FAQs

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My cTrader Demo account is deleted. Why is that?

Each brokers may have setup expiration dates for Demo accounts. It can be 7, 15, 30 days or more, after the last activity. To keep your Demo account semi-permanently, you need to login at least once during the period. Or a broker m...

Can I access the same cTrader account from different computers at the same time?

Yes, you can log in and access to your cTrader account from several different computers at the same time. You can even trade at the same time. You just need to make sure that You are using the correct login credentials The ...

List of the regulatory authorities which XM has registered?

XM has registered with number of regulatory authorities and authorized to provide financial services. ACP AFM ASIC BaFIN CNMV CONSOB CySEC FCA FI FIN FSPR KNF MiFID PSZÁF FSA XM is a trad...

Can I log in to multiple accounts at once on a cTrader platform?

No, you can not log in to multiple accounts at once in a cTrader trading platform. Although, you can save several account information in a platform as below, but you need to switch every time to manage the accounts. Otherwise, ...

How can I connect Office Networks/ISPs to cTrader.

To setup a connection with your local proxy server or ISPs, you will need following information. Server - Local proxy server Name/IP Port - Port of local proxy server Protocol - Supported proxy protocol Login - Local proxy ...

How to setup email price alert on cTrader trading platform?

To setup an email alarm: 1. Go to the right up side of the screen and click the icon as below. 2. You can setup alarm for several purposes. For a specific price alerts, please go to "Price Alerts". 3. You can setup price...

Where can I create my cTrader ID?

To create a cTrader ID, you need to register with your email address from the Spotware's official website. Spotware is the developer of cTrader trading platform. To create a cTrader ID, please follow the instructions below. 1. Fill ...

How can I change the password on cTrader trading platform?

To change the password of cTrader account, go to "cTrader" and select "Sign in" and go to "Change Password" section. By filing all the required section, you can update the password. If you have lost the password, you need to ch...

How can I update my personal information registered with XM?

To update your personal information, you simply need to send necessarily documents with details to support team. You my specify the changes and the document should include the proof of the changes. Please make sure you send the req...

How many accounts can I have with XM?

You can have up to 8 live/real accounts with XM. For additional accounts, there is no need to submit documents again, you can open multiple accounts through XM members Area. If you are going to go through the account opening proces...