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October 4, 2017

Question:My price chart gets updated in every few seconds. Why there is a delay on new market prices?

Answer:

In this case, it is possible that your internet connection is unstable.

cTrader trading platform needs to send and receive data every moment in order to run accurately.

If there is a moment where the platform doesn’t get any data due to unstable internet connection, price charts on the platform stops updating and there will be a time lag between the new market price and the shown price on the chart.

This can lead to “Slippage” and “Re-quotes” against your orders.

To resolve this issue, you simply need to find a better and stable connection to run the platform.

*In case your internet connection is too slow to maintain the standard quality of cTrader platform, your account will be logged out automatically.

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