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January 8, 2018

Question:What if the Equity on my trading account has become negative? What should I do?

Answer:

If the Equity on client’s trading account has become negative as a result of trading operations, that is the client owes to the Company, the client is obliged to pay the debt.

In addition, the client has a right to send a request to the Customer support for an operation on the account correcting the Equity to zero.

The request will be taken into consideration in a timely manner.

XM’s support team is available for 24/5 in multi-lingual language.

XM does not have a dealing desk. All orders are automatically transferred to liquidity providers by DMA/STP model.

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