Your request was possibly declined because of one of the reasons below:

• Insufficient balance.
• No trading activity since last deposit.
• Incorrect details.
• Insufficient free margin to cover open positions.
• Payment method used for withdrawal is different from the one used to deposit.
• Withdrawal amount exceeds deposit amount (Credit/Debit Cards).
• Withdrawal doesn’t cover payment system charges.
• Additional information requested was not provided.
• Third-party transfer request.
• Name was written in English (China Union Pay).

If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office .