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May 14, 2018

Question:What do I do if I haven’t received my card? Can I cancel my card?

Answer:

If you haven’t received your card please double-check whether your registered address is up-to-date by looking at your “Personal information” within “Personal Settings”.

If your details are incorrect, please contact ecoPayz’s 24/7 Customer Support Team straight away.

Your card is only issued once your application has been processed. Please allow up to a month for processing and delivery of your card before contacting customer services.

To check whether your application has been processed, log in to your account and click “ecoCard” in the left-hand menu.

If your application is being processed, you will see a message that reads:

“Thank you — we are now processing your application for ecoCard Payment Card”.

Should your details be correct, yet you still have not received your card, please contact ecoPayz’s 24/7 Customer Support Team for assistance.

Cancelling your ecoCard

If you no longer want to use your payment card, please contact ecoPayz’s 24/7 support team via Live Chat or email and our operator will cancel the card.

Once your card has been successfully cancelled you will no longer be able to use it.

You should properly dispose of the card by cutting it in two, ensuring you have cut through the chip in addition to the signature strip.

Should you wish to use the payment card feature in the future you may re-apply in the usual way by clicking ‘ecoCard’ from the left-hand menu.

Please note that a card replacement fee is applicable to issue a new card.

Applying for a card again

To apply again, Click “ecoCard” in the left-hand menu. Then click the link that says “Apply now” underneath the “ecoCard” header.

It costs nothing to apply and activate your payment card. Various fees apply for using your card.

ecoPayz Official Website

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