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May 29, 2019

Question:Why did all my orders close automatically on Tifia's social & copy trading accounts?

Answer:

This situation is possible in several cases:

  1. Trades can be closed after changing the settings of your account. When you change the copying type of your investor’s account, all open trades are automatically closed. Also, please note that changing the Copy Stop Level does not affect open trades in any way.
  2. If you use a copying type other than Copy in Proportion to Investor’s Funds, the trades will be closed by Stop Out, even if they do not on the trader’s account.
  3. If the copying type Copy in Proportion to Investor’s Funds was used, see Paragraph 2.17 in Tifia’s Official Website
  4. Make sure that you have not changed trades copied from the trader’s account, have not placed pending orders or opened your own trades. Any intervention in the trading of a trader can lead to a change in the level of your account margin, regardless of the trader’s account, and as a result, closing of the trades by Stop Out.

Visit Tifia Official Website

For what reasons can a trade be closed without the participation of a trader when choosing the copying type Copy in Proportion to Investor’s Funds?

It should be understood that accurate proportional copying is possible only if the trader has no open trades at the time of the start of copying.

Otherwise, the volumes of copied transactions can not be calculated correctly, which can lead to Margin Call or Stop Out on the investor’s account, even if the trader’s margin level is sufficient to keep the positions open.

We strongly recommend that investors who choose this type of copying should contact their traders to agree on the time to start copying.

Traders are advised to inform their subscribers about the best time to start copying with the help of the Social Trading news feed, as well as about new deposits on the trader’s account.

This will allow investors to adjust their accounts on time.

Thus, Tifia can distinguish the following reasons for early closure of trades with the copying type Copy in Proportion to Investor’s Funds:

  1. Discrepancy in opening / closing prices on the accounts of the trader and the investor. Although the server copies the transaction within a few seconds, the price can still change.
  2. The trader had open trades on their account by the time the investor has connected to them, which led to a disproportionate change in the funds of the investor and the trader.
  3. Investor’s independent trading on a copying trading account, which does not allow to correctly calculate the proportion of equity when copying trades.
  4. The trader’s account was replenished without taking into account the investors’ accounts, which distorted the proportion between the funds on the accounts.

For other inquiries, visit Tifia’s Official Website and contact support team which is available for 24/5.

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