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May 15, 2018

Question:My 2-Step verification code keeps getting rejected. What should I do?

Answer:

This might happen if the time on your Google Authenticator app is not synchronized correctly.

To make sure that you have the correct time:

  1. Go to the main menu on the Google Authenticator application
  2. Click “Settings”
  3. Click “Time correction for codes”
  4. Click “Sync now”

In case your verification codes are still getting rejected after time synchronization please contact ecoPayz’s Customer Support Team for assistance.

ecoPayz Official Website

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