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December 4, 2017

Question:Why did my deposit end up in a Wallet instead of my trading account?

Answer:

FXTM Brand does not provide services to residents of the USA, Mauritius, Japan (日本), Alberta, British Columbia, Quebec,
Saskatchewan, Haiti, Suriname, The Democratic Republic of Korea, Puerto Rico, and The Occupied Area of Cyprus. Find out more
in the Regulations section of their FAQs.

Funds are deposited to your wallet in the following cases:

  1. You selected your wallet instead of your trading account when filling out your request.
  2. If you didn’t specify the trading account number in your transfer request when submitting a bank-wire.

If you wish to transfer funds from your wallet to your account, you may perform “internal transfer” in the client portal.

Please note that the funds in Wallet will not be affected by trading results and are not available as trading margin, until the funds are transferred to your trading accounts.

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