General FAQs

Is my investment secure with Exclusive Markets?

At Exclusive Markets, safeguarding your investment is the top priority. ExclusiveMarkets is regulated by the Seychelles Financial Services Authority (FSA), ensuring they adhere to stringent financial standards and maintain robust financial health. ExclusiveMarkets’ partnerships with leading banks and financial institutions bolster the security of your funds. Furthermore, ExclusiveMarkets provide insurance coverage to guard your investment against unexpected occurrences, ensuring comprehensive protection at all times.

Why choose Exclusive Markets for trading?

Exclusive Markets stands out for numerous reasons:

• A toolkit of essential resources to fuel your trading journey.
• Complimentary access to expert market insights and daily analyses.
• Endorsement by regulatory authorities for peace of mind.
• A wealth of educational materials, including video tutorials and live webinars, to enhance your trading knowledge.
• Round-the-clock, multilingual customer support, ensuring assistance is always at hand.
• The commitment to providing traders with advanced tools, insightful resources, and dedicated support makes ExclusiveMarkets a preferred choice, empowering you to reach your trading aspirations with confidence.

Is Exclusive Markets a regulated entity?

Yes, Exclusive Markets is fully licensed and regulated by the Seychelles Financial Services Authority (FSA), a testament to the commitment to upholding high standards of financial integrity and transparency. ExclusiveMarkets’ Securities Dealer License in Seychelles, under registration number 8423950-1, exemplifies the adherence to stringent regulatory requirements, offering investors added reassurance in the services.

What trading accounts does Exclusive Markets offer?

Exclusive Markets caters to a diverse range of trading preferences with several account types:

• Standard and Standard Plus: $5 minimum deposit, up to 1:2000 leverage.
• Exclusive: $500 minimum deposit, up to 1:2000 leverage.
• Cent: $5 minimum deposit, 1:500 fixed leverage.
• Shares: $500 minimum deposit, 1:1 leverage.

Whether you’re a novice or a seasoned trader, ExclusiveMarkets’ varied account options, each with unique deposit requirements and leverage settings, are designed to align with your trading strategy and risk tolerance.

What leverage options are available at Exclusive Markets?

Exclusive Markets offers leverage up to 1:2000 for Standard, Standard Plus, and Exclusive accounts, with the Cent account featuring a fixed leverage of 1:500. It’s crucial to remember that while higher leverage can amplify returns, it also escalates risk. ExclusiveMarkets encourages traders to adopt prudent risk management practices and select leverage levels that match their trading style and risk appetite.

Does Exclusive Markets provide VPS services?

Absolutely, Exclusive Markets offers VPS services to enhance your trading with minimal latency and uninterrupted operation, ensuring you never miss a market move. ExclusiveMarkets offers three VPS plans – Bronze, Silver, and Gold, each tailored with specific features to meet your trading needs. This service is complimentary for clients who fulfill the minimum trading volume and maintain a specified account balance, enhancing your trading experience on both MT4 and MT5 platforms.

Can I engage in copy trading or use a PAMM service with Exclusive Markets?

Yes, Exclusive Markets provides both Copy Trading and PAMM services, offering a pathway to leverage the expertise of seasoned traders or to invest in professionally managed PAMM accounts. These services are designed to cater to varying investment styles and goals, enriching your trading experience with ExclusiveMarkets.

How can I reach out to Exclusive Markets?

Exclusive Markets’ Customer Service Team is at your disposal 24/7. You can reach ExclusiveMarkets via email at support@exclusivemarkets.com or take advantage of ExclusiveMarkets’ live chat support available around the clock. ExclusiveMarkets’ committed to providing prompt and efficient assistance to ensure your trading experience is seamless and rewarding.

Go to ExclusiveMarkets Official Website

Account FAQs

How Do I Register for an Account?

1. Begin Registration: Visit Exclusive Markets and click the “Sign up” button at the top right.
2. Create a Secure Password: Ensure your password includes at least one number, and a mix of lowercase and uppercase letters. Confirm your password.
3. Agree to Policies: Check the boxes to agree to the Terms and Conditions and Privacy Policy, if applicable.
4. Complete Your Registration: Click “Create Account” to proceed.
5. Fill Out the Questionnaire: Provide compliance and legal details such as your date of birth, nationality, and employment information.
6. Submit Your Information: Finish by clicking “Submit.”
7. Verify Your Account: Upload required documents through “Complete Profile” > “Upload Documents.”

How Can I Change or Reset My Account Password?

Access “My Profile” in your client portal, select “Update Password,” enter your current password, and then your new one. Confirm by clicking “Update Password.”

I Forgot My Password. Can It Be Reset?

Yes, your password can be reset. For additional support, ExclusiveMarkets’ Support Team is ready to assist you.

How Do I Open a Demo Account?

1. Start the Process: Click “Open an Account” on the top right corner of the website.
2. Register: Complete the registration form and verify it with the PIN sent to your email and phone.
3. Navigate to Demo Account Setup: In your Client Portal, go to “My Accounts” > “Open Trading Account” > “Open Demo Account.”
4. Customize Your Account: Select your platform (MT4 or MT5), fill in the account details, and click “Open Demo Account.”
5. Access Your Account: Follow the emailed instructions to download and start using your demo account.

How Can I Change My Account Details?

Account names and email addresses cannot be changed via the client portal. For modifications, email support@exclusivemarkets.com with valid identification proof.

How Can I Delete or Close My Account?

To close your account, ensure all positions are settled and funds withdrawn, then email support@exclusivemarkets.com. You will be notified once your account is disabled.

What Is the Minimum Age Requirement to Trade?

You must be at least 18 years old to open a real money account with Exclusive Markets.

Under Which Regulation Is My Account?

Exclusive Markets is regulated by the Seychelles Financial Services Authority (FSA), ensuring a secure and compliant trading environment.

Do I Need to Re-upload My Documents for a New Trading Account?

No, if your new account uses the same personal/contact details, re-upload is not necessary.

Will Being Inactive Affect My Account?

Inactivity does not affect your account access. Use your current login details to access your account. For login issues, ExclusiveMarkets’ Support Team is here to help.

Does Exclusive Markets Offer a Swap-Free Account?

Yes, to activate a Swap-Free Account, go to ‘My Accounts’ > ‘Open Trading Account,’ select your preferences, and then enable the Swap-Free option.

Go to ExclusiveMarkets Official Website

Account Verification FAQs

How Do I Upload My ID and Other Documents?

To upload your documents, access the KYC Verification section under My Profile in your Client Portal. You can upload files in pdf, png, or jpg formats, up to a maximum size of 15MB. If you encounter any issues with the upload, please email your documents directly to support@exclusivemarkets.com for assistance.

How Can I Verify My Account?

Begin by accepting and completing the Terms and Conditions (Legal) and the Compliance Questionnaire.

• Proof of Identification: Upload a color copy of your passport’s photo page and the adjacent page as a single image, or a color copy of both sides of your National ID, or the personal information side of your Driver’s License. Ensure all copies are clear and visible.
• Proof of Address: Submit a utility bill, bank statement, local authority bill, or any other official document as proof of address.

What Should I Enter for TIN?

Enter your Tax Identification Number (TIN) here. If you’re unsure of this number, you may use your identity number as an alternative.

Can I Create a Corporate Account?

Yes, corporate accounts can be opened. Please provide the following documents, along with the completed and signed attached forms:

• Certificates of Incorporation, Registered Office, Directors and Secretary, and Shareholders (all not older than 6 months)
• Memorandum and Articles of Association
• A recent copy of a bank statement or utility bill for head office address verification
• Certificate of Good Standing

Additional verification for Directors, Authorized Representatives, and Shareholders owning more than 10% will be required. Email support@exclusivemarkets.com to proceed, and ExclusiveMarkets will provide you with the necessary documents.

How Long Does Account Verification Take?

Account verification times vary based on the accuracy of the provided information and current volume of requests. Generally, it takes a few business days, but it can be completed within 24 to 48 hours if all documents are correctly submitted. Contact ExclusiveMarkets’ customer support for any inquiries regarding your account’s verification status.

Go to ExclusiveMarkets Official Website

Deposit and Withdrawal FAQs

Are My Funds Safe with Exclusive Markets?

Absolutely. Your funds are secure and accessible, invested through a licensed and regulated entity, and held with top-tier banks.

What Is a Wallet Account?

A Wallet is a secure place for clients to deposit and transfer funds to their trading accounts, facilitating the start of trading.

How Often Can I Deposit or Withdraw My Funds?

Deposits and withdrawals can be made at any time, with options for transactions via Crypto or Exclusive Payment Gateway.

Are There Fees for Deposits or Withdrawals?

ExclusiveMarkets does not impose fees on deposits. However, fees by payment method providers or banks may apply.

How Do I Withdraw My Funds?

Log into the online Client Portal, navigate to the Fund section, and request a withdrawal by specifying your deposit method.

What Is the Withdrawal Processing Time?

Withdrawal requests are processed within 24 hours. Bank Wire transfers may take up to 5 business days post-execution.

Can I Use a Different Withdrawal Method Than My Deposit?

Withdrawals must return to the original deposit source. For credit card deposits, refunds can be made via Bank Wire to the associated bank account.

Why Might a Withdrawal Request Be Rejected?

Common reasons include missing documents, incorrect information, source return requirement, withdrawal limits, unverified profiles, insufficient funds, or technical issues.

Can I Deposit Using Someone Else’s Payment Method?

Third-party deposits or withdrawals are not accepted for security reasons. Compliance with ExclusiveMarkets policies requires that funds return to the deposit source under the client’s name.

Are Exchange Rates Applied During Transactions?

Clients can deposit in their local currency; the live exchange rate will convert the amount directly into the client’s trading account.

Can I Deposit from a Joint Bank Account?

Deposits from a Joint Bank Account are permitted only if the client’s profile account is also joint.

Can I Withdraw to a Card Used Over a Year Ago for Deposit?

If the card’s last deposit was over a year ago, a refund to the same card is not possible. However, by providing a bank statement linked to the card, funds can be refunded via Bank Wire Transfer.

How Do I Make an Internal Transfer?

From the client dashboard, select Funds > Internal Funds Transfer. Choose the source and destination accounts, enter the amount, and proceed with the transfer.

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Trading FAQs

How Can I Upload My Identification and Documents?

Access KYC Verification via My Profile in your Client Portal, where you can upload documents in pdf, png, or jpg formats, up to 15MB. If you encounter issues, email your documents to support@exclusivemarkets.com.

How Do I Verify My Account?

Complete the Terms and Conditions and Compliance Questionnaire. Upload clear, quality color copies of your Passport, National ID, or Driver’s License for ID verification, and a recent utility bill or official document for proof of address. The maximum upload size is 15MB. The compliance team will review your submission.

What Is a Tax Identification Number (TIN)?

Enter your Tax Identification Number or, if unknown, your identity number in the TIN field.

Can I Open a Corporate Account?

Yes. Provide the required corporate documents and completed forms. Email support@exclusivemarkets.com to proceed, and ExclusiveMarkets will supply the necessary paperwork.

How Long Does Account Verification Take?

Verification usually completes within a few business days, possibly within 24 to 48 hours if all documents are correctly submitted. Contact customer support for any verification status inquiries.

Are There Any Order Limitations?

No, there are no limits on stop or limit orders. Place any pending order at your desired level.

What Is Margin?

Margin is the required amount in your account to open and maintain positions, calculated using the formula: LOTS X CONTRACT SIZE / LEVERAGE. It covers potential losses due to leverage allowing trading with more capital than deposited.

Are There Overnight Fees?

Yes, rollover interest may apply to positions held overnight, calculated based on position type and currency rate differentials or, for stocks and indices, the position direction. A 3-day rollover charge applies on Wednesdays to account for weekends.

What Is Leverage?

Leverage magnifies both potential profits and losses by allowing trading with more funds than your deposit. Higher leverage increases risk.

What Symbols Are Used for Different Account Types?

• Standard Account: Use symbols with a dot “.”.
• Standard Plus Account: Use symbols with an exclamation mark “!”.
• Exclusive Account: Use symbols with no suffix.
• Cent Account: Use symbols ending with “c”.

When Does the Market Open for Trading?

The U.S. stock market, including the NYSE and Nasdaq, operates from 9:30 a.m. to 4 p.m., excluding holidays.

What Types of Social Trading Does Exclusive Markets Offer?

Exclusive Markets provides Copy Trading and PAMM services.

What Is the Difference Between Copy and PAMM Trading?

Copy Trading allows following expert strategies, while PAMM gives a money manager full control over pooled funds.

Why Can’t I Follow a Specific Provider?

You need the same MetaTrader account type as the provider and must meet their minimum deposit requirements.

How Do I Open a MetaTrader Account?

Register and log into your account, download MetaTrader 4, and enter the required details to start trading.

How Can I Download the MT4/MT5 Platforms?

Download MT4 or MT5 directly from your client portal under the “Trading Platforms” section.

What Platforms Can I Trade On?

Trade on MT4, MT5, and WebTrader platforms.

Can I Open a New Demo Account on iOS or Android?

Yes, open new demo accounts via the desktop application or web versions of MetaTrader 4 and 5. Access existing demo accounts on iOS and Android devices. Contact ExclusiveMarkets’ Support Team for assistance.

What Is Trading Central?

An analytical tool providing insights on market-moving events, accessible from your online portal.

How Can I Access Exclusive Markets Smart Trader Tools?

After registration, access all tools directly from the Client Portal.

What Technical Analysis Tools Are Offered?

Exclusive Markets partners with Trading Central for free access to analytical tools and expert market research.

How Do I Access Trading Tools?

Log into your Client Area to access Trading Central tools. Contact customer support for any assistance with these tools.