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January 10, 2018

Question:What is PIN Code? How can I get it?

Answer:

PIN code is used for such non-trading operations as withdrawal and transfer between the accounts.

It is one-time for every operation and is valid for a short period of time from the moment when it was received. PIN code can be used only for the operation during which it was requested.

In order to get a PIN code please perform the following actions:

  1. Log into your Back Office.
  2. Choose the section you are interested in (“Withdrawal”/”Internal Transfer”).
  3. Fill in the appeared form. Click “Get a code” button next to the “PIN code” field. After that you will get a PIN code to your email/mobile phone.
  4. In order to use the received PIN code please enter it in the appropriate field of the form.
Please note that you will get a PIN code to your email by default, but you can change the method of PIN code sending in order to get a PIN code to your mobile phone (via SMS).

How to change the method of PIN code sending?

In order to change the method of PIN code sending please perform the following actions:

  1. Log into your Back Office.
  2. Choose the section “Security settings”.
  3. Choose the method of PIN code sending. (“my email” or “my mobile phone number (via SMS)”). Click “Get a code” button next to the “Confirmation code” field. After that you will get SMS with a confirmation code to mobile phone number which is indicated in your profile.
  4. Enter the code from the SMS to the “Confirmation code” field and click “Change”.

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