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January 24, 2018

Question:I made a card deposit by mistake. Can I cancel it and have my funds sent back?

Answer:

Traders residing in Austria, Bahrain, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Kuwait, Malaysia, Netherlands, New Zealand, Norway, Oman, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom can use Trade360's service.

If this happens, withdraw your funds from the Withdraw Funds section in the platform.

Please note that Trade360 only allows the deposit of funds from the trader’s own Credit Card.

You can’t delete a payment card from the system, you can only add a new card or edit the existing card’s details by pressing the “Deposit” button.

Editing your Personal Information

Currently traders are unable to edit their personal details by themselves.

To change your personal details, please contact the support team, and they will assist you.

They are working hard at making this function available through your account settings, and it will be available soon.

Trade360 will not deduct any funds related to tax or VAT issues.

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