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December 13, 2017

Question:I did not receive my deposit which has enough confirmation on blockchain. Why is that?

Answer:

Please make sure you sent it to your current address.

It is very important to make sure you sent above minimum deposit amount if applied (displayed near your address on “Ledger” page) or it will be lost – no one will not be able to recover it.

Please, check your current address of specific coin in your “Ledger” page.

C-CEX will not be able to register any deposit if you do not send it to your current C-CEX address.

Sometimes cryptocurrency transactions got stuck with no or low confirmations on blockchain (check on block explorer). There can be many reasons for that: low transaction fee, no miners presence, blockchain issues like forks or checkpoint. Please, wait for required amount of confirmations on blockchain.

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