There are several occasions that iForex may close open positions.
But please note that iForex does not interfere or manipulate clients’ trades at anytime.
iForex is mainly the STP model
iForex may become a broker and also a market maker for traders, and it depends on the financial instruments and some situations.
In this case, iForex may send the orders of Forex and Metals from clients directly to the Interbank market, but not for other symbols(CFDs, commodities, Energies etc).
This is a basic model of financial brokers and their common principles are “not interrupt or manipulate clients’ trades and provide fair financial service”.
iForex does not manipulate your trades, so the reason of your positions closed must be one of the followings.
Stop out is at 0%
Stop out is set to avoid too much losses, and it triggers itself when the margin level is low.
iForex has set the stop out level to where “there is no positive free balance in your account”.
When the stop out triggers, all your open positions will be liquidated(closed) to avoid the further losses and it happens automatically by the system.
It is your responsibility to monitor your account and the margin level, so there is nothing you can do if the stop out is already triggered.
Fortunately, iForex offers NBP(Negative Balance Protection) to all its clients.
This means that you will not lose funds more than you deposit, so if there is any negative balance(exceeded losses) in your account, iForex will cover the losses and fix the balance to Zero.
Expiration Dates for CFD products
There are expiration dates for commodities and Indices CFDs.
Please note that there is no expiration dates for Forex, Precious Metals so you can hold the positions of these instruments as long as you want.
The expiration dates come every month or a few months, and you can find the up-to-dated dates in the contract specification table in iForex website.
iForex does not rollover the positions(commodities and Indices) and the broker will close the positions on each expiration date when you have not closed it yet.
Any corporate actions which materially affects or may materially affect the shares’ price, will close the open positions.
This is the case for Stock CFDs(shares) and iForex has listed up all the relevant corporate actions in its official website.
When the dates of contract expiration and the corporate action, iForex will execute the positions at the last price available in the market.
Stop loss is a trading method to limit the losses even when you are not monitoring the account.
This could barely happen though, you may have forgotten that you have already setup stop losses for positions, and they have closed automatically as the market prices reached the stop loss level you have set.
All these above are the possible reasons of closing the positions automatically though, if you think these are not the case, please contact iForex support team immediately.