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November 21, 2017

Question:I have withdrawn funds via card but it hasn't arrived on my card for over a week. Why is that?

Answer:

Please note that clearing times for credit/debit card withdrawal will depend on your location: domestic credit/debit card withdrawals can be processed in one business day; international withdrawals will typically take 2 – 5 business days to clear back to your credit/debit card (estimate only).

Debit/credit card refunds can take between 3 – 20 business days from the date of processing to appear on your card statement.

You may also contact your card company to see the status of refund(of the payment).

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