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December 5, 2017

Question:I've withdrawn my funds from MT4 but hasn't arrived on my side yet. Why is that?

Answer:

FXTM Brand does not provide services to residents of the USA, Mauritius, Japan (日本), Alberta, British Columbia, Quebec,
Saskatchewan, Haiti, Suriname, The Democratic Republic of Korea, Puerto Rico, and The Occupied Area of Cyprus. Find out more
in the Regulations section of their FAQs.

In case it is a Credit/Debit Card deposit/withdrawal and you haven’t received your funds in more than 5 business days, you should email FXTM’s Back Office department requesting an ARN (acquiring reference number).

Your credit/debit card provider will then be able to track your withdrawal.

For Bank Wire deposit/withdrawal, if you haven’t received your funds in more than 5 business days, you should email FXTM’s Back Office department requesting a swift copy.

Your bank will then be able to track your withdrawal.

For E-wallet withdrawal, please email FXTM’s Back Office department for more information.

If your deposit/withdrawal was declined there should be an email in your inbox explaining the reasons for the decline.

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