Verifying your ePayments account increases security and allows us to comply with government regulations aimed at preventing money laundering activities and terrorism financing.

Verifying your account will lift any restrictions on financial operations and transactions limits.

Verifying your account

To verify your account, the following conditions should be met.

Identity confirmation

In order to verify your identity you are required to upload a copy of one of the following documents (in colour, scanned or a photocopy):

• travel passport (a copy of the page with a photo)
• ID card/ID document (copies of both sides);
• driving licence (copies of both sides);
• internal passport (including the page with your registration).

Please make sure that the documents provided adhere to the following requirements:

• copies or photographs should be high-quality, in colour, not cropped;
• size should not exceed 10 MB;
• accepted formats: jpg, jpeg, png, pdf.

Note: Additional documents might be requested if required.

Address confirmation

Please provide ePayments with an address to deliver your ePayments prepaid Mastercard® card to and/or verify your account. The address should be valid, and you should be able to confirm that you reside at that address.

Phone confirmation
Email confirmation

You can change your phone and email associated with your ePayments account.

Important: Do not give access to your email or phone to anyone. Your ePayments account uses phone and email as login credentials.

Financial activity questionnaire

Electronic money issuing is a regulated activity in the United Kingdom. ePayments is FCA (Financial Conduct Authority) licensed and have an EMI (Electronic Money Institution) status. This status authorizes them to issue electronic money.

The legislation provides for general rules to regulate and monitor e-money institutions in order to ensure security and stability of these institutions. Under these rules we request certain information related to a client’s financial activity.

By filling in this questionnaire you confirm that the provided information is true and relevant. You must notify them within 30 days about any changes in the information submitted.

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