Account Opening FAQs

How many lots can I trade at TIOmarkets?

At TIOmarkets, the maximum number of lots you can trade varies by instrument and market. Here’s a breakdown of the maximum trading limits for each symbol per account:

• Forex: Up to 300 lots for major pairs like EURUSD, GBPUSD, and up to 200 lots for pairs like EURAUD, GBPAUD. Lower limits apply to emerging market currencies.
• Indices: Limits range from 50 to 100 lots, depending on the index, e.g., 50 lots for S&P500 and 100 lots for NAS.
• Energies: 50 lots for commodities such as USNGAS, UKOIL.

For a complete list of symbols and their respective limits, please refer to TIOmarkets’ trading conditions on the TIOmarkets website.

How do I sign up for a TIOmarkets trading account?

To sign up:

1. Visit TIOmarkets Official Website.
2. Complete the registration form with all required information and submit it.
3. Check your email for a message from TIOmarkets titled “Verify your email” and click the verification link provided.
4. After verification, you’ll receive another email to confirm that your client portal is ready. Use your Wallet ID included in this email to log in.

Why is proof of ID and address required?

As a regulated entity, TIOmarkets must verify the identities of its clients to comply with legal and ethical standards. Please submit a government-issued ID or passport and a recent proof of address (within the last 3 months) via TIOmarkets’ portal or by emailing them to support@tiomarkets.com. Ensure your documents are clear and in color.

How do I reset my password?

If you’ve forgotten your password:

1. Go to TIOmarkets Official Website
2. Click on “Forgot your password?” below the password field.
3. Enter your wallet ID and the email you registered with.
4. Click “Reset Password”.

What if I haven’t received my verification email?

If you haven’t received your verification email:

1. Visit TIOmarkets Official Website.
2. Click on “Lost your verification email? Click to resend.”

What are the restrictions while my account is pending approval?

While your account is under review:

• You may trade for up to 14 days.
• Depositing is permitted; withdrawals and opening a PAMM account are not.
• If verification is not completed within 14 days, any open positions will be closed and the account may be suspended.

What is the dormancy fee and when is it charged?

A dormancy fee of $30 is charged monthly only if your account has had no activity for over three months. This fee is not applied if you are active in any of your trading accounts or have funds locked in the TIOprime liquidity pool.

What documents are required for account verification?

For verification, please provide:

• Proof of Identification (POI): A valid passport or national ID card with a visible photograph.
• Proof of Address (POA): A recent utility bill or bank statement (within the last six months) showing your name and address.

Documents should be high-quality, in color, and complete.

How do I upload my documents?

To upload your documents:

1. Log into your client portal and select “Compliance” from the menu.
2. Fill out all required fields and upload your documents.
3. Documents are typically reviewed within one business day.

What base currencies are available for my TIOmarkets account?

• Wallet Base Currencies: USD, EUR, GBP, CAD, AUD, ZAR, CZK.
• Trading Account Base Currencies: The same as wallet currencies, plus cryptocurrencies like BTC, ETH, UST, and TIOx on MT5.

What account types are available?

On the MT4 and MT5 platforms, you can open Standard, VIP, and VIP Black accounts. The MT5 platform exclusively offers the Signature account.

What is the age limit to open a live trading account?

You must be over 18 years old to open a live trading account at TIOmarkets.

Which countries are excluded from opening an account?

Residents of Belgium, the USA, North Korea, Afghanistan, Iran, Iraq, Sudan, Syria, Palestine, and other OFAC-listed countries are not eligible to open accounts.

Are scalpers allowed?

Yes, scalping is permitted at TIOmarkets.

Do you offer Sharia / Swap-free accounts?

Yes, TIOmarkets provides Swap-free Sharia accounts for all Islamic clients. To request this type of account, please email support@tiomarkets.com with the necessary documentation to verify eligibility based on faith.

Do the swap-free terms on Sharia accounts apply to all instrument types?

Swap-free terms are not available for Spot Oils, Spot Gas, Single Stocks, any FX pairs involving MXN, TRY, ZAR, and all cryptocurrencies.

Why can’t I select TIOx or USDT as my base currency?

TIOmarkets does not support cryptocurrencies as wallet base currencies. You must select a fiat currency during registration. However, trading accounts can be opened using TIOx or USDT once your fiat wallet is established.

Where do I find the USD Tether account type?

To open an account with USD Tether, navigate to ‘OPEN LIVE ACCOUNT’ in the left-hand menu of your approved profile and select UST as the currency option.

What happens if I do not submit my KYC within 14 days?

If KYC documents are not submitted within 14 days, your open positions will be closed, and remaining balances will be returned to your wallet.

Can I reactivate my account and submit KYC after the 14-day period?

Yes, you can still access your client portal and submit the necessary documentation to reactivate your account and resume trading.

What is an inactivity fee?

An inactivity fee applies when you withdraw funds without having placed any trades. Fees vary by withdrawal method:

• Bank wire: $25
• Credit Card: 5%
• Crypto: ETH 0.003, BTC 0.0004, TIOx 50, USDT 1.5
• E-wallet: 5%

Are there any charges on open stock positions?

No fees apply to stock transactions closed on the same day they are opened. However, an overnight fee applies to Single Equity CFDs held open past the trading day, reflected as a swap charge.

What are TIOmarkets’ trading hours?

TIOmarkets’ trading platforms operate from 00:05 to 23:58 Meta time, 7 days a week. Specific market hours are detailed on the instruments overview page.

How do I find a good strategy provider to copy?

Access TIOmarkets’ copy trading dashboard through your client portal. It features a ranking system and filters to help you evaluate the historical performance of strategy providers.

Is copy trading safe?

All trading carries risks. Your funds remain segregated and under your control, separate from the strategy provider’s funds.

What is drawdown in trading?

Drawdown measures the peak-to-trough decline in the value of an investment or account, expressed as a percentage. It is a crucial risk metric, particularly in evaluating trading strategies.

What are the fees for copy trading?

Fees vary by strategy provider and include spreads, commissions, swaps, and performance fees. Management and registration fees may also apply.

What are the benefits of copy trading?

Copy trading allows you to leverage the expertise of experienced traders for potential passive income and time savings. As a strategy provider, you earn through performance, management, and registration fees from your followers.

What happens if the strategy provider I’m copying loses money?

You will incur losses corresponding to those of the strategy provider. However, you can set risk management controls to stop copying or close losing trades automatically.

What symbols can I trade with unlimited leverage?

Unlimited leverage is available for a variety of symbols including major FX pairs like EURUSD, GBPUSD, and commodities like XAGUSD and XAUUSD.

How are strategy providers rewarded from copy trading?

Strategy providers earn through performance fees (up to 30% of the profits), management fees (up to $30 per follower per month), and optional registration fees (up to $30 per follower). These fees are customizable within the provided limits.

How do I become a strategy provider for copy trading?

To become a strategy provider:

1. Register or log in to your secure client area on TIOmarkets’ website.
2. Within the client portal, choose ‘Open Live Account’ to set up your copy trading account.
3. You will receive login details and further instructions via email.
4. Register as a provider on the copy trading portal.
5. Begin trading effectively to attract followers who can copy your trades.

What trading platforms are available for copy trading?

Copy trading is exclusively available on TIOmarkets’ MT5 trading platform.

Can I copy trade on a demo account?

Yes, you can use a demo account for copy trading. This allows you to copy trades from demo providers or to practice trading strategies for demo followers. Please note that demo account trading is not compatible with live trading accounts.

How do I create a copy trading account?

To create a copy trading account:

1. Log in or register in the secure client area.
2. Select ‘Open Live Account’ to initiate your copy trading account setup.
3. Upon completion, you will receive an email with login details and further instructions.
4. Register as either a provider or a follower on the copy trading portal.

Is there a minimum deposit amount for copy trading?

The minimum deposit required to become a provider for copy trading is $250 or its equivalent in other currencies. Followers should evaluate the strategy provider’s past performance, trading strategy, and the specific offer before determining their investment amount.

What does “high-water mark level” mean?

The high-water mark level is a benchmark used to measure the highest peak in value that an investment account has reached. In copy trading, a provider is entitled to receive performance fees from their followers only if the provider’s strategy generates returns exceeding this high-water mark.

Is copy trading suitable for beginners?

Yes, copy trading is well-suited for beginners as it allows them to engage in trading by copying the strategies of experienced traders, without needing extensive knowledge or experience in trading.

Can I customize the trades I copy?

Absolutely. You can choose to copy trades from one or multiple strategy providers and tailor the copied trades according to your risk preferences and investment goals. Customization options include auto scale, fixed lot size, proportional copying, or using a lot multiplier.

What is the Sharpe ratio in copy trading?

The Sharpe ratio is a statistical measure that indicates the average return earned on an investment above the risk-free rate per unit of volatility or total risk. In copy trading, it assesses the risk-adjusted performance of a strategy provider, helping followers understand if the high returns of a provider are due to wise investment decisions or high-risk tactics. A Sharpe ratio greater than 1 is generally considered good, while a ratio above 3 is deemed excellent.

Go to TIOmarkets Official Website

Deposits & Withdrawals FAQs

What Withdrawal Methods are available?

You can withdraw funds to the original source of your deposit. Any profits above the deposited amount are withdrawn via bank or wire transfer. Please enter your bank details when requested, and provide a bank statement to confirm these details if necessary.

What is the Minimum Withdrawal Amount?

The minimum withdrawal amount is USD 10 or its equivalent in other currencies.

Where can I see my Account Withdrawal History?

To view your withdrawal history:

1. Log into your client portal/dashboard.
2. Click “Wallet Finances” on the left menu to view all deposit and withdrawal transactions.

How do I make a Withdrawal from my account?

To make a withdrawal:

1. Login to your client portal/dashboard.
2. Click “Withdraw Funds” under the left menu.
3. Ensure funds are transferred from your trading account to your wallet before submitting the withdrawal request.

How do I cancel my withdrawal request?

To cancel a pending withdrawal request:

1. Navigate to ‘Wallet Finances’ in the client portal where your request will be shown as ‘pending’.
2. Select the option to cancel your request accordingly.

How can I transfer funds from and to my MT4/5 Trading account?

To transfer funds:

1. Log into your client portal/dashboard.
2. Click “Manage Funds” on the left menu.
3. Under “Transfer From”, select the MT4/5 account.
4. Under “Transfer To”, select “TIO Markets Wallet”.
5. Enter the amount and click “Transfer Funds”.

How can I fund my account?

To deposit funds:

1. Login to your client portal/dashboard.
2. Click “Deposit Funds” on the left menu.
3. Select your payment method in the Deposit Cashier.
4. After depositing, go to “Manage Funds” to transfer money from your wallet to your trading account.

Available funding methods include Bank Wire, SEPA, Credit/Debit Card, Cryptocurrencies (ETH, BTC, TIOx, USDT), and various local payment methods tailored to specific regions.

What is the Minimum Deposit Amount?

The minimum deposit varies by account type:

• Standard: $10
• VIP: $1000
• VIP Black: $3000
• Signature: $10

How can I see my account Funding History?

To view your funding history:

1. Log into your client portal/dashboard.
2. Click “Wallet Finances” on the left menu to see all transactions.

How can I fund my account with CRYPTO?

To fund with cryptocurrency:

1. Log into your Client Portal and click “Deposit Funds”.
2. Select the cryptocurrency option and choose the MT5 account with a crypto base currency.
3. Use the provided crypto wallet address to send your funds directly to your MT5 account.

How can I fund my MT5 Account?

To fund your MT5 account:

1. First, fund your client portal wallet via bank wire, credit/debit card, or other methods.
2. Then, go to “Manage Funds”:
3. Select the wallet under “Transfer From”.
4. Choose the MT5 account under “Transfer To”.
5. Enter the amount and click “Transfer Funds”.

For direct crypto funding:

1. Click “Deposit Funds” and choose the crypto option.
2. Select your crypto-based MT5 account.
3. A unique wallet address for TIOmarkets will appear. Use this for your crypto transfer.

Can I transfer or withdraw funds when the market is closed?

Yes, you can transfer or withdraw funds anytime as long as there are no open positions in your trading account.

Go to TIOmarkets Official Website

TIOsignals App FAQs

Who provides the signals and how often do they come?

Signals are provided by Traders Central, a well-regarded, regulated forex education provider. TIOmarkets does not generate these signals and is not responsible for the content within the signal notifications. Signals are live and meant for immediate action, occurring whenever a trading opportunity is identified on specific instruments.

How many signals will I receive?

Non-premium users receive three free signals per day, which include a general summary, a detailed explanation of the signal, a chart, stop levels, and alternative scenarios. Premium users, those with an account balance of $500 or more in their TIOmarkets account, receive unlimited signals.

How can I select my favorite instruments in the app?

To manage notifications and receive alerts only for your preferred instruments:

1. Press the star icon next to your favorite symbols to select them.
2. Save your preferences by pressing ‘save’ or swiping left on a symbol and pressing the star icon.

How do I qualify for the Premium signals service?

Clients with a balance of $500 USD or more in their TIOmarkets account automatically qualify for the Premium signals service. This access is instantaneous once the account balance meets the threshold.

I have more than $500 in my TIOmarkets account but I am still not a PREMIUM user of the TIOsignals app. Why?

Ensure that the email address used to register on the TIOsignals app matches the email associated with your live TIOmarkets account. If they differ, you can:

• Contact support@tiomarkets.com to update your email address, or
• Reinstall the app and register again using the correct email address.

Go to TIOmarkets Official Website

Security & Safety FAQs

Why do I see something different on the TIOmarkets website compared to others?

When updates are made to the TIOmarkets website, they appear immediately. However, if you’ve visited the site before, you might need to clear your browser cache to see the latest changes. This can be quickly done by pressing Ctrl + F5 on your keyboard.

Can TIOmarkets add another stock or instrument to the platform?

TIOmarkets welcomes all suggestions for new stocks or instruments. Please send your requests to support@tiomarkets.com, and if feasible, they will consider adding them.

Why am I receiving calls from other brokers after signing up with TIOmarkets?

TIOmarkets never sells or shares client data. If you are contacted by another broker without your consent, please report the incident to support@tiomarkets.com for immediate investigation.

What should I do if I accidentally deposited funds to a company resembling TIOmarkets?

Always ensure to deposit funds only through the secure TIOmarkets portal. Be cautious of entities claiming to be affiliated with TIOmarkets. Read more about this on TIOmarkets’ security page.

Why don’t we have 2FA security on crypto transactions?

All crypto withdrawals are processed through a multi-signature system requiring at least two authorizations before proceeding. This, along with email notifications for every withdrawal attempt, ensures enhanced security. Immediate action is advised if you receive a notification for an unauthorized transaction by contacting TIOmarkets’ support via live chat.

How can I ensure TIOmarkets emails do not go to my spam folder?

For Gmail:

1. Click the Down arrow in the search box at the top.
2. Type “tiomarkets.com” in the From field.
3. Click Create Filter, then tick “Never send it to Spam”.
4. Click Create Filter.

For Outlook:

1. Click Home, then Junk, and select Junk E-mail Options.
2. In the Junk E-mail Options dialog, click Safe Senders.
3. Click Add, type “tiomarkets.com”, and click OK, then Apply.

For Yahoo! Mail:

1. Click the Settings icon and select Settings.
2. Go to Filters, click Add.
3. Name the filter “tiomarkets”.
4. Under From, select Contains, and enter “@tiomarkets.com”.
5. Set the message to move to Inbox and click Save.

These steps help ensure that you don’t miss important updates or communications from TIOmarkets.

Go to TIOmarkets Official Website

Trading Platforms FAQs

How do I log in and start trading on the MT4 or MT5 trading platform?

1. Register or log in to your secure client portal.
2. Open a live or demo account to receive your username and password.
3. Download the trading platform from the download center for your computer or smartphone.
4. Deposit funds into your TIO Markets wallet.
5. Transfer your funds from your TIO Markets wallet to your trading account via ‘Manage Funds’.
6. Log in to the trading platform to start trading.

Do I need a trading account to log in to the trading platform?

Yes, you need a trading account to access and use the trading platform. The platform serves as a gateway to your trading account.

What trading platform is better, MT4 or MT5?

Both platforms are robust; the choice depends on your specific needs. MT4 is highly popular for forex trading with a vast library of third-party indicators and plug-ins. MT5, its newer counterpart, offers more built-in features and capabilities. Both platforms support trading across various markets.

Are these trading platforms compatible with Mac and iOS?

Yes, both MT4 and MT5 are available for macOS and iOS. Download the appropriate versions from the secure client portal’s download center.

Are MT4 scripts and trading robots compatible with MT5?

No, MT4 scripts, coded in MQL4, are not compatible with MT5, which uses MQL5. Despite this, both platforms include the most commonly used trading indicators by default.

Can I log in to MT5 with my MT4 username and password?

No, MT4 accounts are specific to the MT4 platform. To use MT5, you must create a separate MT5 trading account through your secure client portal.

Can I trade on both platforms?

Yes, you can trade on both platforms but you must create separate trading accounts for each. Accounts can be set up as either demo or live through your client portal.

What is the minimum lot size I can trade on your platform?

The minimum lot size available for trading is 0.01 lots, which is one micro lot.

What is the minimum amount required to trade on your platform?

The minimum starting balance is $50. Please consult the contract specifications page for detailed leverage requirements for each symbol.

What are the margin call and margin stop out levels on the trading platform?

A margin call is issued when your equity reaches 100% of your used margin. A margin stop out occurs when your equity falls to 30% of your used margin, triggering automatic closure of losing trades, starting with the largest.

Do you provide negative balance protection?

Yes, TIOmarkets’ platform ensures that you cannot lose more than your deposited funds.

What deposit and withdrawal methods are available?

Deposits can be made in local currency or cryptocurrencies (ETH, BTC, TIOx, USDT) through bank transfers or cards. Withdrawals are processed back to the original funding source. For a complete list of methods, access your secure client portal.

Will MT4 and MT5 run on my computer or smartphone?

Both platforms are designed to run on devices with minimal system requirements, though a reliable internet connection is recommended for optimal performance.

What devices are the trading platforms available on?

Trading is available on PC, Mac, Android, and iOS using either the Metatrader 4 or Metatrader 5 platforms.

Where can I open a demo account?

Demo accounts can be created using the same process as live accounts, accessible via the same platform.

How can I Download the MT4 or MT5 trading platform?

1. Log into your client portal.
2. Navigate to the MT4/5 Download Center.
3. Choose MT4 or MT5 and download the respective platform.
4. Install the platform and log in with your trading account credentials.

What is the MT4 or MT5 Server time?

The server time for TIOmarkets is GMT+3 in March and GMT+2 in November.

How long is my demo account valid for?

Demo accounts expire after 90 days, but you can open a new one anytime via your secure client portal.

How do I Create a Demo MT4 and MT5 Account?

1. Visit TIOmarkets Official Website to instantly open a demo account.
2. Alternatively, register with TIOmarkets and access your secure portal to open a demo account, and receive your credentials via email.

How do I Create a Live MT4 and MT5 Account?

To create a live account:

1. Log in to your client portal.
2. Click ‘Open Live Account’.
3. Choose your platform (MT4 or MT5), agree to the terms, and submit.
4. Login credentials will be emailed to you.

How do I Switch Accounts?

To switch accounts within the platform:

1. Ensure ‘Save Account Information’ is enabled.
2. Double-click the account you want to use in the Navigator window.
3. The platform will automatically log out of the previous account.

What are the Maximum Lot Sizes and Orders on my account?

You can trade Micro, Mini, and Standard lots. The platform defaults to showing only a few trade sizes, but you can manually enter the lot size you desire. The maximum number of open orders at one time is 4,000.

What is One Click Trading and how does it work?

One-Click Trading allows you to place market orders immediately with a single click, bypassing the usual two-step confirmation process. Activate or deactivate this feature in Tools → Options under the Trade tab. Please be aware that once an order is placed using One-Click Trading, it cannot be modified or canceled.