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Recent FAQs
February 8, 2016
What trading platforms are available for XM Zero account?
XM offers 2 trading platforms which are MT4 and MT5. Both MT4 and MT5 are usable by several devices. Windows Desktop MAC PC Android iPhone/iPad Web Trader You can use the same platforms for all types of accounts....
February 6, 2016
Are execution conditions different depending on XM's account types?
There are no differences in execution quality or conditions in each XM account types. XM provides same trading environment and execution types for Micro, Standard and XM Zero account. XM mainly processes orders with 'Market Executi...
February 5, 2016
Could I get into debt if I trade Forex & CFD trading with XM?
We can not assure that you will not make a debt by investing, but XM will assure that you will not lose money more than you deposit. If the account balance goes minus/negative, XM will cover the exceed losses and reset the balance to ...
February 5, 2016
How does NBP work on XM MT4/MT5? Who covers the losses?
NBP is Negative Balance Protection which triggers when you have minus/negative balance in your account. All the minus/negative amount will be covered by XM, and reset the balance to zero. This is also called "Zero Cut" system and y...
February 5, 2016
Do I need to refund or pay back the bonus amount I received to XM?
No, you do not need to refund any bonuses received by XM. All the bonuses are provided to help traders open larger positions. If you have lost the bonus, you may find another one since XM offers variety of bonuses. *You can not wi...
February 5, 2016
Does requote happen on XM MT4/MT5 trading accounts?
No, XM has no re-quote on trades. XM adopts "Market Execution" type of trading environment, where sending orders to market directly. XM is also finely credited as a broker which has deep liquidity and slippage merely happens. *S...
February 5, 2016
Why there is a small break when I cannot trade on XM MT4/MT5 platforms?
With XM, you can trade from Monday 00:05 to Friday 23:50 in GMT+2(GMT+3 for summer time)*. There is this 15 minutes of blank where you don't receive the price feeds before and after weekends. This is to avoid risks of slippage and ...
February 5, 2016
Can I trade Forex and CFDs for 24/7 on XM MT4/MT5 accounts?
No, not 24/7 since there are market hours when you can trade Forex and CFDs. For Forex currency pairs You can trade from Monday 00:05 to Friday 23:50 in GMT+2(GMT+3 for summer time). You can not trade on the weekends. For CFDs Mar...
February 5, 2016
How to change the '20% Stop Out' on XM MT4/MT5 accounts?
Unfortunately, you can not take off that system from a XM account. Stop out level exists to manage risks and avoid further losses in accounts. XM also offers NBP(Zero cut) system, and NBP is not applicable without stop out level. *NB...
February 5, 2016
Will 'Margin Call' by XM delivered via email or phone?
You do not receive the margin call message via email, but in the Mailbox in MT4/MT5 platforms. Margin call occurs when the margin level goes below 50% in XM account. You do not actually receive any notifications by this, but yo...
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