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March 19, 2016
How to change the email address registered with FBS?
To change the registered email address with FBS under your name, you need to send a request to change the email address to FBS from the originally registered email address. Please note that you cannot request it from the new email add...
March 18, 2016
When can I trade on MT4/MT5? When is the market hours?
With FBS MT4, you can trade from 00:00 on Monday to 23:00 on Friday in GMT+2(GMT+3 in DST, summer time) Please note that trading hours for some CFDs and Precious Metals are different from Forex markets. For further information plea...
March 18, 2016
Who cannot open MT4 or MT5 accounts? Any conditions?
To open a live/real account with FBS, you need to be: over 18 years old not US citizens Accounts opened in other name Sometimes, some people try to open an account in different name by using his/her family or friends name. ...
March 18, 2016
My order didn't close at the stop loss level on MT4/MT5. Why is this?
For several reasons, it often happens that an order is executed at the different price from the one you are looking at or the price you have previously set in MT4. Please note that if your broker is a Market Maker or applies Dealer Pl...
March 18, 2016
How to show all instruments/symbols in Market watch of MT4/MT5?
When you first time log in to FBS MT4, sometimes it shows only a few financial instruments in the Market Watch as below. In this case, please right-click in the “Market Watch” window and choose “Show All” option in the opened menu...
March 18, 2016
Order execution is slow on MT4/MT5. How can I improve the speed?
There are various reasons that affect the quality of order executions. To improve the connection and make the execution speed better, there are some solutions. *In this case, slow connection means, taking time about 2 - 3 or more sec...
March 18, 2016
How long can I open positions on MT4/MT5? Any time limits?
FBS has got no restrictions on the trading method, and you can have a position opened as log as you want. You just need to make sure that you have got enough margin to support all your open positions, as swaps charges and spread condi...
March 18, 2016
How to change the language setting on MT4/MT5 platforms?
The language settings for MT4 is common for every broker. To change the language in MT4: 1. Go to 'View' ⇒ 'Languages' and select preferred language 2. Click "Restart" MT4 is going to restart itself and adopt the new language. *...
March 18, 2016
How to see/download transaction history of MT4/MT5 accounts?
You can check the FBS MT4 transaction history from either MT4 or FBS's Personal Area. Login to FBS's Personal Area Transaction History from MT4 platform You can retrieve all past transaction history from MT4, if you are able to logi...
March 18, 2016
I get 'No connection' error on MT4 and MT5. How can I solve the problem?
"No connection" error can be found at the right bottom corner of MT4 screen, when you have not logged into your account correctly. There are some solutions that may help you in this situation. 1. Re-scan the Server Please click at t...
FAQs Categories
- AlphaTrader
- Bonus & Promotions
- Broker Model
- cTrader
- Currenex
- Deposits & Withdrawals
- Deriv DTrader
- General Questions
- Insurance/Compensation
- Liquidity Provider
- MetaTrader4
- MetaTrader5
- Mobile App
- NetTradeX
- Regulatory Authority
- Server Connection
- Server Time
- Support
- Trading Accounts/Conditions
- Trading Hours
- Trading Instruments
- Trading Tools