If you have forgotten the password to login to your MT4/MT5 trading account, click on the “Forgot Password?” at the login stage, located below the login fields.
The trading server will send an email to your registered email address with your password.
Forex trading account is where you manage your funds for trading and deposit/withdrawal, please make sure that you keep the login credentials somewhere safe no one can see.
You can also change the password of your trading accounts by logging into XM’ client portal (Members Area).
If you can’t login to your client portal (members area) of XM for some reasons, you may change the password for the client portal and contact the support from the XM Official Website.
Investor Password of MT4 and MT5
For your information, there are two MT4 password which are “the Normal Password” and “Investor Password”.
The investor password is for third party whom you want to show your account activity without giving them the authority to manage your trading account.
Through the same steps above, you can also change the Investor password on the platforms.
Demo accounts expires after 90 days
In case you are having trouble logging into your Demo account, you must first check the last day you used the account.
XM Demo accounts may expire after 90 days of inactivity.
Once a Demo account is expired or the balance goes to zero, you cannot reactivate it or re-fund it to use again.
You can open unlimited number of XM Demo accounts for free, so in this case you may signup again from the XM Official Website.