FAQs

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Why my additional XM accounts are not in the Members Area(Client Portal)?

You might have used different email address to open the additional accounts. It is preferable that you use the same personal information to open another account. In this case you can: Open another additional accounts as ther...

My XM account balance is minus/negative, what happens now?

XM applies NBP(Negative Balance Protection) to all live accounts. If a live account's balance goes negative/minus, XM will cover the exceeded loss and fix the balance to zero. You are not at risk of losing funds more than you depos...

What happens if my XM account balance is Zero?

Even if a live account has zero balance, it will remain available as it is until the account holder requests it to be closed. There is no fees charged to the account with zero balance. Please be advised that your personal informati...

I can't login to my MT4/MT5 accounts. How can I trade now?

XM offers several types of trading platforms though, ultimately you can trade via phone through the dealing desk in XM. You just need to make a call to the number below and XM support staff will execute orders for you. Dealing...

Can I trade by making a call via telephone to XM?

Yes, XM has a dealing desk for traders to place orders and execute positions. You may reach out to the following number. Dealing Desk Number +357 25029910 Required Information Login Credentials of your account *...

Any limitations on trading size within XM MT4 and MT5 accounts?

Please refer to the below table for the limitation of trading volume on XM's trading accounts. Account Types Limits per trade Limits per account Micro 100 standard lots 200 positions Standard 50 standard lots 200 p...

What is the maximum trading volume I can trade with XM?

XM has limitations on trading volume for each account. Please refer the table below. Account Types Limits per trade Limits per account Micro 100 standard lots 200 positions Standard 50 standard lots 200 position...

How to calculate the swap charges/points on XM MT4 and MT5?

How to calculate the swap points of XM? The amount of Swap Charge can be calculated with the following formula: Swap charge = Number of lots × Swap rate(long or short) × Point size The "Number of lots" is the trading volume of y...

A swap charge by XM is higher than the normal days. How do I calculate the swap charge?

Every Wednesday, the swap charges are tripled. This is because of the accumulated swap charges through weekend(Saturday and Sunday) and the value date is always "two days forward". So the swaps for the weekends are calculated on th...

Why US citizens are not accepted by XM?

This is because of the Dodd-Frank Act passed by US congress in 2010. This regulation also applies to all the other foreign brokerage firms, that CFTC does not allow them to let US residents to open accounts. It is the same conditio...