Please note that Demo accounts have a 30-day expiry period, ensure that you are using the correct password and have selected the correct server. For further help, you can speak to one of the customer support representatives via the Live Chat or you can e-mail them quoting your account number. In many cases, users type in wrong login credentials, so you are recommended to try out several times before contacting the support team. For live accounts, you can also change the password from the client portal.