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December 4, 2017

Question:My Withdrawal request from MT4 account declined/rejected. Why is that?

Answer:

FXTM Brand does not provide services to residents of the USA, Mauritius, Japan (日本), Alberta, British Columbia, Quebec,
Saskatchewan, Haiti, Suriname, The Democratic Republic of Korea, Puerto Rico, and The Occupied Area of Cyprus. Find out more
in the Regulations section of their FAQs.

Your request was possibly declined because of one of the reasons below:

  • Insufficient balance.
  • No trading activity since last deposit.
  • Incorrect details.
  • Insufficient free margin to cover open positions.
  • Payment method used for withdrawal is different from the one used to deposit.
  • Withdrawal amount exceeds deposit amount (Credit/Debit Cards).
  • Withdrawal doesn’t cover payment system charges.
  • Additional information requested was not provided.
  • Third-party transfer request.
  • Name was written in English (China Union Pay).

If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office .

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