Trading Accounts/Conditions | FAQs

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Recent FAQs

How to see Exness's trading history (transaction statements) of MT4 and MT5?

How to find the transaction history of Exness MT4 and MT5? There are multiple ways to access transaction history. Let's look at them: In your Personal Area (PA): You can find your entire transaction history in your Personal Area. T...

Why Exness's Free Margin is different in the portal and platform?

Why is my Free Margin in Personal Area different from my Free Margin on MT4? The Free Margin shown in your Personal Area is the maximum amount that can be withdrawn, not credited (previously known as " bonus"). The Free Margin dis...

Is there any trading/account limit set by Deriv?

To check your account's trading limits set by Deriv, log in to Deriv's website and go to Settings > Security and safety > Account limits. There you can see the current limits set on your accounts. Please note that if your account ...

How much is Deriv's dormant fees? What's the condition?

Deriv will charge dormant fees to accounts that have no activities (has not placed a transaction) over a continuous period of 12 months. The dormant fee is 25 USD, EUR, AUD, GBP, or equivalent amount. This does not apply if the cli...

How can I close Deriv trading accounts permanently?

To close the account you opened with Deriv, go to Deriv's Official Website, log in to the client portal and go to "Deactivate account". By proceeding with the option, you can close your trading account. Before requesting to close y...

I forgot Google/Facebook password to log in to Deriv account. What should I do?

If you have forgotten the password of your Google or Facebook account which you used to use for Deriv account login, you can reset your Deriv account password to log in to Deriv. If you have forgotten other login credentials and you c...

How to change Deriv account's base currency?

You can change the base currency of your account only by contacting Deriv's customer support team. Once your account is created, you cannot change the base currency through Deriv's client portal. Go to Deriv's Official Website and ...

How can I change my personal details of Deriv account?

You can change your personal data registered on Deriv by following the steps below: Log in to Deriv's Official Website; Go to "Settings"; Go to "Personal Details"; Change the data to the most recent and correct ones. Through...

Why I cannot create an account with Deriv?

If you cannot complete the account procedure on Deriv's Official Website, the main reasons could be the followings: In line with the Group practice, the broker sets the following criteria for client sign ups: Clients have to be a...

How to open a FX account with ForexChief?

How to open ForexChief's FX trading account? Go to ForexChief's Official Website; Click on "Open a Live Account" button; Complete the account opening form; Receive account information from ForexChief; Log in to ForexChief's clie...