Support | FAQs – Page 3 – Hercules.Finance

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Recent FAQs

When & Where can I contact to FXTM for inquiries?

You can contact FXTM's Customer Support Department for any questions you may have regarding any part of your experience. From registration, to downloading your platform, to accessing MyFXTM. Monday to Friday: 24 hours Saturday: 1...

iFOREX

What is the system requirement for Mobile Trading Platform?

Here are the minimum system requirements while trading with mobile phones. Smartphones: Samsung Galaxy S3, S4, S5, S6, S7, S8 iPhone 4S, 5, 6, 7, 8 Android and Tablet Devices with Android OS Version 5.x (Lollipop) and higher ...

iFOREX

What is the system requirements for using web-based trading platform?

Minimum Requirements are as follows. Operating Systems Supported: Windows Vista (Sp2) Pro Windows 7 Windows 8 Windows 10 Mac OS X v10.6 (aka "snow Leopard") or newer Browsers Supported: Internet Explorer 11 or n...

Errors like Object reference not set to an instance of an object, NullReferenceException happen on FXNet Platform. How can I resolve this problem?

If you are getting errors such as: Object reference not set to an instance of an object, NullReferenceException and other exceptions, you may need to take certain actions to resolve this issue. First of all if you are getting exceptio...

iFOREX

How can I install Remote Assistance tool to get direct support from iForex's team?

Remote Assistance allows our support team to connect to your computer over the Internet, view your computer screen, and use their keyboard and mouse to troubleshoot any issues you may be experiencing. Before using the Remote Assistanc...

Orbex

How can I receive SMS notifications for my account activities?

Please login to Orbex's client portal and proceed to "SMS Notification". Then, update/confirm your Mobile number and submit the following form to ensure that this service is activated on your account. As part of their continuous se...

ForexClub

From where can I access to ForexClub's English Website? Links for the official page?

ForexClub's English Official Website is currently unavailable. It is the same for ForexClub's subsidiary company "Indication Investments Ltd" which used to be under CySEC regulation. All attempts to access to the Official Website o...

FBS

What is FBS's Official WeChat account? Where can I contact them?

The FBS's Official WeChat account is: fbsforex You may find the account by directly searching for it on "WeChat". If you are having trouble contacting FBS through "WeChat", please try out different contact methods. FBS accepts su...

FBS

What is FBS's official Telegram account? How can I contact them?

The FBS's Official Telegram account is: @fbs_bot You may find the account by searching for it in the program. FBS has initiated the support through from February, 2017. This may not be the main contact method to FBS though, i...

FBS