Dormant Accounts with XM

In the fast-paced world of online trading, maintaining an active presence is essential. However, there are times when life’s commitments may lead you away from regular trading activities. XM, a leading platform in the trading world, understands these challenges and has established a structured policy for managing dormant accounts. This comprehensive guide aims to elucidate the process of dealing with dormant accounts, reactivating your trading journey, and ensuring a smooth management of your trading activities with XM.

See if your account is dormant or active

Understanding the State of Dormancy in XM Accounts

An XM live account is deemed “Dormant” if there is a lack of activity, encompassing deposits, withdrawals, or trading actions, for a continuous period of 90 days. This policy is in place to ensure the security and maintenance of accounts that are not actively used.

When an account enters the dormant state, certain actions are automatically triggered. Firstly, all bonuses and XM Points (XMP), which are part of the loyalty program, are immediately removed from the account. This is a standard procedure to reset the account’s benefits status due to inactivity. Subsequently, XM begins to deduct a monthly fee of 5 USD from the dormant account. This fee is charged to manage the inactive account and continues until the account’s balance is depleted. To prevent your account from reaching this stage, it is advisable to maintain some form of activity, such as depositing, withdrawing, or trading, within every 90-day period.

Go to XM Official Website

Reactivating Your Trading Journey

In situations where your account has lapsed into dormancy, XM requires you to initiate a fresh start rather than reactivating the dormant account directly. This involves opening a new live account. To facilitate this, XM has streamlined the process:

Opening a New Account:

You can easily open a new live account by visiting the XM Official Website. The process is designed to be user-friendly and efficient, ensuring that you can quickly resume your trading activities.

Open a new XM Account

Resolving Access Issues:

If you encounter difficulties in accessing the Members Area or the XMTrading app, it’s crucial to verify whether you have created an XMTrading profile. For users with an existing profile, logging in with your registered email address and profile password should grant you access. In cases where you have forgotten your password, XM provides a ‘Forgot Password’ feature, available in the Members Area login window, to help you reset it and regain access.

For new users or those who haven’t created a profile yet, the process involves entering your MT4/MT5 ID and its corresponding password into the Members Area login window. You’ll then be prompted to create a profile password, after which you can use your new profile credentials to log in.

Contact XM Suppport Team

Comprehensive Account Management and Support

XM is committed to providing a supportive and user-friendly environment for managing your trading accounts:

Password Management:

Keeping your account secure is paramount. XM allows you to easily reset or change your trading account password. For existing XMTrading profiles, this can be done within the Members Area by navigating to the ‘Change Password’ option. For new users or those who have not set up a profile, password reset instructions are sent via email following the ‘Forgot Password’ procedure.

Seamless Account Switching:

XM understands the need for flexibility in trading. Whether you prefer trading on a desktop or through the XMTrading app, switching between ‘Real’ or ‘Demo’ accounts is made straightforward. The platform’s design ensures that you can effortlessly navigate and manage your trading accounts.

Handling Archived Accounts:

In instances where your accounts have been archived, which is a step beyond dormancy, XM requires you to start anew. This involves completing a fresh registration form. The platform ensures that this process is as straightforward as the initial registration, allowing you to use the same email address or opt for a new one.

Demo Account Customization:

XM provides a robust environment for managing your demo accounts. Within the Members Area, you have the flexibility to adjust leverage, reset account balances, or change passwords. This level of customization ensures that your demo trading experience is aligned with your learning and strategy-testing objectives.

Updating Personal Information:

Keeping your personal and trading account information up-to-date is crucial. XM’s Customer Experience team is readily available to assist you with any updates. Additionally, changes can be made through the Members Area, ensuring that your account information accurately reflects your current details.

Enhanced Security Measures:

Security is a cornerstone of XM’s service. The platform offers features such as 2-step authentication and has established robust protocols to protect your personal information. Regular training for employees and stringent measures to prevent unauthorized access ensure that your trading journey is not only profitable but also secure.

Understanding and managing the condition of a dormant account is crucial in the realm of online trading. XM provides a structured and supportive framework to handle dormant accounts, ensuring that you can focus on what’s important – your trading journey. With clear guidelines on reactivation, comprehensive account management options, and robust support systems, XM stands as a reliable and user-friendly platform for traders worldwide.

Go to XM Official Website

Unlock a 100 USDT Cashback with XM via Hercules.Finance

For traders who are re-opening accounts again, Hercules.Finance offers a golden opportunity for Forex traders worldwide. This unique promotion offers a remarkable cashback of 100 USDT, ensuring that your trading journey is not just about strategies and market movements, but also about tangible rewards. Here’s your guide to claiming this exclusive 100 USDT (Tether) cashback when you trade Forex through XM, courtesy of Hercules.Finance.

Find out more about the Cashback

The essence of this promotion lies in its simplicity. Your objective? Trade to meet a minimal volume requirement and become eligible to claim a handsome cashback of 100 USDT (Tether). This opportunity is not just a reward; it’s a testament to your trading commitment.

XM, in partnership with Hercules.Finance, is setting a new benchmark in rewarding trading prowess. To qualify for this enticing 100 USDT cashback, here’s what you need to know:

• Account Type: XM Standard Account
• Trading Requirement: Engage in trading 20 standard lots
• Reward: A guaranteed 100 USDT
• Trading Options: Choose from an extensive list of Forex currency pairs

It’s essential to note that you need to open your XM Standard account through the specific link provided to be eligible for the reward.

Find out more about the Cashback

A Diverse Range of Trading Pairs

With XM, the world of Forex is at your fingertips. Trade any of the following currency pairs to pave your way toward the 100 USDT reward:

AUDUSD, EURUSD, USDCAD, USDJPY, and many more. The list is comprehensive, ensuring you have the flexibility to trade according to your market analysis and preferences.

To lay claim to your 100 USDT reward, follow these simple steps:

1. Trade and Meet the Requirement: Engage in Forex trading on your XM Standard Account and fulfill the requirement of 20 standard lots.
2. Fill the Reward Claim Form: After meeting the trading requirement, fill in the “Reward Claim Form” to initiate the process of claiming your cashback.
3. Choose Your Preferred Network: You can receive the 100 USDT through various networks including BNB, BSC, ETH, SOL, AVAXC, MATIC, and TRX, ensuring flexibility and convenience.

Find out more about the Cashback

Understanding the Transfer Process and Support

In the dynamic world of blockchain, network congestion might lead to delays in processing your transaction. Here’s how you can navigate this situation:

Use the Transaction ID (TxID):

If there’s a delay, you can request the TxID to track the status of your transfer using a blockchain explorer.

Monitor the Transaction:

Depending on the blockchain network, confirmation times can vary. Use the TxID to confirm the transaction status. If it’s confirmed, your funds are successfully transferred.

Before you dive into this rewarding journey, note that XM does not provide services to citizens of certain countries, including the USA, Canada, Iran, North Korea, and Belize. Ensure you’re eligible to participate and make the most of this exclusive 100 USDT cashback opportunity presented by XM and Hercules.Finance.

This promotion is not just about trading; it’s about enhancing your trading experience with a tangible reward. Embrace this opportunity, trade with precision, and let your trading skills earn you an extra 100 USDT with XM, exclusively through Hercules.Finance. Happy trading!

Find out more about the Cashback

XM × PRIMECashback Promotion

Their commitment to providing top-tier trading services is now taken a step further with the XM × PRIMECashback promotion, especially for traders under the XMTrading brand, the most advantageous of the XM entities. This unique offer combines the robust trading infrastructure of XM with the lucrative benefits of PRIMECashback, ensuring that every trade not only carries potential profits but also guaranteed cashback.

Find out more about PRIMECashback

XM, in its various regional brands including XM, XMGlobal, and XMTrading, has established itself as a colossal figure in the investment sector. Known for its high-speed trade execution rate of 99.35% within one second and a steadfast policy of no re-quotes and no rejections, XM ensures a seamless and transparent trading experience. Their advanced mobile app, compatible with both MT4 & MT5 platforms, offers real-time market insights and instant order execution, empowering traders to make informed decisions swiftly.

Receive Rebate through PRIMECashback

PRIMECashback: A Rewarding Trade Companion

PRIMECashback stands as an indispensable ally in your trading journey, offering tangible rewards in the form of cashback for every trade you make. This innovative feature is available across all XMTrading accounts and encompasses a vast array of financial instruments, including Forex, CFDs on Stock Indices, Commodities, Stocks, Metals, and Energies. Engaging in trades with any of these instruments not only exposes you to market opportunities but also ensures a consistent return through cashback, making every trade count.

Find out more about PRIMECashback

Why Choose PRIMECashback?

Choosing PRIMECashback means choosing to enhance your trading potential. It’s not just about the financial instruments you trade or the strategies you employ; it’s about maximizing your earnings in every possible way. PRIMECashback prides itself on offering the most competitive rates, surpassing other third-party entities. As an official partner of XM, it guarantees a secure and automated service, ensuring that you never miss out on the financial rewards your trading deserves.

Receive Rebate through PRIMECashback

Activating Your XM × PRIMECashback Benefits

Embarking on your XM × PRIMECashback journey is straightforward and rewarding:

1. Sign Up For XM: Initiate your journey by opening an account at XM through the FX PrimeCashBack portal.
2. Register An Account On FX PrimeCashBack: After setting up your XM account, proceed to register your XM trading account on FX PrimeCashBack to align your trading activities with the cashback rewards.
3. Receive Confirmation Email: Upon receiving a confirmation email from PRIMECashback, rest assured that your trades are not just potential profit-makers but also guaranteed cashback earners. Your cashback will be meticulously calculated on subsequent trades, ensuring that every decision you make not only shapes your financial future but also rewards you instantly.

In a market where every trade matters and every decision counts, XM × PRIMECashback stands as a testament to a trading experience that is not just about profits but about consistent rewards and unparalleled service. With XM’s robust trading infrastructure and PRIMECashback’s rewarding system, your trading journey is set to reach new heights of success and financial satisfaction.

Find out more about PRIMECashback

FAQs about XM’s Account

What is the XMTrading profile?

The XMTrading profile is a unified platform that allows you to manage and access all your trading accounts with a single sign-in. It requires the same email for all accounts, enabling you to switch between them seamlessly.

Before using the Members Area or the XMTrading app, you must first establish a profile.

Which credentials do I use to log in after setting up my profile?

For accessing the Members Area and/or the XMTrading app, log in with your profile credentials, which include your email address and profile password.

For accessing MT4 & MT5 trading platforms, utilize your specific MT4/MT5 account credentials: your MT4/MT5 ID and the password associated with your MT4/MT5 account.

I’m having trouble logging into the Members Area/XMTrading app. What should I do?

Firstly, verify whether you’ve created an XMTrading profile. If so, use your email and profile password to log into the Members Area or the XMTrading app.

If you’re unable to log in, try resetting your profile password by selecting ‘Forgot Password’ in the Members Area login section, then attempt to log in again.

If you haven’t set up your XMTrading profile, input your MT4/MT5 ID and its password into the Members Area login. You’ll be prompted to create a profile password. After setting it up, use your profile credentials (email and profile password) for logging in.

If you’re uncertain about having an XMTrading profile, try logging in with your MT4/MT5 ID and password. If an error message indicates that your account has been converted to an XMTrading Profile, then you should log in with your email and profile password.

I forgot my account password. How do I reset it?

If you haven’t created an XMTrading profile and need to change your trading account password, click here and adhere to the instructions in the email you receive.

If you have an XMTrading profile, modify your trading account password via the Members Area by:

• Logging in with your email and profile password;
• Navigating to ‘Home’, locating the ‘Overview of My Accounts’, selecting the desired account, and clicking ‘Log in’ at the top right of this section;
• Choosing Account > Change Password from the main menu, selecting ‘Trading Account Password’, and entering a new password that fulfills the required criteria.

How do I switch between trading accounts?

On desktop:

Visit ‘Home’, look for the ‘Overview of My Accounts’ section, choose > ‘Real’ or ‘Demo’, select the account you want to access and click ‘Log in’.

In the XMTrading app:

Tap the three lines at the top left corner, select > ‘My Account’, tap the two-way arrows at the top right corner, and choose the account you wish to log into.

All my demo and/or real accounts have been archived. What should I do?

Since XM can’t reactivate archived accounts, please open a new account by completing the registration form here. You can reuse the email address you previously registered with XM or opt for a new one.

When creating a profile, I receive an error message saying I already have an account. What should I do?

In this scenario, log into the Members Area using the MT4/MT5 ID and password of your active account (demo or real). You’ll be prompted to create a profile password, which you’ll then use for logging into the Members Area and/or the XMTrading app.

If you’re uncertain about your active account(s) credentials, please reach out to XM’s Customer Experience team via email or live chat.

What can I do for my demo accounts in the Members Area after creating a profile?

Now, you can modify the leverage of your demo accounts, reset your balance to the initial amount, and change your password.

To perform any of these actions, head to ‘Home’, find the ‘Overview of My Accounts’ section, and select ‘Demo’. Click on the desired account.

To modify leverage or password, click ‘Select Option’ under ‘Actions’ and choose your desired action from the dropdown menu.

To revert the account balance to the initial amount, click the ‘Reset Balance’ button on the right corner.

Is it possible to change the name of my demo account?

Yes, it is. For changing your demo account name, please contact XM’s Customer Experience team via email, providing your registered email address, demo account number, and the new name you desire for your demo account.

Why didn’t I have a choice in configuring my first demo account?

Your first demo account is automatically created for ease of use with default specifications as follows:

• Platform Type: MT5
• Account Type: Standard account
• Leverage: 1000:1
• Balance: 10,000 (Base Currency)

For opening an additional demo account with different specifications, use the Members Area.

How do I create an extra demo or real account?

Log into the Members Area, navigate to ‘Home’, and locate the ‘Overview of My Accounts’ section.

Click ‘Open Additional Account’ on the right corner and select the type of account you wish to open from the dropdown menu.

Note that to open an additional real account, your first real account must be verified.

Can I have multiple trading accounts?

Yes, you can maintain up to 8 active trading accounts simultaneously using the same personal information.

To apply for an additional account, log into the Members Area.

What are the key differences between a demo and a real account?

A demo account provides a risk-free environment to test trading strategies using virtual funds, simulating real market conditions. A real account, however, involves trading with actual funds in live market conditions.

While a demo account mirrors the functionality of a real account, trading in a simulated environment differs from real market trading, especially concerning the psychological aspects involved. Keep this in mind when evaluating your performance on a demo account.

Does XMTrading offer Mini accounts?

No, Mini accounts are not available. However, you can trade mini lots (10,000 units) with either a Standard or Micro account as follows:

For a Standard account, adjust your trading volume to 0.1 (0.1 Standard lots = 10,000 units).

For a Micro account, increase your trading volume to 10 (10 Micro lots = 10,000 units).

Does XM have Cent accounts where deposits are in cents?

XM doesn’t offer Cent accounts at present.

XM does offer Micro accounts though, where 1 lot equals $0.10. Please note that even in Micro accounts, deposits are made in dollars, not cents.

Can businesses open accounts with XM?

Currently, XM does not provide corporate trading accounts. However, XM is always looking to expand the offerings, so stay tuned for future updates.

Does XM provide Nano accounts?

XM doesn’t have Nano accounts available. Nevertheless, you can still trade nano lots (100 units) using the Standard or Micro accounts by adjusting your trading volume accordingly:

For a Standard account, set your trading volume to 0.01 (0.01 Standard lots = 100 units).

For a Micro account, set your trading volume to 0.1 (0.1 Micro lots = 100 units).

What’s the duration for using a Demo account?

Your XMTrading Demo account is available indefinitely. However, if it’s not used for over 60 days, it will automatically close. You’re free to open a new Demo account anytime, and you can have up to 5 active Demo accounts simultaneously.

What happens if my account balance hits zero?

If your account balance remains at zero for over 90 days, your account will be archived. Please note that once archived, an account cannot be reopened. You can, however, easily open a new account if needed.

Are there fees for inactivity on my account?

Yes, an account that hasn’t seen any activity (trading, deposits, withdrawals, internal transfers, opening additional accounts, or registration activity) for more than 90 days is considered dormant. Dormant accounts will have any remaining bonuses, promotional credits, or XMPs removed. A monthly dormancy fee of 5 USD is charged, or the total of your available balance if it’s less than 5 USD. If your balance is zero, no fee is applied.

How can I submit my verification documents in the Members Area?

To verify your account:

1. Log into the Members Area.
2. Click on ‘Account’ and select ‘Upload Documents’ under the ‘Profile’ section.
3. You’ll see the list of documents you still need to upload to complete your verification.

What steps do I follow to start trading?

Trading with XM is straightforward:

1. Open your trading account.
2. Verify it by submitting the required documents.
3. Deposit funds and begin trading.
4. Choose your preferred trading platform. If you’re new to trading, XM’s platform guides are here to help.

What documents are required to become an XMTrading client?

To set up your XMTrading account, please provide:

• A Proof of Identity (POI) – a color copy of any official ID issued by a recognized authority (passport valid for at least 6 months, driver’s license, or identity card), showing your full name, issue and expiry dates, your date and place of birth or tax identification number, and your signature.
• A Proof of Residence (POR) – a copy of a recent utility bill (electricity, gas, oil, water, phone, internet, or cable TV), or a bank statement, dated within the last 3 months.

Ready to begin? Click here to open your account, upload your documents, and start trading.

Why can’t I find my country when trying to open an account?

If your country of residence isn’t listed, it means XM currently doesn’t service your region. However, XM is always expanding the reach, so please check back later.

How many phone numbers can be linked to my account?

You can link up to three phone numbers to your XMTrading account.

How can I replenish the virtual funds in my Demo account?

Need to top up your Demo account balance? Just reach out! Contact XM via live chat or email at support@xmtrading.com.

Does XM offer Micro Demo accounts?

As of now, XM doesn’t provide Micro Demo accounts, but they’re continually adding new features and services. In the meantime, you can open a Standard Demo account here or a Real Micro account here.

How can I update personal details on my Demo account?

To update any personal information tied to your Demo account, simply contact XM. Email support@xmtrading.com with your Demo account ID number and specify the details you want to change.

How do I change personal information on my Real account?

To update the name on your Real account, XM needs a new ID to confirm your request. For changing your email address, send an email to support@xmtrading.com along with a selfie of you holding your ID for identity verification and added security.

What is 2-step Authentication and how can I activate it?

2-step Authentication adds an extra layer of security to your account. It can be a personal question or a one-time password (OTP).

To activate 2-step Authentication:

1. Log into the Members Area.
2. Click on ‘2-step Authentication’ under the ‘Accounts’ section.

How does XM ensure the security of my personal information?

XM takes your privacy seriously and commit to protecting your personal data with all necessary measures. Whether you’re a prospective client, a current client, or just visiting the website, XM handle your information in strict compliance with data protection laws and regulations.

XM’s team is regularly trained to understand the importance of maintaining, safeguarding, and respecting your privacy. XM enforces strict security protocols, and any breach is met with swift disciplinary action.

Your data is transmitted over encrypted channels to prevent unauthorized access. However, it’s also crucial for you to keep your account password confidential and not share it with others.

How long does XMTrading retain my personal data?

XMTrading keeps your personal information as long as the business relationship persists, or until the data is no longer necessary for its initial purpose. However, due to anti-money laundering laws, XM is required to retain specific information for up to 7 years post the business relationship, including:

• Copies of documents for customer due diligence
• Records of transactions and the business interactions

All recorded communications, be it via telephone, electronic means, in-person, or otherwise, are preserved in line with local laws. For further information, please consult the Privacy Policy.

What steps should I take if my account is compromised?

In case of a compromised account, immediately change your password, provided you know the current one or have access to the registered email.

To reset your password via email, click here.

If your email is also compromised, reach out to XM at a different email address at support@xmtrading.com for further assistance. Please report any unauthorized activities like unauthorized trading or withdrawal requests.

Why is document submission necessary for account verification?

Being a regulated entity, XM adheres to compliance issues and procedures as mandated by the regulatory bodies; the Financial Services Authority (FSA) for TradexFin and the Financial Services Commission (FSC) for Fintrade Limited. The regulators mandate the collection of adequate information from the clients, including a valid Proof of Identity (POI) and Proof of Residence (POR) – dated within the last 3 months, as part of the Know Your Clients (KYC) procedure.

If my account is already verified, do I need to resubmit documents for a new account?

No, if you open additional accounts using the same personal details as your initial account, verification is automatic.

How can I modify my account’s personal details?

To update your personal information, email validations@xmtrading.com from your registered email. The process may require additional documentation based on the update:

• For email address updates, simply inform XM via email.
• For residential address updates, email XM and upload a new Proof of Residence (POR), no older than 3 months, in the Members Area to confirm your request.

How do I set up a trading account?

Setting up a trading account is straightforward. Choose your preferred account type — Demo or Real — and complete the corresponding registration form.

What types of accounts are available?

XM caters to a diverse range of trading preferences with various account types:

• Real accounts include Standard, Micro, Zero, and KIWAMI.
• Demo accounts include Standard, Zero, and KIWAMI.

For detailed information on each account type and their distinctions, click here.

Is it possible to modify my leverage?

Yes, adjusting your leverage is simple:

Log into the Members Area.

Under ‘My Account’, select ‘Change Leverage’.

The update takes effect immediately.

Does XM serve US clients?

Currently, XM does not offer services to residents of the United States.

Can I switch my account type?

While you cannot alter your existing account type, you can open a new account of any type via the Members Area.

Can I change my account’s base currency?

Changing the base currency of an existing account isn’t possible. However, you can open a new account with a different base currency through the Members Area.

How do I find out my account’s leverage?

To check your account’s leverage:

1. Log into the Members Area.
2. On the ‘Home’ page, scroll to ‘Overview of My Accounts’.
3. Expand the details for each account by clicking the arrow on the left of the account number to view the current leverage.

Where are my account number and trading server details?

To view your account number and trading server details:

1. Log into the Members Area.
2. On the ‘Home’ page, scroll to ‘Overview of My Accounts’.
3. Expand the account details by clicking the arrow on the left of the account number to see the trading server information.

Can all my accounts use the same trading server?

Unfortunately, it’s not possible for all your accounts to be on the same trading server.

How do I verify my trading account?

Existing clients can open additional accounts via the Members Area without needing to resubmit documents.

New clients should upload the necessary verification documents (i.e., Proof of Identity and Proof of Residence) through the Members Area.