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December 4, 2017

Question:Why was my deposit request to MT4 account declined/cancelled? What could be the problem?

Answer:

FXTM Brand does not provide services to residents of the USA, Mauritius, Japan (日本), Alberta, British Columbia, Quebec,
Saskatchewan, Haiti, Suriname, The Democratic Republic of Korea, Puerto Rico, and The Occupied Area of Cyprus. Find out more
in the Regulations section of their FAQs.

Your request was possibly declined because of one of the reasons below:

  • Card not active for online activity
  • Payment declined by card issuer
  • 3D security (Credit/Debit Card)
  • Incorrect card details
  • Invalid verification code (Neteller)
  • System Error
  • Invalid email/user name (E-wallets)
  • Closed account
  • Wrong account number
  • Incorrect currency (Bank – wire)
  • Wrong purpose of payment (Bank – wire)
  • Transaction rejected by bank
  • Incorrect recipient name (Bank – wire)

If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office .

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