Question:My cTrader account logged out itself suddenly. Why this happens often on my platform?
If your internet connection is very slow, cTrader gets logged out and tries to login again to find a proxy with lower latency to connect(faster connection).
This is a safety mechanism, so the profit/loss won’t be affected by the connection speed.
If connection speed is slow or your device cannot run the platform smoothly, it can cause “Slippage” and “Re-quotes” on your orders which can directly lead to your loss.
Closing extra applications, charts and other programs on the device can also help you improve the connection speed on the platform.