Deriv - What's now?
Note that the website Hercules.Finance does not promote or introduce the service of Binary Options.
Deriv does not provide the service to residents in USA, Canada, and Hong Kong, or to persons below 18.
Deriv has a further update regarding recent interruptions to the MT5 platform.
What’s happened to Deriv MT5?
Deriv MT5 servers have been experiencing difficulties due to increased volumes, hitting an unexpected capacity limit in the service.
Please visit Deriv’s status page for an update on any outages.
Why is it only happening on real trading accounts?
Deriv has witnessed that this problem occurs on real trading accounts only, this is because real trading accounts and demo accounts are on different servers.
Rest assured the broker is working tirelessly to recoup the trading account server as fast as they can.
What is being done to fix this?
Deriv has tried various solutions such as adding additional trade servers, reduced available trading history, and upgrading all the servers.
Deriv is continuing to work hard until this problem is resolved and you are able to trade seamlessly.
Will this happen again?
Deriv’s team is continuing to work closely with MT5 developers to ensure this issue is fixed for good.
Deriv is building new servers that will be geographically positioned to deliver improved performance for all clients across the globe.
Where can I get support?
Deriv’s customer support team is on hand to help and answer any queries you may have on the live chat.
They are working hard to answer every query submitted.
During a trading interruption, Deriv’s seen an incredibly high demand for support, understandably.
In this difficult situation, Deriv asks for your patience.
Deriv will answer every request, but it might take them longer than usual to do so.