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February 2, 2016
I get 'trade disabled' error messages in XM MT4/MT5. how can I solve this problem?
Understanding the "Trade Disabled Error" in MT4 Trading Platform: Causes and Solutions For those familiar with trading on the MetaTrader 4 (MT4) platform, encountering a "trade disabled" error message is not an uncommon occurrence. Th...
February 2, 2016
How can I trade all the currency pairs and CFDs in XM MT4?
When you first time open up a MT4, you will see only 8 symbols in there. To display all the symbols, in the "Market Watch", right click on it and select "Show All". You will see all the available instruments. If a symbol is gra...
February 2, 2016
In the 'Market Watch' in XM MT4, some symbols are grayed out. Why is that?
If you are logged into an account correctly and see some symbols grayed out in the "Market Watch", these symbols are not available for trading. Please right click in the "Market Watch", and click "Show All". Then you will see all t...
February 2, 2016
Can I change the time in the XM MT4 platform?
No, you can not change the time in MT4 trading platform. The time of the MT4 is always set to GMT+2(GMT+3 for summer time). Server time 00:00 is adjusted to the closing time of the NY market's closing time. This is to avoid some ca...
February 1, 2016
How do I check the Ask(Buy) price in XM MT4 chart.
The price showed in the MT4 charts are Bid(Sell) price by default. To show up the Ask(Buy) price line in the chart, please follow the below instruction. 1, Right click in the MT4 chart and select "Properties". 2, Click the "...
February 1, 2016
Why my positions open above the price line in the chart with XM?
A MT4 chart shows only Sell price(Bid price) by default. That is the price you need to check when you open a sell position(Short position). If Buy position(Long position), it will be executed at the price above the Sell price. The ...
February 1, 2016
Does XM offer MT4 and MT5 for MAC computers? How can I download it?
Trading has never been more accessible for Mac users. Now you can experience the same functionality you would on a Windows computer, on your Mac, with MT4 and MT5 platforms. They are both fully compatible with all macOS versions up to an...
January 29, 2016
Where can I find the schedule of dividend adjustment of XM MT4 and MT5?
Dividend adjustment will be made only on CFD cash indices. (GER30 is excluded) The adjustment is made every day or few days at server time 00:00(GMT+3 in DST, summer time) on the ex-Dividend Date. The expected days of dividend adju...
January 25, 2016
My XM card's balance is negative/minus. Is this going to be adjusted to zero?
No, there is no negative balance protection for XM card, so you need to cover the negative balance in XM card. If you keep the negative/minus balance for 3 months, your card will deactivated. The XM card will re-activated once you ...
January 23, 2016
What happens if I don't use my XM card for a long time?
Your XM card will be deactivated if there is no activity for a certain time. If the account balance is Zero Your XM card will be deactivated in 180 days of inactivity. You need to contact your XM account manager to re-activate it. If ...
FAQs Categories
- AlphaTrader
- Bonus & Promotions
- Broker Model
- cTrader
- Currenex
- Deposits & Withdrawals
- Deriv DTrader
- General Questions
- Insurance/Compensation
- Liquidity Provider
- MetaTrader4
- MetaTrader5
- Mobile App
- NetTradeX
- Regulatory Authority
- Server Connection
- Server Time
- Support
- Trading Accounts/Conditions
- Trading Hours
- Trading Instruments
- Trading Tools