance with AML policy requirements.
Therefore, in addition to the ID document, it is also necessary to provide a document that will confirm the address of your residence: an extract from your bank account, a receipt for utility bills, or a passport page with a residence permit stamp.
Verification of your client profile
For verification, you need to provide a copy of your passport or driver’s license issued by government agencies.
The document must include full name and date of birth, date of issue or expiration date. Also, the document must have a unique identification number, a color photo and be valid for 6 months from the date of applying for verification.
To confirm residence address, you can provide a utilities bill receipt with your address and full name, not older than three months from the date of sending documents for verification.
Alternatively, you can provide a copy of the passport page with a residence permit stamp or bank statements with the full name and address of residence.
Invoices for payment of mobile communication are not accepted as documents confirming the residence address.
Tifia’s client support service works from 9.00 to 18.00 (GMT +2) (Monday-Friday).
The documents sent for verification are processed by the support team as they arrive from the first to the last.
The response time is within one working day.
Verifying your email address and phone number with Tifia
In order to verify your email address, please click the Verify button next to your e-mail address in the settings of your client profile, after which you will receive an e-mail with an activation link.
If you have not received the activation link:
- Please make sure that when registering the client profile, you have indicated your current email address.
- Check the contents of your Spam folder.
If you haven’t found the email with the activation link, please contact Tifia client support.
To verify your phone number, please go to Client profile / Profile and click the Verify button next to your phone number, after which you will receive a text message with a verification code.
In the event you have not received the message, please contact Tifia Client Support and we will help you verify your phone number manually.
If you wish to change your email address
You cannot change the email address your Tifia profile was registered with.
If you have made an error when entering your email address or your email address is no longer active, please proceed as follows:
- Register a Tifia new profile with your active email
- Contact the Client Support with a request to transfer all your active accounts, wallets, transaction history and verified documents to a new email.
- Be prepared for an identity confirmation procedure
For more information or inquiries regarding to the account verification, please contact support team from Tifia’s Official Website