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January 23, 2016
My XM card is lost/stolen. Where do I need to contact to block the card?
In this case, you need to call the number below and explain the situation. +96 117 44962 The number will be reached to "24-hour Card Cancellation Center" of "CSC24seven.eu Limited" which is the card issuer. You can also deactivate t...
January 23, 2016
I have lost the PIN code for XM card. How can I reset it?
You can not change the PIN code for XM cards. You can not reset it by yourself either. In this case, you need to contact your XM account manager and he/she will reissue the PIN code for you. Reissuing process will cost 50 units(USD...
January 23, 2016
Where can I check my PIN code for XM card?
The PIN code for the XM card is written in the document which arrives with XM card. You need to remove the black part on the back side of the document which your address is written. Make sure that you keep it safely and not to lose...
January 23, 2016
My XM card's balance is minus 10. Why is the negative balance?
XM has set the initial balance to be minus 10 units. *1 unit equals to '1 currency'. It could be EUR, USD or GBP. This is for covering withdrawal fees which you need to cover. By deducting 10 units, XM is avoiding XM Cards to have a...
January 23, 2016
How long does it take to receive XM's debit card?
XM card will be dispatched after 3 - 5 days from your application. So if you are residing in Europe, it may take a few weeks or more for it to arrive at your place. If you are residing outside of Europe, it will take a month or mor...
January 11, 2016
How much is Cost/Fee for Card Deposit/Withdrawal for FBS MT4 and MT5 accounts?
Deposit to FBS with Credit/Debit Cards Withdrawal from FBS with Credit/Debit Cards Log in to FBS's Client Portal for Fund Management Deposit to FBS with Credit/Debit Cards FBS does not charge for Credit/debit card deposits. ...
November 27, 2015
What are the rules/conditions of deposit/withdrawal for FXPro accounts?
Funding your FxPro account is a straightforward process, designed to allow traders to start their trading activities with minimal hassle. Here's a detailed guide on how to do it and some frequently asked questions about deposits and ...
November 27, 2015
What are the fees and conditions for deposit and withdrawal of funds from an FXPro account?
The trading experience at FxPro has reached new levels of ease and convenience with the introduction of the FxPro Wallet, a revolutionary money and risk management tool. Designed to make the process of funding and withdrawing funds a sea...
November 27, 2015
Why my card deposit to FXPro wallet/account was declined? What could be the reason?
A Guide for FXPro Users Making a payment or funding an account should be smooth and hassle-free. But occasionally, your credit or debit card gets declined, leading to moments of confusion and frustration. If you're an FXPro user, it's...
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