General Information

Who is VT Markets?

VT Markets is a global multi-asset broker that began operations in 2015 with the aim of making trading accessible for everyone. As a trusted broker in over 160 countries, VTMarkets provides a comprehensive trading solution covering forex, indices, commodities, and CFDs. VTMarkets’ platform offers fast executions, high liquidity, and competitive fees, making it a prime choice for traders worldwide.

Is VT Markets regulated?

Yes, VT Markets adheres to strict regulatory standards and is overseen by several regulatory bodies. VTMarkets is regulated by the Australian Securities & Investments Commission (ASIC), the Financial Sector Conduct Authority (FSCA) in South Africa, and are registered with the Mauritius Financial Services Commission (MU FSC).

What markets can I trade with VT Markets?

VT Markets offers a diverse range of trading options including forex, precious metals, commodities, indices, and share markets across the US, UK, and EU. This variety allows traders to diversify their portfolios and take advantage of market opportunities globally.

Where are VT Markets’ servers located?

VTMarkets’ servers are strategically positioned in major financial centers—London and New York—to ensure optimal trading conditions. VTMarkets also has additional data centers in Hong Kong, Singapore, Taipei, and Sydney. Through the partnership with Equinix, VTMarkets utilizes advanced network solutions to provide seamless, fast execution of trades.

What is VT Markets’ GMT offset or server time?

VTMarkets’ trading platform operates on GMT+2 or GMT+3, aligning with daylight savings adjustments. This timing is set to coincide with the New York market’s closing time to ensure continuity and stability throughout the trading week. Clients have the option to adjust the time settings on their platforms, although it’s typically not recommended.

Which liquidity providers does VT Markets use?

VT Markets, as a genuine STP/ECN Forex broker, secures liquidity from the world’s leading investment banks such as J.P. Morgan, HSBC, RBS, Credit Suisse, Citibank, Nomura, and Goldman Sachs. This deep liquidity ensures the best available bid and ask prices for the clients.

What are the customer support hours at VT Markets?

VTMarkets’ customer support is available around the clock, 24/7. You can contact VTMarkets via live chat on the website or email them directly at info@vtmarkets.com for any inquiries or support needs.

Is VT Markets a true ECN provider?

Absolutely! VT Markets is recognized globally as a premier ECN provider, offering a high standard of service in forex, indices, and commodities trading. The Raw ECN account is particularly noted for its competitive spreads and transparent trading conditions.

Does VT Markets provide any trading services for clients?

VT Markets does not trade on behalf of clients. However, clients are free to link their accounts with signal providers, expert advisers, or managed account services as per their preference. VTMarkets focuses on providing a robust trading platform and do not offer financial advice.

Go to VTMarkets Official Website

Fund Security

Are the funds in my trading account safe?

Yes, VT Markets prioritizes the safety of client funds. As a regulated entity, VTMarkets ensures full transparency in all the operations. Your funds are held in segregated accounts at top-tier banks globally, separate from the company’s funds. This arrangement protects your assets and prevents the misuse of funds under any circumstances.

How does VT Markets guarantee the safety of clients’ funds?

VT Markets is committed to the highest standards of financial integrity. As part of the regulatory obligations, your funds are kept in segregated accounts, distinctly separate from the corporate funds. This separation is rigorously maintained to ensure that client assets are fully protected and readily available.

Does VT Markets provide any trading services for clients?

VT Markets does not engage in trading on behalf of clients. Instead, VTMarkets provides a platform where clients can independently trade or choose to connect their accounts with external signal providers, expert advisers, or managed account services according to their trading strategy. It’s important to note that VT Markets does not offer financial advice.

Where is my money held?

Your funds are securely stored in segregated accounts at some of the world’s most reputable banks. This ensures that your capital is kept safe and separate from company funds, in compliance with regulatory standards.

How can I reach out to VT Markets if I have a dispute or complaint to raise?

To raise a dispute or complaint, please contact VTMarkets via email at trading@vtmarkets.com. For efficient and effective resolution, include the following in your email: your name, date of birth, address, trading account number, order number(s), a detailed description of your complaint, your proposed resolution, and copies of any relevant documents (e.g., screenshots, trading statements). Please also provide a contact number where VTMarkets can reach you to discuss the matter further.

Go to VTMarkets Official Website

Account Opening

How to register?

To sign up with VT Markets, please follow these steps:

• 1. Click on [this link](#) to access the registration page.
• 2. Choose your country of residence, provide your email address, set a password, and enter a referrer’s ID if you have one (optional).
• 3. Confirm that you are not a US resident by ticking the appropriate box.
• 4. Click on “Open a live account” to finalize the registration process.

Do you accept clients from the US?

Due to regulations set by the Commodity Futures Trading Commission (CFTC), VT Markets is unable to accept clients based in the United States. However, traders from other countries are welcome to apply.

I have completed the registration, but where is my MT4/5 login credential?

After completing the registration, you will receive an email with your client portal access login credentials. Use these credentials to log into the portal where you can request either a live or demo account. For a live account, you will need to upload your proof of identity and address. Once verified, your MT4/5 login credentials will be emailed to you.

How long does it take to open a live trading account with VT Markets?

The process to open a live trading account is quick and straightforward. If you submit all required identity verification documents along with your application, your account can be set up and ready for trading within 24 hours.

Does a live trading account with VT Markets cost anything?

There are no fees associated with opening or maintaining a live trading account at VT Markets. You can fund and trade at your convenience without any pressure from VTMarkets regarding account fees.

What documents are required to create a live account?

To comply with Anti-money Laundering (AML) and CFTC regulations, you are required to provide a Proof of Identity (POI) and a Proof of Address (POA) during the registration process.

What will happen if I fail to submit my ID and/or POA during registration?

If you do not submit your ID and/or POA, you will still receive your login credentials for the Client Portal. However, you will not be able to fully access the portal or trading account features until your documents are uploaded and verified.

How do I re-submit account registration documents?

If you need to resubmit your documents, log into your Client Portal, click the “Portrait” in the upper right corner, and check your verification status. If you need to update your documentation, send an email with the necessary documents attached to info@vtmarkets.com for further assistance.

What documents are accepted as Proof of Identity (POI)?

For identity verification, VTMarkets requires a valid government-issued photo ID in full color that displays your name, photo, date of birth, issue date, and expiry date. Acceptable documents include a photo ID (front and back) or a passport (photo and signature page).

What can be accepted as Proof of Address?

Your Proof of Address must be a recent document (issued within the last 6 months) such as a bank statement, utility bill, tax document, or certificate of citizenship, clearly showing your name, issue date, and residential address.

Why was my Proof of Address (POA) rejected?

Your POA could be rejected if it is older than 6 months, unclear, incomplete, or if the document provided is a photocopy. Ensure that the document is in color, clearly displays the required information, and is a scanned copy or photo of the original document.

Is there an age limit when applying for a trading account?

You must be at least 18 years old to open a live trading account with VT Markets, in accordance with regulatory requirements.

Does VT Markets accept clients from all countries?

VT Markets serves clients globally, except for residents from countries with specific regulatory restrictions such as the United States and North Korea. For a full list of excluded countries, please check with VTMarkets’ customer support or refer to VTMarkets’ website.

How many live trading accounts can I have?

You can have up to 10 live trading accounts with VT Markets. To open additional accounts, simply go to your Client Portal and select “Account” > “Open additional accounts.” Please note that duplicate applications using the same email are not permitted.

My recent application has been rejected due to duplication. Can I use my latest application instead?

At VT Markets, each client can register only once using a unique email address. If you wish to change the registered email or apply for an additional account, please log into the Client Portal with your existing credentials. Alternatively, you can change your email address by emailing VTMarkets at info@vtmarkets.com with both your old and new email addresses, the reason for the change, and your ID document. This request will be processed within one working day.

Can I do a new registration using another email if I have been registered on VT Markets?

Duplicate registrations are not permitted at VT Markets. If you attempt to register again using a different email, the application will be rejected. To change your registered email, please follow the instructions provided in VTMarkets’ guide on requesting an email change, which can be found [here](#).

How long does it take to review my documents?

Document verification at VT Markets typically takes a few minutes, although it may extend to one business day in some cases. You will receive an email notification regarding the status of your verification. If additional documents are needed, you will be notified via email.

Why have my documents not been approved?

Documents may be rejected if they do not meet VTMarkets’ requirements. Common issues include expired documents, unclear copies, incomplete images, screenshots instead of photos or PDFs, or documents that do not show a full and valid residential address. VTMarkets will provide specific reasons for any rejections via email.

How can I check if my trading account is ready for deposit and trading?

To verify your account’s readiness, log into the Client Portal and click the “Portrait” in the upper right corner to check your verification status. Once your trading account is generated and your identity is verified, you can begin depositing funds. Note that both Proof of Identity (POI) and Proof of Address (POA) must be verified before withdrawals can be made.

Is it possible to have a joint account?

Yes, you can open a joint account at VT Markets. First, ensure that you have a bank account under the joint names. Next, email the IDs of all account holders and a bank statement confirming the joint account to info@vtmarkets.com. Your application will be processed within one working day once all documents are received.

Can I open a trading account in the name of my company?

To open a trading account for a company, you’ll need to provide the ID of the company director, proof of address for both the company and the director, the company registration certificate, and a corporate account statement with an official stamp. Contact your Account Manager to proceed with the application, which will be processed within one working day after all documents are received.

Why am I not able to upload my documentation in the Client Portal?

Ensure that your documents are in JPG or PDF format and do not exceed 5 MB in size. If you continue to experience issues, clear your browser’s cache and try uploading again.

What do I do if I don’t have a valid Proof of Address (POA)?

If you lack a conventional Proof of Address, you may submit a secondary photo ID that includes your residential address, such as a driver’s license or national ID. Remember, a valid Proof of Address is required for withdrawal requests; if you cannot provide one, you will be unable to proceed with withdrawals.

Go to VTMarkets Official Website

Account Information

What is the difference between a Standard STP account and a RAW ECN account?

A Standard STP account does not charge commissions; instead, spreads are marked up above the inter-bank rate received from VTMarkets’ pricing providers. Conversely, VTMarkets’ RAW ECN account offers raw spreads directly from liquidity providers, with a commission charge of $6 per standard lot round turn. You can view the differences in detail on the trading page’s comparison table.

Which base currencies are accepted for trading accounts?

VTMarkets accepts the following currencies for trading accounts: United States Dollar (USD), Australian Dollar (AUD), British Pound Sterling (GBP), Euro (EUR), Canadian Dollar (CAD), Japanese Yen (JPY), and Hong Kong Dollar (HKD).

Can I change my account type?

Currently, VT Markets does not support changing existing account types. However, you can open an additional account with your preferred account type through the Client Portal. Navigate to “Account” > “Open Live Accounts” to apply. An automated email will confirm the setup of your additional account.

How can I change my account currency?

Once set, the account currency cannot be changed. To use a different currency, you can open a new account with your preferred currency following the instructions provided in VTMarkets’ account setup guide.

How can I open an additional account?

To open additional accounts, log into the Client Portal, select “Account” > “Open Live Accounts,” and follow the prompts. You will receive an email with the login information for your new account upon completion. This option is available once your ID and address verification are fully verified.

Can I change my trading account number?

No, the trading account number is generated randomly and cannot be changed.

How can I close my trading account?

VT Markets does not offer a manual account closure service for MT4 and MT5 accounts. To close your account, withdraw all funds to bring your balance to zero and refrain from logging in for 90 days. The account will then automatically close.

How can I change the name on my VT Markets account?

The account name is linked to your provided Proof of Identity (POI). To change your name due to an error or legal name change, please contact VTMarkets via live chat or email info@vtmarkets.com with your updated POI document. Changes will be processed upon verification.

How to change my residential address?

To update your residential address, send an email to info@vtmarkets.com with your new Proof of Address (POA) document attached. Specify “New POA document for address change” in the subject line. The change will be processed after verification.

How can I change the email address, phone number, or security authenticator (2FA) associated with my account?

To change your email, phone number, or 2FA, email VTMarkets at info@vtmarkets.com with your full name, reason for the change, existing and new details, a photo of your ID card, and a selfie with the ID. Changes take 1-3 business days to process. Note: Withdrawals will be disabled for 48 hours after the update for security reasons, and the VT Markets app will update the phone number within one business day.

Go to VTMarkets Official Website

Swap-free Account

Do you offer swap-free accounts?

Yes, VT Markets offers swap-free accounts, which are similar to standard CFD trading accounts but do not incur swap fees for holding positions overnight. Please note, a minimal administrative fee is still applicable. VT Markets provides swap-free accounts with zero administrative fees exclusively to certain countries and regions. For more information, please contact VTMarkets’ customer support team.

What fees and charges apply to VT Markets swap-free accounts?

Clients using VT Markets swap-free accounts are subject to Standard STP spreads and a justifiable administrative fee (Wakeel fee) related to handling administrative expenses. Remember, VTMarkets offers swap-free accounts with zero administrative fees in specific countries and regions; contact customer support for details.

Why do I get charged an administration fee on VT Markets swap-free accounts?

The administration fee covers the costs associated with maintaining open positions, which are charges incurred from VTMarkets’ liquidity providers to keep positions open overnight. These costs are passed on to clients through a daily administration fee. For regions where swap-free accounts are offered with zero administrative fees, please consult VTMarkets’ customer support.

Who can use a VT Markets swap-free account?

VT Markets swap-free accounts are specifically designed for forex traders whose religious beliefs prevent them from receiving or paying swaps. This account option is aimed at providing Muslim traders with fair and transparent access to global markets.

How can I open a VT Markets swap-free account?

To open a swap-free account, follow the standard account registration process and select the swap-free option during registration. Please note, zero administrative fee accounts are only available in certain regions, so consult VTMarkets’ customer support for eligibility.

Does VT Markets provide a loan to clients to trade on a swap-free account?

VT Markets does not offer loans to clients. VTMarkets provides margin trading, where trade financing is sourced from liquidity providers who charge VTMarkets an administration fee. This fee is then passed onto clients via the MT4 platform.

Is the administration fee and spread a justified charge on the VT Markets swap-free account?

Yes, the administration fee and spread are justified as they cover legitimate service costs. These fees serve as an alternative to interest or swap charges typical in conventional accounts.

Is there any Shariah basis for the VT Markets swap-free account?

The VT Markets swap-free account operates under a Wakalah (agency) agreement, where VT Markets acts as an agent managing the accounts with an administrative fee based on a signed mandate. The relationship between liquidity providers and VT Markets follows a Qardh (Loan) structure, managed under a mandate by VT Markets, making VTMarkets’ swap-free accounts Shariah compliant.

How can I deposit funds into my VT Markets swap-free account?

After your swap-free trading account is approved, you can deposit funds by logging into your Client Portal and selecting your preferred deposit method.

How are my funds segregated and ring-fenced in VT Markets for Shariah Compliance?

For Shariah compliance, VTMarkets maintains separate accounts for Shariah funds distinct from conventional funds. Additionally, your funds are held in segregated accounts with top-tier global banks.

What spreads do I get charged on a VT Markets swap-free account?

On swap-free accounts, VT Markets charges either Standard STP spreads or RAW ECN spreads, depending on your account type.

What time is the administration fee applied to live VT Markets swap-free accounts?

The administration fee is calculated precisely at 0:00 platform time for all open positions on swap-free accounts and is applied between 1:00 am to 2:59 am platform time.

How are trades executed on VT Markets swap-free accounts and is there actual possession (Qabdh) of currencies?

VT Markets ensures transparency in trade execution; all trades are relayed to liquidity providers. Whether trading forex, commodities, or indices on VTMarkets’ swap-free account, you can be assured of actual market exposure, fulfilling the essential Shariah requirement of possession or Qabdh.

Go to VTMarkets Official Website

Account Management

How can I change the password of my trading account?

To change your trading account password, you can follow these steps:

• 1. In the Client Portal: Log in, navigate to the “Account” page, select the desired trading account, click on “Settings,” then “Change Password.”
• 2. On PC MetaTrader: Go to “Tools” > “Options” > “Server” tab > “Change.”
• 3. On iOS MT4 app: Go to “Settings” > “Account” tab > select the “⋯” icon next to the account > “Change Password” > “Change Master Password.”
• 4. On Android MT4 app: Tap “≡” > “Manage Account” > select the “⋯” icon > “Change Password” > “Change Master Password.”

What should I do if I forget my trading account password?

If you forget your trading account password, reset it via the Client Portal:
– Navigate to the “Account” page, select your trading account, click “Settings” > “Change Password” > “Forgot Password.” A reset link will be sent to your registered email. If you face any issues, please consult the help article linked on VTMarkets’ website or contact support for direct assistance.

How can I change the Client Portal password?

To change your Client Portal password:

– Log into the Client Portal, go to “Profile” > “Security Management,” and click on “Modify.” Remember, the withdrawal function will be locked for 24 hours after changing your password as a security measure.

What if I forgot my Client Portal password?

If you forget your Client Portal password:

– Click on “Forgot password” at the login page, enter your registration email, and follow the instructions in the reset link sent to your email.

What is an investor password (read-only password)?

An investor password grants read-only access to your MetaTrader account, allowing you to share trading activities and history without permitting any transactions. It’s useful for demonstrating trading strategies or account performance without compromising security.

Where can I check my investor password (read-only password)?

To check or change your investor password:

– On PC MetaTrader: Go to “Tools” > “Options” > “Server” > “Change Investor (read-only) password.”

– On iOS: Navigate to “Settings” > Account tab > “…” icon under “Current Account” > “Change Password” > “Change Investor Password.”

– On Android: Tap “≡” > “Manage accounts” > “Change password” > “Change investor password.”

How to enable Client Portal login alert?

To enable login alerts for your Client Portal, ensuring you are notified via email of any logins from new locations:

– Log into the Client Portal, go to “Profile” > “Security Management” where you can enable the alert function.

Can I reopen/reactivate the account that has been archived?

Once an account has been archived due to inactivity, it cannot be reactivated. To resume trading, you will need to log into the Client Portal with your registered email and open a new live account.

When will I be charged a commission during trading?

Commissions are charged under the following circumstances:

– For FX, gold, silver, and oil products on RAW ECN accounts.

– For indices and commodities on all account types.

– For US CFD shares, there are no commissions, while UK and EU CFD shares incur a commission of 0.1% of contract value per side, and HK CFD shares are charged at 0.25% of contract value per side (with a minimum of 50 HKD per side).

What is spread?

Spread is the difference between the bid (sell) and ask (buy) price of a trading instrument. It is presented in pairs, such as AUD/USD. For example, if it costs 1.5 AUD to buy 1 USD, the spread would be listed as 1.5/1. VT Markets RAW ECN accounts offer some of the industry’s lowest spreads, sourced directly from top global banks without any markup.

How to check live spreads?

To check live spreads:

– On PC MetaTrader: Open the Market Watch > Right-click and select “Spreads” to display it as a column.

– On iOS MT4: Navigate to “Quotes” > switch from “Simple” to “Advanced” mode to view spreads.

– On Android MT4: Spreads can be viewed under “Advanced mode” by selecting a product and viewing its details.

Go to VTMarkets Official Website

Demo Account

How can I open a free VT Markets demo account?

To open a free VT Markets demo account, follow these steps:

• 1. Visit the [official VT Markets website] and click on “Try a free demo” to fill out the required information.
• 2. Alternatively, use the VT Markets App. On the iOS MT4 App, go to “Settings” > “New account” > “Open Demo Account,” search for “VTMarkets-Demo” as the server, and set up your demo account preferences. For Android and MT4 PC, follow similar steps in the respective app settings.
• 3. Demo account initial funds are set at $100,000 by default through the app. If registering through other methods, you can choose an initial amount ranging from $3,000 to $5,000,000.
• 4. For an MT5 demo account, register through the Client Portal.

How long does a VT Markets free demo account stay valid?

A VT Markets demo account on MT4 remains valid for 90 days from creation. For MT5, the demo account expires 30 days after the last login. If your demo account expires, you can easily create a new one by logging into the Client Portal, navigating to “Account” > “Demo accounts,” and submitting a new application.

Can I open multiple demo accounts using one email address?

Yes, you can open multiple demo accounts using a single email address. There are no restrictions on the number of demo accounts you can maintain at VT Markets.

Why am I not able to log in to my demo account?

Demo accounts for MT4 expire after 90 days, and for MT5, they expire after 30 days of inactivity. If your demo account is active and you’re experiencing login issues, ensure you are using the correct account number, password, and server details provided in your welcome email.

Are demo accounts the same as live accounts?

No, demo accounts are intended for practice and familiarization with the trading platform and are used for educational purposes. They may not mimic live account conditions exactly, including product specifications and performance.

How do I add funds to my demo trading account?

To adjust the balance of your demo trading account:

• 1. Log into the Client Portal, navigate to the “Account” tab, and select “Demo Account”.
• 2. Locate the desired demo account, click on “Setting” > “Reset Balance,” and enter the new balance you wish to set.
• 3. Confirm the reset, and the system will update your demo account with the specified balance. Note that this may affect your equity if there are open positions.

What should I do if I forgot my demo account password?

If you forget your demo account password, you can find the original password in the email received upon account setup. If you cannot locate this, you can reset the password via the Client Portal by selecting the demo account, clicking on “Setting” > “Change Password” > “Forgot Password” to initiate a reset. Alternatively, you may request a new demo account.

Go to VTMarkets Official Website

Leverage

What is the leverage range available?

VT Markets offers a range of leverage options:

– The default leverage for forex and gold is 500:1.

– Leverage for forex, indices, oil products, and gold ranges from 100:1 to 500:1.

– Silver has a fixed leverage of 100:1.

– US CFD shares and energy and soft commodities are set at a fixed leverage of 20:1.

What is the maximum leverage I can get on a VT Markets live Forex trading account?

The maximum leverage available for forex trading accounts at VT Markets is 500:1. You can request a change in leverage by logging into the Client Portal.

How do I adjust my leverage?

To adjust your leverage, log into the VT Markets Client Portal, navigate to the “Account” tab, select the trading account you wish to modify, click “Setting” > “Change Leverage,” and submit your request. Changes are typically processed within one working day.

Why can’t I change my account leverage?

Leverage modification requests will be rejected if there are open trades in your account. This is to prevent potential stop-outs due to leverage adjustments. Please close all open trades before submitting a leverage modification request.

Any examples of the use of leverage?

Example 1: If Trader A has a 10:1 leverage and uses $1,000 for a forex trade, their trading value becomes $10,000.

Example 2: If Trader B has a 100:1 leverage and uses $1,000, their trading value increases to $100,000. This illustrates how leverage magnifies the trading capacity based on the margin.

What leverage does VT Markets offer?

VT Markets provides a maximum forex leverage of 500:1. Changes to leverage can be requested through the Client Portal. Keep in mind that higher leverage increases both potential profits and losses. VT Markets is a non-advisory broker and does not provide investment advice.

Under what circumstances will my account leverage be auto-adjusted?

Leverage may be automatically adjusted in response to significant market events or changes. Any such adjustments will be communicated via the official VT Markets website and email notifications to protect client trading safety.

What is margin, margin level, and free margin?

– **Margin:** This is the collateral required to open and maintain trading positions.

– **Margin Level:** This ratio (expressed as a percentage) of your account’s equity to the used margin shows financial health. Calculated as (Equity / Used Margin) * 100%.

– **Free Margin:** This is the available funds not tied up as margin and can be used to open new trades or cover losses.

Do I need to have sufficient free margin to open a hedge trade?

You can open hedge positions even with insufficient free margin in your account. Hedging can protect against losses by opening positions in the opposite direction of current trades.

Why did my trade stop out below 50%/20%?

At VT Markets, the stop-out levels are 20% for STP accounts and 50% for ECN accounts. If your account’s margin level falls below these thresholds, the system will automatically begin closing the most loss-inducing positions to raise the margin level above the stop-out threshold.

Go to VTMarkets Official Website

Fund Deposit and Withdrawal

Why do I need to undergo advanced verification when using international bank transfers (bank wire)?

Advanced verification is required for international bank transfers to comply with banking regulations and to ensure the security of funds. This process involves providing documents that verify your identity and financial information, aiding in the prevention of fraud and money laundering.

How to upload the Advanced verification document?

To upload documents for advanced verification, select the “International Bank Transfer” method on the deposit or withdrawal page of VTMarkets’ website. You will be automatically directed to a page where you can upload the necessary documents. Please follow the on-screen instructions carefully.

What documents are accepted as Advanced verification?

For advanced verification, VTMarkets accepts:

– A valid government-issued photo ID (front and back).

– Passport (photo page and signature page).

These documents must clearly display your name, photo, date of birth, issue date, and expiry date.

How long will the advanced verification take?

Advanced verification typically completes within 12 business hours. If you encounter delays, please contact VTMarkets’ support team via live chat or email at info@vtmarkets.com for assistance.

Why have my advanced verification documents not been approved?

Documents may not be approved if they:

– Are expired (documents issued over 3 months ago are not accepted).

– Are unclear or incomplete (cut off, not showing all four corners, reflective, or in screenshot form).

– Do not include a valid residential address on proof of address documents.

– Are encrypted.

If your documents are rejected, you will receive an email with the reason(s), and you can re-upload the correct documents through the “International Bank Transfer” method on VTMarkets’ deposit or withdrawal page.

How can I deposit funds?

To deposit funds, log into the Client Portal, navigate to “Funds” > “Deposit”, select your preferred payment method, and follow the instructions provided on the deposit page.

How many deposit methods does VT Markets support?

VT Markets supports a variety of deposit methods, including UnionPay, Mobile Pay, Skrill, Neteller, Fasapay, local bank transfers for specific countries, and credit/debit cards. Deposits through these methods typically reflect in your trading account within 30 to 60 minutes, except for international bank transfers, which may take 3 to 7 working days.

How long does it take for a deposit to arrive?

Most deposits are credited within 30 to 60 minutes. Deposits via international bank transfer can take 3 to 7 business days. If your deposit is delayed, please send VTMarkets your transaction details at info@vtmarkets.com for investigation.

What should I do to check the progress of my deposit?

To check the status of your deposit, please email VTMarkets at info@vtmarkets.com with the receipt of your transaction showing the sender, recipient, time, and amount, and note your MT4 account on the email.

What should I be aware of when making a deposit?

Ensure that the deposit is made from an account under your name as per legal regulations. Complete the transfer within the time specified on the deposit page to avoid time-outs or other issues. If a deposit fails, do not resend funds to the account shown on the previous page; instead, start a new deposit request.

How long does it take for an international bank/wire transfer to arrive?

International bank/wire transfers usually take 3-7 working days to be credited to your trading account. Submit a bank wire transfer request with your payment receipt via the Client Portal for processing.

What is the minimum deposit and withdrawal amount for a VT Markets live account?

The minimum deposit at VT Markets is generally 50 base currency, and the minimum withdrawal amount is 40 base currency. Check VTMarkets’ deposit or withdrawal pages for method-specific requirements.

What is the minimum deposit amount for local bank transfers?

The minimum deposit for local bank transfers is typically 50 account currency. Be sure to check for any specific requirements for your deposit method on VTMarkets’ deposit page.

How do I use my credit card to complete a deposit verification?

With VTMarkets’ credit card 3D verification feature, follow the on-screen instructions to enter your complete card information and complete the 3D verification process when you deposit with a credit card.

Does VT Markets charge any fees on deposits?

VT Markets does not charge handling fees on deposits. However, transactions involving international banks may incur fees or exchange rate differences charged by the sending or receiving bank, independent of VT Markets.

What is the exchange rate for deposits if I use a local currency bank account?

The exchange rate for deposits is determined by the real-time rate of the processing financial institution at the time of your transfer. Please refer to your financial institution or the rate displayed on the deposit page for guidance.

Is my credit card verified for deposits?

For first-time non-3D secure code verified credit card users, verification is required. Email VTMarkets a clear picture of the front of your credit card to info@vtmarkets.com for verification.

Why has my deposit not been processed?

If your deposit has not been processed, it could be due to incorrect or incomplete information, issues with your bank, or transaction limits. Contact VTMarkets via live chat or email info@vtmarkets.com with your transaction details for assistance.

Why is my deposit not visible on the platform?

If your deposit is not showing on the platform despite being deducted from your source account, it may not have been received yet. Check with your payment provider for transaction status. For issues with debit/credit cards, ensure that your bank hasn’t blocked the transaction. If the funds have been charged but not reflected, please contact VTMarkets’ support via live chat or email the payment slip to info@vtmarkets.com for resolution.

Can I deposit to a trading account with a negative balance?

Deposits made to an account with a negative balance will first cover the negative amount. If you wish to clear a negative balance before depositing, please contact support for assistance. After clearing, any subsequent deposits will reflect the full amount in your trading balance.

How do I check my deposit and withdrawal history?

Log into the Client Portal and navigate to “Funds” > “Transaction History” > choose “Deposit” or “Withdrawal” and then “Export” to view and download your transaction history. This will include detailed records of all your financial transactions with VT Markets.

How do I deposit funds with a credit or debit card?

To deposit using a credit or debit card:

1. Log into the Client Portal and navigate to “Funds” > “Deposit”.
2. Select “Credit/Debit card” from the available methods.
3. Enter the amount you wish to deposit and your card details.
4. Complete any required security verifications (e.g., 3D Secure).
5. Once the deposit is processed, it will reflect in your trading account.

How to deposit via Interac e-Transfer?

To use Interac e-Transfer:

1. Log into the Client Portal and select “Funds” > “Deposit funds”.
2. Choose Interac e-Transfer from the list of payment methods.
3. Enter the deposit amount and complete the details.
4. Follow the on-screen instructions to complete the transaction using the banking details provided.
5. Once the transaction is confirmed, the funds will be credited to your trading account.

How do I deposit via Perfect Money?

To deposit through Perfect Money:

1. Access the Client Portal and select “Funds” > “Deposit funds”.
2. Choose Perfect Money and enter the amount you wish to deposit.
3. Complete the transaction by following the prompts on your screen.
4. The funds will typically be credited to your account shortly after the transaction is completed.

How do I deposit via E-wallet-related methods?

To deposit using E-wallet options such as Neteller:

1. Navigate to the Client Portal.
2. Go to “Funds” > “Deposit funds” and select your preferred E-wallet.
3. Enter the deposit amount and E-wallet email, then proceed.
4. Follow the instructions to complete the transaction.
5. Your account will be credited once the funds are received.

How do I deposit via International Bank Transfer?

For international bank transfers:

1. Log into the Client Portal and go to “Funds” > “Deposit funds”.
2. Select “International Bank Transfer” and input the amount.
3. Use the provided banking details to complete the transfer from your bank.
4. Upload a confirmation of the transfer in the Client Portal.
5. The funds will be credited to your account once received, typically within 3-7 business days.

Can I withdraw my funds using broker-to-broker option?

No, VT Markets does not support broker-to-broker transfers due to regulatory and compliance reasons. Withdrawals must be made directly to an account in the client’s name.

Can I withdraw my funds and collect it from someone else’s account?

Due to regulatory requirements, withdrawals can only be made to the account holder’s own bank account to prevent fraud and ensure compliance with anti-money laundering regulations.

Is there a withdrawal handling fee?

VT Markets does not charge a handling fee for the first wire transfer withdrawal each month; subsequent withdrawals incur a $20 fee. E-wallet withdrawals may have fees depending on the provider (0.5% for Fasapay, 1% for Skrill, and 2% for Neteller).

Can I submit a withdrawal request on weekends?

Yes, you can submit withdrawal requests on weekends. However, they will be processed on the next business day as financial institutions do not operate over the weekend.

What withdrawal methods are supported by VT Markets?

VT Markets supports various withdrawal methods including international wire transfer, credit/debit cards, FasaPay, Skrill/Neteller, and more. Due to regulatory requirements, your withdrawal method must match your deposit method.

How do I submit a withdrawal request?

To submit a withdrawal request, follow these steps:

1. Log into the Client Portal.
2. Navigate to “Funds” > “Withdraw funds” on the left sidebar, select your trading account, and enter the withdrawal amount.
3. Choose your preferred withdrawal method from the drop-down menu, fill in the required information, and submit your request.

Note: The available balance for withdrawal reflects after deducting any bonus credits and margin requirements. For UnionPay withdrawals, ensure you have added your payment details under “Funds” > “Payment details” before submitting your request.

How to withdraw via Local Bank Transfer?

To withdraw via Local Bank Transfer:

1. Log into the Client Portal and go to “Funds” > “Withdraw funds”.
2. Select your trading account, enter the withdrawal amount, and press “Continue”.
3. Click “Add a withdrawal method” and select your local bank transfer option (available for specific countries such as Brazil, India, Japan, etc.). Fill in your bank information and submit the withdrawal request.

Why is it showing “your account is fully hedging” when I submit a withdrawal?

The ‘fully hedging’ status indicates you have equal buy and sell positions open for the same product. Withdrawals cannot be processed while positions are hedged to prevent potential financial exposure. Please close some or all positions before attempting to withdraw funds again.

Why is the card number displayed in my Client Portal different from my physical card number?

When you use services like ApplePay, GooglePay, or a Virtual Bank, a virtual card number is generated to protect your security and privacy. The number displayed in your Client Portal is this virtual card number, not your physical card’s number. You can verify your virtual card number in the settings of your digital wallet app or contact your card provider for more details.

Why is there only debit/credit card withdrawal method available to me?

Due to anti-money laundering regulations, the withdrawal method must match the deposit method. If you deposited via debit/credit card, you must initially withdraw to the same card. Other withdrawal options will become available once the full amount deposited via the card has been withdrawn.

How do I withdraw my funds if the used card is no longer available or has expired?

For funds to be withdrawn to a source different from the original due to it being unavailable or expired, please:

1. Obtain an official statement from your bank or the card issuer that your original card is no longer valid.
2. Upload this documentation in the Client Portal by navigating to Funds > Withdrawal fund > Fill in amount > Continue > Credit card method (scroll down) > Click “Available” > Select “Archive” > upload the documents.
3. Once your original deposit source is archived, you may choose another withdrawal method registered under the same name as your trading account.

How do I withdraw via Credit card/Debit card methods?

To withdraw using a credit or debit card:

1. Log into the Client Portal and navigate to “Funds” > “Withdraw funds”.
2. Select your trading account, enter the withdrawal amount, and proceed.
3. Click “Add a withdrawal method” and choose the card you wish to use.

Note: If you do not see the credit/debit card option, it may be because all funds previously deposited by the card have been fully withdrawn, or you have no deposit record using this method.

How do I withdraw via E-wallet-related methods?

To withdraw via E-wallet (e.g., Skrill, Neteller, Fasapay):

1. Access the Client Portal and go to “Funds” > “Withdraw funds”.
2. Select your trading account, enter the withdrawal amount, and continue.
3. Click “Add a withdrawal method”, choose your E-wallet, and follow the prompts to complete your request.

How do I withdraw via International Bank Transfer?

To use International Bank Transfer:

1. Log into the Client Portal and navigate to “Funds” > “Withdraw funds”.
2. Select your trading account, specify the withdrawal amount, and proceed.
3. Click “Add a withdrawal method”, choose Bank Transfer, and fill in your bank details. You may need to upload a recent bank statement showing your account details and transactions.

How long does it take for a withdrawal to arrive at my bank account?

The processing time for withdrawals depends on the method used:

– **Credit/Debit Card and Wire Transfers:** Typically, these take 3-7 working days to process. The exact time may vary depending on your bank’s processing speeds.

– **E-wallets:** Generally arrive within 1-3 working days. Processing times can be affected by the respective financial institutions.
For specific inquiries regarding delays, please contact VTMarkets at info@vtmarkets.com with relevant details for further assistance.

What is the exchange rate for withdrawals if I use a local currency bank account?

Withdrawals are processed based on the exchange rate provided by VTMarkets’ financial institution at the time of the transaction. For the most accurate rate, please refer to the exchange rate used by the financial institution handling the transaction.

Do you offer instant withdrawals?

VT Markets offers several withdrawal methods that are processed instantly once approved by VTMarkets’ operations department. However, the availability of instant withdrawal options can vary based on the method used and regulatory requirements.

How do I cancel my withdrawal request?

To cancel a withdrawal request:

1. Log in to the Client Portal.
2. Navigate to “Funds” > “Transaction History” > “Withdrawals”.
3. If the request is still pending, you may have the option to cancel it directly. Click on the “Cancel” button next to the pending withdrawal.

Note: Once a withdrawal has been processed by VTMarkets’ bank or payment provider, it cannot be canceled.

Is it possible for a withdrawal to be declined?

Yes, a withdrawal can be declined for various reasons, including insufficient funds, incorrect banking details, or non-compliance with regulatory requirements. If your withdrawal is declined, you will be notified by email with the reason, and you can contact VTMarkets’ support team for further clarification.

How do I check the withdrawal status?

To check the status of your withdrawal:

1. Log in to the Client Portal.
2. Go to “Funds” > “Transaction History” > “Withdrawals”.
3. The status of your withdrawal will be displayed on this page. If you need further assistance, please contact VTMarkets’ customer support.

Why did my withdrawal fail?

Common reasons for withdrawal failures include:

– Mismatch between the beneficiary name and your account.
– Incorrect bank account information.
– Insufficient account balance to cover the withdrawal amount.
– Use of an incorrect withdrawal method.

If your withdrawal fails, please review the reasons provided in the withdrawal status notification and contact support for resolution.

How long does it take to receive a withdrawal once it is marked “Completed”?

Once marked “Completed,” the timing for the funds to reach your account depends on the withdrawal method:

– **Electronic Payments:** Almost immediate, depending on the e-wallet provider.
– **Bank Transfers:** Typically, 3-7 business days, varying by bank.

Why have I not received my withdrawal?

If you have not received your withdrawal within the expected timeframe, please provide a recent bank statement to info@vtmarkets.com so VTMarkets can investigate. Ensure the statement covers the period from the date of withdrawal to provide a comprehensive view for troubleshooting.

Why does the add payment option show “limited to Union Bank”?

If the “add payment” option is limited to Union Bank, it indicates that your deposit was made via this method, and for regulatory compliance, your withdrawal must also process through the same method. Once the deposited amount has been fully withdrawn via this method, other withdrawal options will become available.

What is the procedure to withdraw funds and close the trading account in the case that the trader is a deceased client of VT Markets?

In the unfortunate event of a client’s death, VT Markets requires a death certificate to process any withdrawals. Funds can be transferred to:

1. An account in the deceased’s name, if still active.
2. A beneficiary’s account as specified in the deceased’s Will (a copy of the Will is required).
3. An estate account, with documentation from the executor.

What should I do if I have accidentally withdrawn to the card linked to a permanently closed bank account?

If a withdrawal has been made to a closed bank account, the transaction will likely be rejected by the bank and returned to VT Markets. VTMarkets recommends contacting your bank to explore possible solutions. If the funds are returned to VTMarkets, they will notify you and assist in reprocessing the withdrawal to an active account.

How do I transfer funds between trading accounts?

To transfer funds between your trading accounts:

1. Log into the Client Portal.
2. Select “Funds” > “Transfer between accounts”.
3. Follow the prompts to complete the transfer.

Note: Transfers are only possible between accounts with the same base currency and without promotional credits.

How can I transfer funds between accounts with different base currencies?

Transfers between accounts with different base currencies are not supported. You may need to withdraw the funds from one account and deposit them into the other.

Are there fees for transfers between my trading accounts?

There are no fees for transferring funds between your trading accounts as long as they are denominated in the same currency.

Why am I not able to transfer funds between accounts if there is a promotional credit available?

Transfers between accounts are restricted when a promotional credit is present to comply with the terms of the promotion. If you wish to remove the promotional credit to enable transfers, please contact VTMarkets’ support team at info@vtmarkets.com.

Go to VTMarkets Official Website

Bonus Promotions & Contests

ClubBleu loyalty program

What is VT Markets ClubBleu?

VT Markets ClubBleu is a loyalty program that rewards clients with points for depositing and trading on VTMarkets’ platform. These points can be used to unlock higher membership tiers and redeem exclusive rewards.

Who is eligible to join VT Markets ClubBleu?

All VT Markets clients, both new and existing, are eligible to join ClubBleu upon opening a trading account and making their initial deposit. [Create a live account here] to start your trading journey with VT Markets.

What are the benefits of being a member of VT Markets ClubBleu?

Members enjoy benefits like profit boosters, loss rescue vouchers, cash redemptions, access to advanced trading tools, and educational webinars, all designed to enhance trading capabilities.

Before joining the programme, what terms and conditions should I be aware of?

It’s important to review the Terms and Conditions related to the specific rewards you wish to redeem from the program to ensure compliance and understanding of usage limits and requirements.

Is there a membership fee to join VT Markets ClubBleu?

No, there is no membership fee required to join the VT Markets ClubBleu loyalty program.

How can I join VT Markets ClubBleu?

Joining ClubBleu is straightforward: open a Live Account with VT Markets and make a deposit. Existing clients can access ClubBleu via their Client Portal. [Click here to create a live account].

What happens to any points, benefits or rewards I have earned if the programme is terminated?

If ClubBleu is terminated, any unused points, benefits, and rewards will expire and no longer be valid.

Is it possible to get my ClubBleu membership suspended/terminated?

Yes, memberships can be suspended or terminated if a member violates the terms and conditions of the program.

What happens to any points, benefits or rewards I have earned if my membership is terminated/suspended?

In the event of a suspension or termination, you will no longer be able to accumulate or use points, and all unused points and benefits may be removed from your account at VT Markets’ discretion.

Can I terminate my VT Markets ClubBleu membership by myself?

Yes, you can terminate your ClubBleu membership by contacting VTMarkets at info@vtmarkets.com.

Can I resume my membership with VT Markets ClubBleu after terminating it?

You can request to reactivate your membership 180 days after the initial termination by contacting VTMarkets at info@vtmarkets.com.

Can I share my points, rewards, and benefits with a friend?

No, points, rewards, and benefits are non-transferable and must be used by the ClubBleu account holder only.

I am an existing client, do I need to create a new account to join ClubBleu?

No, existing clients do not need to create a new account. You can join ClubBleu by logging into your existing Client Portal.

Where can I find all of my ClubBleu information?

All your ClubBleu information can be accessed through your Client Portal under the ClubBleu section.

What are the membership tiers in ClubBleu?

ClubBleu features four membership tiers: Member, Silver, Gold, and Platinum. Each tier offers increasingly better benefits and rewards.

How can I check my membership tier?

You can check your current membership tier in the ClubBleu Pass section of your Client Portal.

How many membership tiers are there?

There are four membership tiers in VT Markets ClubBleu: Member, Silver, Gold, and Platinum.

How can I reach the next membership tier?

To advance to a higher tier, increase your deposits into your trading account. Here are the minimum deposits for each tier:

– Member: Any amount
– Silver: At least $2,000
– Gold: At least $20,000
– Platinum: At least $100,000

Note: These amounts are in USD. Deposits in other currencies will be converted to USD at the prevailing exchange rate.

How will I know when I have reached a new membership tier?

You will receive an email notification, and your new tier status will be updated in your ClubBleu dashboard on the Client Portal.

What are the benefits of each membership tier?

Each tier offers unique benefits, including point earning on trades and deposits, redemption options like loss rescue and profit boosters, and exclusive educational resources. Higher tiers enjoy additional benefits such as advanced trading tools and exclusive seminars.

What is the difference between deposit and membership tiers?

Membership tiers in ClubBleu are determined by the cumulative deposit amount and trading activity. These tiers influence the benefits and rewards you receive, with higher tiers offering greater perks.

Will my membership tier level expire or reset?

Yes, your membership tier can change. If your account is inactive (no trading activity) for a month, points may be deducted, potentially leading to a decrease in your membership tier. This adjustment ensures that active traders receive the most benefits.

How can I start earning Trading Points?

Earning Trading Points is simple: open trades on any of VT Markets’ trading platforms (excluding Webtrader). Points are credited based on the notional value of your closed trades and are added to your account daily.

What products can I trade to earn Trading Points?

You can earn Trading Points by trading any product available on VT Markets’ platforms, allowing you flexibility in choosing your trading strategy.

Are there any products that are not eligible for Trading Points?

All products offered by VT Markets are eligible for earning Trading Points, ensuring that every trade contributes to your rewards.

Will my Trading Points expire?

Yes, Trading Points expire 12 months after they are earned. Make sure to use them within this timeframe to take advantage of the benefits they offer.

How long does it take for my trades to accrue points to my account?

Points from trades are credited to your account at 7:00 PM GMT+3 (adjusted for daylight savings) the following day, allowing you to see and use your points promptly.

How do I know how many Trading Points I have?

You can check your Trading Points balance in the ClubBleu Pass section of your Client Portal, keeping you updated on your available points.

Does it cost anything to start earning Trading Points?

There are no additional fees to earn Trading Points. Just trade as you normally would on VT Markets, and you’ll accumulate points automatically.

Are there easier ways to earn Trading Points?

VT Markets occasionally runs special promotions that can help you earn more Trading Points faster. Keep an eye on announcements in your Client Portal and emails for opportunities to boost your points.

Is there a limit to how much Trading Points I can earn?

There is no cap on the number of Trading Points you can earn. The more you trade, the more points you’ll accumulate.

What is the relationship between Trading Points and the size of the trade that I placed?

Trading Points are awarded based on the notional value of your trades. You receive 1 Trading Point for every $1,000 notional value traded. Points are accumulated and credited for trades under $1,000 once the cumulative notional value reaches $1,000.

When I earn points, can I redeem them immediately?

Yes, you can redeem your Trading Points immediately after they are credited to your account. Visit the ClubBleu section in your Client Portal to view and redeem your rewards.

How many trading points will I need to redeem rewards?

The number of Trading Points required varies by reward. Check the specific point requirements for each reward in the ClubBleu section of your Client Portal.

What types of rewards can be redeemed from ClubBleu?

ClubBleu offers a variety of rewards, including cash incentives, profit boosters, loss rescue vouchers, and more. Detailed information about available rewards can be found in the ClubBleu section of your Client Portal.

How can I redeem my Trading Points for cash?

To redeem Trading Points for cash, navigate to the ClubBleu tab in your Client Portal, select the “Redeem Cash” option, and follow the instructions to convert your points into cash credits to your trading account.

Can I revert the benefits redeemed from ClubBleu?

Once redeemed, benefits cannot be converted back into Trading Points or altered. Ensure you are certain of your redemption choices before finalizing them.

Where can I find my redemption history?

Your redemption history is available under the “My Activities” section within the ClubBleu Pass tab of your Client Portal, providing a record of all your redemptions.

Is it possible to use more than one (1) voucher on the same trade/deposit?

No, only one voucher of each type can be used per transaction to ensure fair usage of promotional benefits.

Can I convert my voucher value directly to cash?

Voucher values are not redeemable for cash. They must be used as stipulated in the terms of each specific voucher.

Can I send the redeemed cash directly to my bank account?

Redeemed cash is credited to your trading account due to compliance reasons. If you wish to transfer it to your bank account, you must first withdraw it from your trading account following the normal withdrawal procedures.

Would the transfer of funds from my rebate account be counted as a deposit or redeposit?

Transfers from your rebate account, including internal transfers, balance adjustments, introducing broker/affiliate rebates, or any kind of commissions, are not considered new deposits. As such, they do not count towards the total deposit requirements under VTMarkets’ loyalty programs.

How long does it take to process my request of redeeming anything from the gift shop?

Requests to redeem items from the gift shop are processed within 48 business hours. Should there be any complications during the redemption process, VTMarkets will contact you to resolve them promptly.

Can I share my voucher with my friend’s trading account?

No, vouchers are non-transferable and must be used only for transactions on the account to which they were issued.

What is Spin the Wheel?

Spin the Wheel is a promotional activity within the VT Markets ClubBleu loyalty program, offering clients the chance to win prizes such as ClubBleu points and Loss Rescue vouchers through a fun and interactive game.

How do I participate in the Spin the Wheel promotion?

To participate in Spin the Wheel:

1. Log into your Client Portal.
2. Navigate to the ClubBleu Pass section and select the “Spin the Wheel” icon.
3. Click the “Spin” button. ClubBleu points will be deducted from your account for each spin.
4. Your prize will be displayed immediately in the “Spin the Wheel” pop-up window after each spin.

How many times can I spin in a day?

You can spin the wheel as many times as you like each day, provided you have sufficient ClubBleu points to cover each spin.

What is the requirement for each spin?

Each spin requires a deduction of ClubBleu points from your account. Ensure you have enough points available for each spin.

When will the prize be reflected in my account?

Prizes won from Spin the Wheel will be reflected in your account within one hour of winning.

How can I use the points received from Spin the Wheel?

Points won from Spin the Wheel can be accumulated and later converted into withdrawable cash, or used to redeem various rewards within the ClubBleu program.

How can I use the Loss Rescue voucher received from Spin the Wheel?

The Loss Rescue voucher can be applied to any trade closed after the voucher has been claimed. The amount specified by the voucher will be credited to your account within 24 hours. Each voucher is valid for a single transaction and must be used within its validity period.

What is the validity of the voucher received from Spin the Wheel?

Each voucher received from Spin the Wheel is valid for 30 days from the date of issuance. Ensure to use your voucher within this timeframe to benefit from its value.

General Questions

What promotions do you have?

VT Markets offers a variety of deposit bonus events tailored to specific regions. These promotions may require a designated deposit amount and are available to certain account types based on the region of registration. For the most current information and specific eligibility requirements, please visit the “Promotions” section on VTMarkets’ official website.

What’s the normal processing time if I opt-in to one of your promotions?

Processing times vary by promotion. Specific details, including processing times, can be found in the terms and conditions for each promotion.

How can I opt-out from any offers I am currently participating in?

To opt-out of a promotion, access the Client Portal, navigate to the promotional tab, change your status to opt-out, and save your changes. You can re-opt in at any time by following the same procedure. [Refer to this screenshot for guidance](#).

How do I remove a credit bonus from my account?

To remove a credit bonus, send an email request to info@vtmarkets.com. The process typically takes 1-2 business days, and you will be notified via email once the bonus is removed. Please note that once a credit bonus is removed, it cannot be recredited.

Can I participate in multiple promotion offers at the same time?

Generally, promotion offers cannot be combined. Check the terms and conditions of each offer for specifics about eligibility and restrictions. For more details, visit the Promotions page or contact VTMarkets at info@vtmarkets.com.

If my account is under PAMM/MAMM/Money manager, can I opt-in to any offers?

Accounts managed by a PAMM/MAMM or Money manager are ineligible for VTMarkets’ promotional offers. However, if you have additional accounts not managed under these programs, those accounts may still qualify.

What’s the difference between a cash bonus offer and a credit bonus offer?

Cash bonuses are withdrawable under certain conditions, while credit bonuses serve as additional margin for trading and cannot be withdrawn.

What credit bonus offers do you have?

Currently, VT Markets offers a 50% welcome bonus and a 20% redeposit bonus for clients in the EMEA and MENA regions. Check VTMarkets’ “Promotion” section on the official website for up-to-date information and eligibility criteria.

Can I withdraw any of my credit bonus?

Credit bonuses are not withdrawable. However, profits generated from trading with a credit bonus can be withdrawn according to VTMarkets’ standard withdrawal procedures.

What if there is a discrepancy between your English terms and conditions and those in other languages?

In the case of inconsistencies between translations, the English version of the terms and conditions will prevail.

Why is my credit bonus being removed?

Credit bonuses are proportionally deducted following withdrawals from your account. This is outlined under “Deduct Credit-AuditWithdrawal” or “Credit Out-AuditWithdrawal” in VTMarkets’ terms. For a detailed explanation, please refer to [this terms and conditions link](#).

How to use credit bonus from the deposit bonus?

Credit bonuses increase your trading margin, enhancing your ability to trade larger volumes. While these bonuses cannot be withdrawn, any profits made using the bonus can be. Conversely, any losses incurred will also be deducted from your account balance.

How to check my credit bonus history?

Your credit bonus history can be accessed through the promotions tab in the Client Portal under the deposit bonus section.

Can I transfer my credit bonus?

Credit bonuses are non-transferable and must be removed before any internal transfers between accounts can be made. [Here is how to remove a credit bonus](#).

Can I receive a deposit bonus from an internal transfer?

Internal transfers, adjustments, and commissions do not qualify as new deposits and thus do not count towards deposit bonus eligibility.

If I have deposited before and deposit again to my new additional trading account, does it count as a first-time deposit?

Only the first-ever deposit on your initial account qualifies for the first deposit bonus. Subsequent deposits, even into new additional accounts, are considered redeposits and will not qualify for first deposit bonuses.

Refer a Friend

How do I qualify for participating in this offer as a referrer?

To qualify as a referrer, you must be an existing VT Markets client who has funded and traded with VTMarkets for at least 30 calendar days. This offer is not available if you are a partner with VTMarkets (e.g., Introducing Broker, CPA, PAMM, MAM, etc.).

Why am I not seeing my referral link in my client portal?

If your referral link is not visible in your client portal, possible reasons include:

– Not meeting the participation qualifications.
– The offer not being available in your country/region.
– Partnership status (e.g., Introducing Broker, CPA, PAMM, MAM).
– Technical issues.

If you believe you are eligible but still encounter issues, please contact VTMarkets via Live Chat or email for immediate assistance.

How do I get my referral link?

You can find your referral link by navigating to “Promotion” > “Refer a friend” within your Client Portal.

How many friends can I refer to VT Markets under this offer?

You can refer up to 100 new friends under this offer. If you wish to refer more, please contact VTMarkets’ support team via Live Chat or email at info@vtmarkets.com for further assistance.

How do I check the status of my referees?

To check the status of your referees, log into the Client Portal, select ‘Promotions’, and then ‘Refer a friend’. The system updates statuses daily, so there might be a delay in reflecting new registrations or deposits.

Why am I not seeing my referees’ status in my client portal?

If you do not see your referees’ statuses, it may be because:

– They did not register using your referral link.
– The status has not yet been synchronized.

Check again later, and if the issue persists, please contact VTMarkets for support.

When am I able to claim the bonus for my referees?

You can claim your referral bonus 60 days after your referee meets the qualifying requirements.

Why was my bonus claim rejected?

Bonus claims are typically rejected if the referred client is not considered a genuine trader. VT Markets evaluates this based on trading patterns, trading frequency post-qualification, and adherence to VTMarkets’ Client Agreement and offer terms. Fraudulent activities like churning are also grounds for rejection.

Why am I not able to make a claim for my referees?

You may not be able to claim a bonus if:

– Your referee has not met all required conditions within 60 days of their registration.
– You attempt to make a claim before the 60-day period is complete.

If you meet the conditions and still face issues, contact VTMarkets’ support for resolution.

How long does it take to process the bonus?

Processing your bonus claim may take up to 60 days as VTMarkets verifies eligibility. You will be notified via email once the process is completed.

50% Welcome Bonus

Does VT Markets offer bonuses in cash or credit?

VT Markets provides bonuses in the form of credit, which is non-withdrawable and can be used solely for trading purposes.

How long does it take to process the bonus?

Credit bonuses are typically processed and credited to your trading account within 24 hours after your deposit has been confirmed.

Why was my bonus removed from my trading account?

Your trading bonus may be fully or partially removed if you withdraw your original deposit or if your account equity becomes negative. These conditions are outlined in VTMarkets’ terms and conditions.

What is the capped amount from this offer?

The maximum bonus you can receive from this offer is capped at $500 (USD equivalent).

What will happen if I deposit more than $1000 as my First Time Deposit (FTD) to my account?

If your First Time Deposit exceeds $1000, you will receive a $500 bonus plus an additional 20% credit bonus on any amount over $1000.

If my first time deposit (FTD) is less than $500, can I still receive a 50% bonus when I make my subsequent deposit?

No, the 50% welcome bonus is exclusively available on your first deposit of $500 (USD equivalent) or more. Subsequent deposits will qualify for a 20% credit bonus, subject to terms that may vary by country/region.

Can I claim a 50% bonus when I make a deposit to my additional account?

The 50% welcome bonus is only applicable to your initial deposit as a new client. Deposits made to additional accounts opened thereafter are eligible for a 20% credit bonus.

Why am I not receiving the deposit bonus?

VT Markets’ deposit bonuses are region-specific and may require certain conditions to be met. For up-to-date details on eligible countries and specific terms and conditions, please visit the “Promotion” section on VTMarkets’ official website. If you meet all eligibility criteria and still have not received your bonus, please reach out to VTMarkets’ customer support team or send an email to info@vtmarkets.com for assistance.

20% Deposit Bonus

Does VT Markets offer bonuses in cash or credit?

VT Markets provides bonuses solely in the form of trading credit, which cannot be withdrawn directly from your trading account.

How long does it take to process the bonus?

Credit bonuses are typically credited to your trading account within 24 hours after your deposit has been successfully processed.

Why was my bonus removed from my trading account?

Your trading bonus may be removed, either fully or partially, under the following conditions:

– If you withdraw your initial deposit.
– If your account equity falls into a negative balance.

These terms are specified in the bonus agreement to ensure fair trading practices.

What is the cap amount of this offer?

While there is no specific cap amount for each individual bonus issuance under this offer, the total accumulated credit bonus per client is capped at $10,000 (USD equivalent) at any given time.

Go to VTMarkets Official Website

Copy Trading

What is “Copy trading”?

Copy trading is a service provided by VT Markets through a third-party platform, allowing investors to become strategy providers or followers. When a provider executes trades, these are automatically replicated in the accounts of the followers based on pre-set configurations.

What is “Join Link”?

A Join Link is a tool for strategy providers to share their trading strategies with potential investors. Providers can create multiple join links for the same trading strategy, each with its own set of terms including validity periods and profit-sharing options.

What is an “Offer”?

An Offer is a set of terms for opening a trading position, customized by the strategy provider. These terms are displayed during the registration process for a strategy. By registering as a follower, an investor agrees to these terms. Note that once an offer has followers, its conditions cannot be modified.

How to start or unsubscribe from a trading strategy?

Followers can manage their subscriptions through the Client Portal. To start or suspend a subscription:

1. Navigate to “Subscriptions.”
2. Choose the subscription you want to manage and click on “Actions.”
3. To activate, click “Activate” and confirm in the pop-up window.
4. To suspend, click “Suspend.” Note that this will close any open positions when the provider closes theirs.

After starting a subscription, can the Follower still make independent trades?

Yes, followers can execute their own trades independently of their subscribed strategies. These trades will be marked as “Copy” in the trading platform, and followers can manage these orders independently, including closing or adjusting stop loss/take profit settings.

If the leverage of the Provider and Follower are different, how will this affect the result of the copied trades?

The impact varies based on the subscription strategy:

– If the provider’s leverage is higher, and the subscription strategy scales based on balance or equity, the follower’s risk may increase due to higher margin requirements.
– If the strategy is fixed or uses a multiplier, the risk disparity might lead to quicker equity reduction for the follower.

Under what circumstances does a subscription become inactive and need to be reactivated?

A subscription becomes inactive if the follower manually pauses it or if it’s automatically suspended due to risk management settings. Reactivation requires the follower to manually resume the subscription through the Client Portal.

Besides system network problems, what factors can cause a failure in following orders?

Failures can occur due to:

– Orders not meeting the minimum lot size or the provider’s trading parameters.
– Insufficient funds in the follower’s account.
– Loss of server connection during order execution.
– Subscriptions being inactive or not properly activated.

If the copying volume calculated by the net value ratio is less than 0.01 lots, will it be rounded up to open a position?

No, the system requires a minimum of 0.01 lots to open a position. If the calculated volume is less than this, the order will not be executed.

If a Follower follows two offers from the same Provider, will there be repeated orders?

A follower can only subscribe to one offer per provider at any given time. However, they can subscribe to offers from multiple providers simultaneously.

What does “Trade group type: Hedged” mean in the trading account information?

In “Hedged” mode, traders can hold both long and short positions in the same trading instrument simultaneously. This is opposed to “One Way Mode (Net),” where only one position can be held, and opening a counter position will close the existing one.

Why do Followers with the same funds under the same Provider show different transaction results?

Variations in results can arise from differences in the subscription strategy settings (like scaling and multipliers), or from different settings applied to filter the provider’s trading activities.

How do I adjust the Provider’s profit setting? Can it be changed later?

Providers can adjust profit settings only for offers without active followers. Changes are made through the VTrade Portal by editing the “Strategy Provider Commission” settings. Adjustments become effective only when there are no subscribers to the offer.

What are the common reasons a Provider does not receive Performance Fee?

Non-payment of performance fees can occur if the trading cycle has not reached profitability benchmarks, the trading cycle hasn’t concluded, or if the follower’s trading doesn’t meet the standards of genuine trading activity as per VT Markets’ criteria.

When will the Performance Fee be deducted?

Performance fees are deducted at the conclusion of the agreed trading cycle:

– Per trade: After each trade closes.
– Daily: Issued after 00:00 each day.
– Weekly: Each Sunday after 00:00.
– Monthly: On the first of each month at 00:00.

What is Agent Fee? How to set it up? What should we pay attention to?

Agent Fee is a portion of the Performance Fee associated with VTMarkets’ copy trading service. It is distributed between the Public Agent (the agent via whose link a follower joins) and any Additional Agents involved. For example, if a follower joins an offer and the provider earns a $1000 performance fee, the Public Agent might receive $200, and an Additional Agent might receive $100. Providers can set this up in the offer configuration and should be mindful that once a follower joins, these settings cannot be modified for that follower.

Is it possible to modify the rate of Agent Fee for an Offer that has already been joined by a Follower? If it
can be modified, when will it take effect?

Yes, the Agent Fee rate can be modified at any time, even after followers have joined the offer. Adjustments to the fee will take effect immediately upon the closure of any subsequent orders placed by the provider.

If the Additional Agent set in the previous cycle is removed, will it take effect immediately?

Yes, removing an Additional Agent takes effect immediately. Any fees to be distributed will be adjusted according to the updated settings before the end of the current transaction period.

After removing the Additional Agent, will the Followers who subscribed during the Additional
Agent period also stop receiving fee distribution for the Additional Agent?

Yes, once an Additional Agent is removed and the subscription cycle ends, the distribution of fees to that agent will cease.

Will handling fees, overnight interest, dividends, and extension deductions be included in the calculation of accrual fees?

Yes, direct transaction-related fees such as commissions and swaps are included in the profit and loss calculations, which in turn affect the performance fees. However, indirect fees such as dividends and rollovers are not included.

What does the “Performance fee will be deducted for provider” confirmation message mean during my withdrawal submission?

This message indicates that there are outstanding performance fees due on trades copied from a provider, which need to be settled before your withdrawal can be processed.

How does VT Markets shortlist the top 10 Providers on the VTrade web page?

To be featured among the top 10 Providers, they must meet these criteria: have their profile set to public, show a total profit greater than zero, and have a positive return for the month.

What are the criteria displayed on the Rating page?

Providers are displayed on the Rating page if they meet the following criteria: their profile is public, they have generated a total profit, and they have actively traded within the last month, resulting in a nonzero return.

What criteria are used to rank the Providers on the Rating page? Will changing privacy settings affect the ranking?

Providers are ranked based on their total profit. Changes between Private and Public settings will not retroactively affect the rankings, but there may be a delay in updating the dashboard, which refreshes every 5 minutes.

Please define the key terms and show the calculation logic of each value on the Rating page.

– **Trading Days**: Counted from the day the provider starts using the copy trading service.
– **Total Profit**: Net profit/loss since starting copy trading, excluding commissions, swaps, and taxes.
– **Max Drawdown**: Measures the largest single drop from peak to bottom in the provider’s portfolio, before a new peak is achieved.
– **Equity**: Current account equity.
– **Return (1M)**: Net profit/loss percentage for the current month.
– **Profit Rate (Total)**: Ratio of total profit to total deposits.
– **Investors**: Number of active followers.
– **Investors’ Equity**: Total equity of all followers combined.

What is management fee?

The management fee is a charge collected by providers to manage the activities within a subscription, and it’s separate from performance fees. It can be set on a weekly or monthly cycle and is fixed, regardless of the follower’s funds.

How many payment cycles are there for management fees?

Management fees can be billed either weekly or monthly, depending on the settings chosen by the provider.

What is the standard for management fee?

The management fee is a fixed rate, like $20 or $10, and doesn’t depend on the amount managed but rather on the service provided over the specified period.

Is the management fee calculated in conjunction with the performance fee cycle?

No, the management fee is calculated independently of the performance fee cycle and follows its own specified billing period, either weekly or monthly.

Will there be an administration fee once the subscription is created?

No, there will not be a management fee charged upon the creation of a subscription. The fee will be charged only after the subscription is activated.

Where can I check the management fee collection time?

You can find the next management fee collection date in the subscription information section under “Next management fee payout.”

How to cancel the management fee?

There is no management fee until a follower cancels or suspends a subscription. The fee will be charged at the end of the cycle only if the subscription remains active.

Assuming the payment interval is set to weekly, how would the system work if a follower paused their subscription before the weekend and reactivated it after the weekend?

The management fee is calculated based on the activation period. Even if the subscription is suspended before the weekend, the management fee for the entire week will still be charged once the cycle ends.

What if the followers do not have enough funds to cover the fees?

If a follower does not have enough funds to cover the fees, the subscription will be forcibly suspended. The follower must deposit funds and settle any outstanding fees before reactivating the subscription and resuming the copy trades.

How does the system determine whether the funds in the account are sufficient to pay the fee?

The system determines fund sufficiency based on the account balance.

If the subscription has been forcibly suspended, when and how will the system perform the
management fee payment of the previous period after the customer deposits again?

The system checks every ten seconds, so the previous cycle’s management fee will be executed immediately after the customer deposits sufficient funds.

When is the management fee charged?

Management fees are charged around 00:00. For weekly billing, the fee is charged at 00:00 on the same day each week. For monthly billing, the fee is charged at 00:00 on the same day each month.

Is the charging currency of the management fee based on the setting of the provider or the follower? How is it calculated?

The management fee is charged based on the provider’s currency and converted using the current Ask price. For example, if the provider uses CHF and the management fee is 100 CHF, a follower using USD will be charged 140.38 USD if the USD/CHF Ask rate is 0.71234.

Assuming that the management fee cycle is set to 1 week, but the subscription is only activated for one day and then suspended, how will it be charged?

Regardless of the activation period, even if it’s only for one day, the full weekly or monthly management fee will be charged.

Can the providers add management fees to offers with active followers? How does it affect the followers?

Providers cannot add management fees to offers with active followers. Any modifications to the performance fee rate, trading interval, or management fee rate can only be made when the number of active followers is zero.

Once you become a provider or follower, are there any system restrictions on deposits and withdrawals?

Providers have no restrictions on deposits and withdrawals. Followers, however, need to end the transaction cycle and clear the performance fee before withdrawing their funds.

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Trading

What are the trading hours?

Trading hours vary depending on the product. To find the specific trading hours for a product, right-click the product in your trading platform and select “Specification.”

How do I report a trading problem?

To report a trading issue, please email trading@vtmarkets.com with your trading account details and MT4/MT5 order screenshots (or videos). VTMarkets will review the issue and get back to you within 1-3 working days.

What is Ask price and Bid price?

In international finance, the ask price is the price at which an investor is willing to buy a financial product, usually higher than the bid price to prevent arbitrage and reflect holding costs. The bid price is the price at which an investor is willing to sell a financial product.

What does the side (buy/sell) of orders mean?

– **Buy side (Long position):** Held when expecting the price to rise, opened at the ask price, and closed at the bid price. Profit is made when the ask price is higher than the opening price.
– **Sell side (Short position):** Held when expecting the price to drop, opened at the bid price, and closed at the ask price. Profit is made when the bid price is lower than the opening price.

Can I go long and short on the same market, at the same time? And can I hedge?

Yes, holding both long and short positions within one trading account (known as a “lock position”) is permissible at VT Markets. The “Multiple Close By” or “Close by” features in MT4 can be used to hedge/close the lock position. However, hedging between two or more accounts is not allowed.

Is there a cap on an open position volume?

VT Markets does not limit the volume of open positions. However, each trading account can have a maximum of 1,000 orders, including holding positions and pending orders. To check the minimal and maximal volumes allowed per order for a specific product, right-click the product and select “Specification” in your MT4/MT5 trading software.

Why did my account balance become negative? How do I fix it?

Trading with leverage can lead to losing more than your initial investment, resulting in a negative account balance. To request a negative balance write-off:

1. Log in to the Client Portal.
2. Choose “Accounts.”
3. Select “Setting” at the far right of your MT4/5 account and click “Reset balance.”

Important note:

Any remaining credit bonus will be removed upon reset.
All positions on the account must be fully closed.
PAMM/MAM accounts are not eligible for this feature.

What is the difference between equity and balance?

– **Balance:** The total amount of money in your account excluding any open trades.
– **Equity:** The total account balance including market profit and loss (floating) and any credit/bonus. Equity might be positive even if the balance is negative due to the inclusion of credit bonuses.

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MetaTrader 4 / MetaTrader 5

What does an ‘off-quote’ message mean?

The ‘Off-quote’ message in the MT4/MT5 platform indicates that no price is currently available, or the last prices are no longer valid market prices. This error typically occurs due to:

Poor Internet Connection: An unstable or weak internet connection can cause off quotes, leading to error codes when placing an order or after a disconnection.
Market Volatility: During high market volatility, prices can change rapidly. If the price fluctuates significantly between the trade initiation and execution, the original price may no longer be valid.
Failure to Connect with the Broker Server: If the broker rejects an order due to unavailability of the quoted price or deviation beyond the specified limit, an ‘off-quote’ error will occur.

To minimize off-quote errors:

Ensure a stable and high-speed internet connection.
Avoid trading during high volatility or low liquidity periods.
Analyze rejection messages in the log or journal for insights into the error.

Why does MT4/5 show “No connection” when I try to connect to the server?

This issue can be due to a poor internet connection or server problems. To resolve this:

Check if your internet connection is stable and strong.
Rescan the servers by left-clicking the “No connection” message in the bottom right corner of the terminal and selecting “Rescan servers.”
Re-login to your account from the terminal’s main menu.

If the issue persists, contact VTMarkets via Live Chat or email at info@vtmarkets.com for further assistance.

Why do I see the “invalid account” error message?

The “invalid account” or “authorization failed” error message typically indicates incorrect login credentials or server information. Double-check your login details and try again.

For demo accounts, the error might indicate that the demo account has expired. In this case, create a new demo account.

Why am I not able to trade certain products on MetaTrader?

This issue might arise due to several scenarios:

Ensure you are logged into your trading account. If it shows “invalid account,” you might have used incorrect credentials. If the “New Order” option is grayed out, you might be logged in with a read-only password or not logged in successfully.
Confirm whether the selected trading product has a suffix. Currency pairs without suffixes are used for reference and cannot be traded.
Right-click the product and select “Specification” to check its trading hours.
Verify if the current trading volume is too high or if you have sufficient funds to cover the margin requirement.

If you have checked all scenarios and are still unable to trade, contact VTMarkets’ customer support team with your account information for assistance.

How do I add/hide products in MetaTrader 4/5?

To add or hide products:

– **PC:** Right-click in the “Market Watch” view and select “Show All” to view all symbols. Click “Symbols” to add/hide symbols individually.
– **Mobile:** Open the app and press the “+” icon in the upper right-hand corner to add a symbol. To remove a symbol:
– **Android:** Press the “pencil” icon in the upper right-hand corner > select the product > press the “trash can” icon.
– **iOS:** Press the “pencil” icon in the upper right-hand corner > select the product > press the “trash can” icon.

What does “Trade Context is Busy” actually mean?

The “Trade Context is Busy” message in MetaTrader 4 indicates that the system is processing two orders simultaneously. To resolve this issue, close and restart your MT4 trading platform.

Why is the MT4 system time different from my device time?

The system time in MetaTrader is set to the platform server’s time zone (GMT+2/+3). MetaQuotes Software Corp. does not provide applications to change the time to match local time zones. Using third-party applications may result in sync errors. Optimize synchronization by improving network connectivity.

Why is my MT4 chart stuck on ‘waiting for update’?

Ensure you are connected successfully by checking the signal symbol in the lower left of MT4. If logged in, right-click the ‘market watch’ panel and click ‘show all’ to display all products. Close the chart and re-open a new chart from the market watch panel.

Why are the symbols on my MT4/5 greyed out and unable to be traded?

Greyed-out forex pairs without suffixes are used as reference rates and cannot be traded. Right-click the ‘market watch’ panel and click ‘show all’ to display all products. Choose symbols with suffixes for forex pairs, gold, silver, and oil. Note that some products have specific trading hours, which can be checked by right-clicking the symbol and selecting “Specification.”

Why is the “new order” on my MT4/5 greyed out and cannot be clicked?

Ensure you have logged in with the Master Password and not the Investor Password. The Investor Password provides read-only access. Check the login credentials email for the correct passwords.

Does my chart show the bid price or the ask price?

By default, the VT Markets MetaTrader 4 platform displays the bid price. To display the ask price:

– **MT4:** Right-click the chart, select “properties,” go to the “Common” tab, and check the “show ask line” box.
– **VT App:** Go to the “trade pages,” choose the symbol, open the chart, and click the “rectangle” button in the upper right to show the “ask line.”

Can I log in to one trading account on different devices simultaneously? Will the trading operations be synchronized on all the devices? Is there any data that cannot be synchronized?

Yes, VT Markets supports logging into the same trading account on different devices simultaneously. All trading operations will be synchronized across devices, but trading journals will be recorded separately on each device.

Can I trade via a web browser?

Yes, you can trade using a web browser. Visit the following link for a fast and secure login to your trading account.

Do you have Expert Advisors (EA) or support signals?

VT Markets does not provide EA programs or trading signals but is compatible with self-prepared EAs and trading signals.

What should I enter as the “broker” on the Android version of MT4/5?

On the Android version of MetaTrader 4 or 5, enter “VTmarkets” as the broker and choose the server of your MT4/5. This information can be found in the login credentials email or on the MT4/5 list on the live account tab at the Client Portal.

How can I download the MT4/MT5 app to my mobile device?

To download the MT4/MT5 app, visit the website, navigate to the “Platforms” section under the “Trading” tab, and follow the download instructions for your device. Download the VT Markets App for a seamless trading experience.

Why is MetaTrader showing random symbols?

MetaTrader 4 Client Terminal does not support Unicode. To specify the language for non-Unicode applications:

1. Open Control Panel, click “Clock, Language, and Region,” then “Region and Language.”
2. Go to the “Administrative” tab.
3. Set the language for non-Unicode programs.
4. Click OK and restart your PC.

When you log back in, the new language is applied for non-Unicode programs.

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Rollover

What does rollover mean?

In financial markets, futures contracts require physical or cash deliveries on their expiration dates. In the derivative markets, however, CFDs extend contracts to the next cycle through a process called “rollover.”

Price differences exist between futures contracts of the same underlying asset but with different cycles, though their trends are consistent. During rollover days, investors can hold their futures contract positions and either collect or pay the price differences between the new and original contracts based on their holding volumes.

The futures products available on VT Markets include VIX, USDX, UKOUSDft, CL-OIL, CHINA50ft, GER40ft, DJ30ft, UK100ft, HK50ft, NAS100ft, SP500ft, FEI (EURIBOR Futures), FGBL (Euro – Bund Futures), FGBM (Euro – BOBL Futures), FGBS (Euro – Schatz Futures), FGBX (Euro – BUXL Futures), FLG (UK Long Gilt Futures), and TY (US 10 YR T-Note Futures Decimalised).

How does oil CFD futures contracts rollover work?

When trading crude oil CFD futures contracts on the MT4 platform, if you hold a position beyond the monthly expiration date, a CFD rollover will occur.

To avoid CFD rollovers, close any open CFD positions before the expiration date. If you hold positions on the expiration date, they will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.

How do I find the information on rollover?

To find rollover information, visit the VT Markets official website, navigate to “Trading” > “Notification.”
When a futures product’s rollover date is approaching, you can view the current month’s rollover notice. If you do not want your futures product order to be adjusted for the rollover fee, close the position before the rollover.

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Slippage

What is slippage? How does slippage work?

Slippage occurs when the final execution price of a trade differs from the expected execution price. This can happen when placing an order and when it is executed, particularly during rapid market movements due to execution delays.
In forex trading, there can be a slight deviation between the actual transaction price and the set price (the price at which the order is closed). This phenomenon, known as “slippage,” is common and an integral part of trading. Slippage can have either a positive or negative impact on the trade.

Slippage typically occurs due to market volatility and execution speed, especially during major news announcements or the release of significant economic data. High volatility can lead to low liquidity, causing orders to be executed at a price different from the requested one. Liquidity providers may fulfill the order at the next best price closest to the execution price.

Factors contributing to slippage include:

High market volatility with low liquidity, where liquidity providers use the next best price to fulfill orders.
Millisecond price changes due to execution speed, even if the electronic communication network (ECN) completes the transaction at the desired price.
VT Markets prioritizes investor protection during market volatility. The advanced trade management system is designed to minimize the risk of negative slippage and ensure execution at the best available price.

If you have concerns regarding slippage, please email the following details to trading@vtmarkets.com:

Trading Account Number
Position ID (Order Number)
Time
Screenshot
Detailed Description

Forex slippage examples

Consider the price of AUD/USD at 0.9010. After analyzing the market, you speculate it is on an upward trend and place a trade at 0.9050, expecting to execute at that price.

If the market follows the trend but quickly moves to 0.9060, your expected price of 0.9050 is unavailable. You might be offered the next best price, say 0.9045, resulting in positive slippage:

0.9050 – 0.9045 = +5 pips.

Conversely, if your trade executes at 0.9055, you experience negative slippage:
0.9050 – 0.9055 = -5 pips.

Slippage can occur in all types of orders, including Stop Loss, Take Profit, Buy/Sell Stops, and Buy/Sell Limit Orders. As VT Markets uses market execution, they cannot guarantee such orders will be filled at the requested price.

What is positive slippage and negative slippage?

Negative slippage occurs when the executed price moves against the position’s direction, increasing the client’s loss. Positive slippage occurs when the executed price follows the position’s direction, increasing the client’s profit or reducing the loss.

Why was my order executed at a less favorable price?

If the market does not have your expected price or offers a better price, the final execution price may be less favorable. Market prices are not always successive and can jump, especially during high volatility or low liquidity periods, leading to less favorable execution prices.

For example, if you set a sell position at 2, but the market jumps from 1 to 3 without touching 2, your order might be filled at a less favorable price because 2 never existed in the market at that moment.

Why was my order closed beyond the preset SL price?

If the market does not have the preset price, the final execution price can differ, depending on the current available price in the market.

Why was my order closed before the preset TP price?

If the market does not have the preset price, the final execution price can differ. When a position is closed by T/P but the execution price is better than the preset price, it is called positive slippage.

Why was my Sell position closed before it reached Take Profit or Stop Loss on the chart?

Sell positions are closed (Market Close/Stop Loss/Take Profit) by the “Ask Price.” However, the MT4/5 and VT App charts are drawn by the “Bid Price.” The highest and lowest market prices are the Bid prices, and the default price line on the chart is the Bid Price line.

The Ask Price is obtained from the Bid Price plus the instant spread, meaning the Ask Price is necessarily higher than the Bid Price simultaneously. Refer to the relevant article to learn how to show the Ask line.

What factors can cause slippage?

The main factors causing slippage are execution delay and market illiquidity. Slippage happens when the price you aim for is not the final execution price due to:

1. Market Volatility: Prices can fluctuate significantly, and the expected price might be skipped.
2. Low Liquidity: Few buyers or sellers can lead to fewer available prices.
3. Order Size: High trading volumes/lots can cause positions to be executed at different market depths.
4. News Events and Economic Releases: Sudden news can cause fast price movements, making it difficult to trade at the intended price.

Would my preset price be the same as my final execution price?

The final execution price may not be exactly the same as the preset price due to market fluctuations, leading to slippage.

What is VT Markets’ policy regarding slippage?

If slippage causes your account balance to become negative, VT Markets provides a Negative Balance resetting service for general clients, subject to terms and conditions. In some circumstances, you may not be eligible for a Negative Balance reset. Contact VTMarkets if you encounter this situation.

If you have additional concerns regarding slippage, please email the following details to trading@vtmarkets.com:

Trading Account Number
Position ID (Order Number)
Time
Screenshot
Detailed Description

Why was my stop loss / take profit not filled exactly at my requested price?

If the market does not have your expected price or offers a better price, the final execution price may be less favorable. Market prices are not always successive.

Why has my order not closed even though the market prices have moved to my requested take profit level?

If the order is in the Sell direction, this situation can occur because the Ask price has not reached the T/P set price. The Ask price is the Bid price plus the spread, and the MT4/MT5/VT APP price chart displays the Bid price. Even if the chart price seems to reach the T/P set price, the Ask price might not have actually reached it.

Can I avoid slippage completely?

It is impossible to completely eliminate slippage unless you stop trading, which is not ideal. However, you can reduce slippage by avoiding trading during high volatility periods, such as major news events or economic reports.

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Swap

Why do I get charged a higher swap rate on Wednesdays and Fridays?

The higher swap rates on Wednesdays and Fridays are due to the postponed new value date of underlying futures contracts, which accounts for weekends when the international financial markets are closed.

Typically, foreign exchange transactions are settled on a T+2 basis, meaning the settlement date is two days from when the position is held past the end of the day (EOD). For example, if you open positions on Monday and hold them past that day, they will “roll over” to Tuesday and be settled from Wednesday to Thursday. Similarly, positions held past Wednesday will roll over to Thursday and be settled from Friday to Saturday.

However, since markets close on weekends, the actual settlement for positions held past Wednesday will account for three days, with the new value date being Monday instead of the weekend. Additionally, precious metals, considered safe-haven assets, follow the same three-day swap calculation if held past Wednesday.

Products like oil, indices, commodities, and shares are settled on a T+0 basis. If you hold these products over Friday, the swap will also be calculated for three days.

What does “PNL-Weekend Swap” mean?

The swap fees for all products are settled daily at 00:00. During weekdays, the swap fee is calculated and shown in the Swap column at 00:00. For weekends, although the swap fees are settled at 00:00, the charges are executed between 00:30 and 02:30 the next day, resulting in a new adjustment record labeled “PNL-Weekend Swap” in the comment column.
Note: If you hold positions over Saturday and close them between 00:00 and 00:30 on Sunday, you will still be charged swap fees during the following two hours, as the fees are settled at 00:00 on Sunday. The same applies to positions held past Sunday and closed before 00:30 on Monday.

How do I check the most up-to-date Forex swap rates?

For the latest swap rates, please refer to the Market Watch window in VTMarkets’ MetaTrader 4 (MT4) software on PC. Follow these steps:

Locate your product in the “Market Watch” window.
Right-click the product and select “Specification.”
View the swap rates for both long and short positions.

To check the latest swap rates on MT4 using an Android mobile device:

Go to the “Quote” page.
Click on the product and select “Symbol properties.”
View the swap rates for both long and short positions.

To check the latest swap rates on MT4 using an iOS mobile device:

Go to the “Quote” page.
Click on the product and select “Details.”
View the swap rates for both long and short positions.

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Stop Out

What is stop out?

Stop-out occurs when the margin level in your trading account reaches or falls below the predefined stop-out level, leading to the mandatory closure of trades. At VT Markets, the stop-out level is set at 50% or 20%, depending on the account type. This threshold is standard across most brokers in the industry.

Can I adjust the Stop-out level?

No, you cannot adjust the stop-out level at VT Markets. It is fixed at 50% or 20%, depending on your account type. This predefined margin level acts as a risk management measure. If your account’s equity falls below 50% or 20% of the required margin, the broker will automatically close open positions to help mitigate further losses.

What if the EA or CopyTrade trading strategies cause my account to be stopped out?

Clients are advised to adjust or stop using EA or CopyTrade strategies if these approaches lead to a stop-out. While these automated strategies can help you achieve your investment goals, it is important to be aware of the potential trading risks associated with their use.

Can you reimburse the stop-out amount?

VT Markets offers a service to reset the negative balance, which may result from a stop-out, for retail clients as per the terms and conditions. Under certain circumstances, you may not be eligible for a Negative Balance reset. If you encounter this situation, please contact VTMarkets for assistance.

What is the Stop Out Level and how is it calculated?

The stop-out level is the margin level at which positions are forcibly closed, starting with the one incurring the highest loss. The margin level is calculated as follows:

Margin Level = (Equity / Used Margin) * 100%

Will leverage affect my stop out?

Yes, leverage affects the used margin of your positions, which in turn influences the margin level in your account. Therefore, leverage is directly related to the stop-out process.

What is the stop-out ratio of the platform?

VT Markets maintains a stop-out level of 50% or 20%, consistent with the standard threshold observed across most brokers in the industry.
VT Markets will alert you by highlighting the status bars of the funds in red on the MT4 or MT5 platforms when the margin level drops to or below 80% for ECN accounts and 50% for STP accounts. If your margin level falls to or below 50% or 20%, the system will automatically start closing positions from the highest deficit until the margin level returns above 50% or 20%.

How to prevent stop out?

To prevent being stopped out, consider these steps:

Set Stop-Loss: Use stop-loss orders to limit potential losses.
Control Trading Volumes: Trade with volumes that correspond to your fund to manage risk effectively.
Monitor Margin Levels: Regularly check your account’s margin levels and maintain the margin level above 50%.

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Calculation

How is the margin requirement calculated?

Margin requirements are calculated using one of four formulas, depending on the margin type specified in the product’s specifications:

A. Floating Leverage

Forex: Margin Requirement = (Contract Size x Lots x Margin Percentage) / Account Leverage
CFD-Leverage: Margin Requirement = (Open Price x Contract Size x Lots x Margin Percentage) / Account Leverage

B. Fixed Leverage

3. CFD: Margin Requirement = Open Price x Contract Size x Lots x Margin Percentage

4. CFD Margin Initial: Margin Requirement = Margin Initial x Lots x Margin Percentage

What is the formula for calculating the pip value?

Pip Value = Contract Size x 10^-Digit x 10

How is a long or short position’s profit/loss calculated?

**Long position (Buy order)**:

Profit/Loss = (Closing Price – Opening Price) x Lots x Contract Size

Short position (Sell order):

Profit/Loss = (Opening Price – Closing Price) x Lots x Contract Size

What is the difference between pips and points/pipettes?

A point represents the smallest price movement that can be observed.

1 pip = 10 points

What is the difference between balance and equity in MT4? How are they calculated?

**Balance** is the total amount of funds you can withdraw, excluding any open positions. **Equity** represents the total amount of funds available for trading, including any unrealized gains or losses.

Balance = Deposit + Withdrawal + Closed PnL + Fees

Equity = Balance + Floating PnL + Credit

What are swap or overnight fees, and how are they calculated?

Swap (or overnight) fees are charges incurred for holding CFD positions overnight. These fees account for the cost of maintaining leveraged positions.

The calculation formulas for each swap type are:

In Points: Swap Fee = Swap x Contract Size x 10^-Digit x Lot x Holding Days

In Currency: Swap Fee = Swap x Lot x Holding Days

In Percentage: Swap Fee = (Swap / 100 / 360) x EOD Price x Contract Size x Lot x Holding Days

(EOD Price = Average of the opening and closing prices from the previous day)

What is the formula for calculating the profit/loss of a CFD position?

Profit/Loss = (Close Price – Open Price) x Contract Size x Lots

For sell positions, the position is in profit when the result is negative. Any additional costs or fees, such as commissions or swap fees, will affect your overall profit or loss.

What are the fees and commissions for trading with VT Markets?

Possible fees when trading include:

Swap fees/admin fees (for certain account types)

Rollover fees (for holding a position after its Rollover)

Tax (for Shares products)

Performance and agent fees from Copy Trading

How are spreads calculated?

Spreads are calculated as the difference between the current Ask price and the Bid price.

Spreads = Ask Price – Bid Price

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Margin Call

When do margin calls and stop-outs occur?

A margin call is triggered when your margin level drops below 80% for ECN accounts or 50% for STP accounts. A stop-out occurs when your margin level falls below 50% for ECN accounts or 20% for STP accounts.

What is the margin call level, and how is it calculated?

The margin call level is set at 80% for ECN accounts and 50% for STP accounts. It is calculated using the formula:
Margin Call Level = (Equity / Used Margin) x 100%

What is a margin call?

A margin call is a warning that your margin level is approaching the stop-out level. It advises you to ensure sufficient funds in your account to maintain the required margin level.

What happens if I have no free margin left in my account?

When your account has no free margin, you will not be able to open any new positions.

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Take Profit and Stop Loss

Why is the take profit price not on the chart?

For a Sell position, the Ask price might reach the take profit price, but it will not be displayed on the chart since the chart shows only Bid prices.

What is a stop loss order?

A stop loss is a risk management tool that limits potential losses on an open position. By setting a stop loss, the position will automatically close when the price reaches the set level, thereby preventing further losses.

Why did my take profit order not activate?

For a Sell position, the take profit order might not activate if the Ask price has not yet reached the take profit set price. The Ask price is the Bid price added to the spread, and MT4/MT5/VT App price charts only show Bid prices. In this scenario, even if the chart price nominally reflects the target price, the Ask price might not have in reality reached the take profit target, and therefore the order will not be executed.

Why is the stop loss price not on the chart?

For a Sell position, the Ask price might reach the stop loss price, but it will not be shown on the chart since the chart displays only Bid prices.

Why did my stop loss order not activate?

If the order is a Sell position, this can occur because the Ask price has not yet reached the stop loss price. The Ask price is the Bid price added to the spread, and MT4/MT5/VT App price charts only show Bid prices. In this scenario, even if the chart price nominally reflects the target price, the Ask price might not have in reality reached the stop loss target, and therefore the order will not be executed.