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February 3, 2016
My orders on XM MT4/MT5 get slippage. What could be the reason of this?
Slippage is a common thing to happen for every broker with any foreign exchange markets. Slippage happens especially when: Trading on news time(when important economic news is released) Trading large volume like 10 lots or mor...
February 3, 2016
Could slippage happen on XM MT4 and MT5 platforms?
Slippage is a common thing to happen for every broker with any foreign exchange markets. Slippage happens especially when: Trading on news time(when important economic news is released) Trading large volume like 10 lots or mor...
February 3, 2016
Why my additional XM accounts are not in the Members Area(Client Portal)?
You might have used different email address to open the additional accounts. It is preferable that you use the same personal information to open another account. In this case you can: Open another additional accounts as ther...
February 3, 2016
My XM account balance is minus/negative, what happens now?
XM applies NBP(Negative Balance Protection) to all live accounts. If a live account's balance goes negative/minus, XM will cover the exceeded loss and fix the balance to zero. You are not at risk of losing funds more than you depos...
February 3, 2016
What happens if my XM account balance is Zero?
Even if a live account has zero balance, it will remain available as it is until the account holder requests it to be closed. There is no fees charged to the account with zero balance. Please be advised that your personal informati...
February 3, 2016
I can't login to my MT4/MT5 accounts. How can I trade now?
XM offers several types of trading platforms though, ultimately you can trade via phone through the dealing desk in XM. You just need to make a call to the number below and XM support staff will execute orders for you. Dealing...
February 3, 2016
Can I trade by making a call via telephone to XM?
Yes, XM has a dealing desk for traders to place orders and execute positions. You may reach out to the following number. Dealing Desk Number +357 25029910 Required Information Login Credentials of your account *...
February 3, 2016
Any limitations on trading size within XM MT4 and MT5 accounts?
Please refer to the below table for the limitation of trading volume on XM's trading accounts. Account Types Limits per trade Limits per account Micro 100 standard lots 200 positions Standard 50 standard lots 200 p...
February 3, 2016
What is the maximum trading volume I can trade with XM?
XM has limitations on trading volume for each account. Please refer the table below. Account Types Limits per trade Limits per account Micro 100 standard lots 200 positions Standard 50 standard lots 200 position...
February 3, 2016
How to calculate the swap charges/points on XM MT4 and MT5?
How to calculate the swap points of XM? The amount of Swap Charge can be calculated with the following formula: Swap charge = Number of lots × Swap rate(long or short) × Point size The "Number of lots" is the trading volume of y...
FAQs Categories
- AlphaTrader
- Bonus & Promotions
- Broker Model
- cTrader
- Currenex
- Deposits & Withdrawals
- Deriv DTrader
- General Questions
- Insurance/Compensation
- Liquidity Provider
- MetaTrader4
- MetaTrader5
- Mobile App
- NetTradeX
- Regulatory Authority
- Server Connection
- Server Time
- Support
- Trading Accounts/Conditions
- Trading Hours
- Trading Instruments
- Trading Tools