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Recently, 4XC has reported an incident of execution on the platform, due to timeout for not being processed properly.
On Thursday, 25th of February 2021, trading stopped due to a defect that causes order executions to get rejected on the MT4 platform, and the issue had been fixed immediately by 4XC’s Development Team.
See the official statement of 4XC regarding the execution incident on the 25th of February 2021.
Incident Report – Execution
Here at 4XC, we would like to thank you for your patience and understanding for the incidents we faced during the past 3 days.
We sincerely apologise for any inconvenience you have experienced and we want to share with you some details about what happened and what is being done to prevent it happening again in the future.
On Thursday, 25th of February 2021, trading stopped due to a defect that causes order executions to get rejected on the MT4 platform due to timeout for not being processed properly.
The Team acted fast to avoid risking your order execution and causing issues with your account exposure.
Therefore our Development Team was forced to deploy a ‘hotfix’ at the same time.
This deployment took around 20 minutes, where trading was completely stopped.
After the deployment of the ‘hotfix’ everything assumed normal operation and the deployment was confirmed as successful.
Regrettably, and beyond our control, on Friday 26th of February 2021, our hosting provider faced a hardware issue that caused their main router to fail.
This resulted in a disconnection of hosted services and connections to the internet.
The issue was escalated with extreme urgency and engineers worked as fast as they could to get the services back up again.
Our IT Team is currently in direct communication with the Hosting Company, implementing different measures to guarantee there is no downtime in the future.
Once again thank you for your understanding and…’Boost your Trading’.
4XC Support Team
For more information about the execution incident, contact the 4XC support team.
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