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December 6, 2017

Question:The expert advisor(EA) installed on MT4 won’t trade. What should I do?

Answer:

FXTM Brand does not provide services to residents of the USA, Mauritius, Japan (日本), Alberta, British Columbia, Quebec,
Saskatchewan, Haiti, Suriname, The Democratic Republic of Korea, Puerto Rico, and The Occupied Area of Cyprus. Find out more
in the Regulations section of their FAQs.

Ensure that the EA is permitted to trade on your platform:

Go to the “Tools” tab, select “Options” then “Expert Advisors” and check if the “Allow Automated Trading” feature is switched on.

If the EA has been successfully activated then there’s should be a smiley face on the top-right corner of your chart.

If the EA is still not working then you should check for any errors in the log files in the ‘Experts’ tab.

For further assistance, please refer to the EA provider or the MQL4 community forum.

FXTM cannot help fixing third-party programs, but you may need to contact the developer of the program directly.

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