For demo accounts, you will receive your log-in credentials and download information a few moments after the registration has been completed. For live trading accounts, you will receive your login credentials after your application ha...

To change your MT4 password, please log into your MT4 Platform, click on “Tools”, then “Options”, Click on “Change” next to the password Tab. Please enter your current password and enter a new one, then click OK. You can also reque...

If you are receiving this message when you try to log in your demo account, please firstly check when it was the last time the account was opened, as Demo accounts have a 90 day expiry period. You can open Demo accounts at anytime and...

'No connection' appears when you’re not able to establish a connection with the trading server. To resolve this problem, you may follow the below steps. 1. Check the internet connection on your side Sometime the error message appear...

In FBS's Personal Area, you can do anything regarding deposit/withdrawal, internal transfer, account opening and etc. So you may want to make sure that no one else is able to access your Personal Area at any time. To logout from th...

If you have forgotten the password, you will need to recover it at the login page of Personal Area. If you are able to login to the Personal Area and want to update/change the password, you can do that in the Personal Area. To chan...

The PIN code is the code you will see in the screen when you have first time registered with FBS and it is shown only once. For security reasons, FBS does not send any password or PIN code via email or phone, so you have had to save t...

"Read-only password" is also referred as "Investor password". This password is provided to someone who does not trade or is not allowed to trade. If you login to your account with "Read-only password", you can see trading histories...

With XM Zero account, you can trade currency pairs with " . " at the end. For example, "EURUSD." or "USDJPY.". Your platform maybe showing symbols which are available for trading with other account types. In this case, you can f...

To change the password of cTrader account, go to "cTrader" and select "Sign in" and go to "Change Password" section. By filing all the required section, you can update the password. If you have lost the password, you need to ch...