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May 14, 2018

Question:Why was my payment/withdrawal rejected?

Answer:

There are a number of reasons why a transaction might be rejected:

  1. You may have insufficient funds in your ecoAccount for the payment amount, plus ecoPayz’s transaction fee.
  2. One or more of your limits may have been exceeded. Please visit ecoPayz’s ecoCard fees and limits page to view the applicable limits.
  3. You may be using an incorrect PIN. If you have locked your card by entering the PIN incorrectly 3 times, please contact ecoPayz’s 24/7 Customer Support Team.
  4. The merchant you are trying to purchase with does not accept payment cards. The merchant will be able to provide you with this information.

Should you still have problems with your payment, please contact ecoPayz’s 24/7 Customer Support Team for assistance.

ecoPayz Official Website

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