MT4 Questions and Answers

Are FxPro platforms Mac-friendly?

Absolutely! FxPro MT4 and MT5 platforms seamlessly integrate with Mac and are available for download from the Download Centre. Moreover, the web-based FxPro cTrader platform also supports Mac usage.

Is algorithmic trading permitted on FXPro’s platforms?

Certainly! The FxPro MT4 and MT5 platforms fully support Expert Advisors for automated trading, and the FxPro cTrader platform is equipped for cTrader Automate. For any inquiries regarding Expert Advisors and cTrader Automate, don’t hesitate to reach out to FXPro’s Customer Support at easupport@fxpro.com.

What are the steps to access MT4?

To log into MT4, navigate to the menu in the top left corner. Click ‘File’, then ‘Login to trade account’. A dialog box will prompt you for your login credentials, password, and designated server. These details are provided via email upon account creation. If you’ve forgotten your MT4 live account password, you can reset it through FxPro Direct.

How can I initiate a new order in MT4?

Initiating a new order in MT4 is straightforward:

1. Click the ‘New Order’ button on the toolbar.
2. Choose ‘New Order’ from the ‘Tools’ menu.
3. Press F9.
4. Right-click an instrument in ‘Market Watch’ and select ‘New Order’.
5. Double-click an instrument in ‘Market Watch’.
6. Enable one-click trading.

Any of these actions will open the ‘Order’ window, where you can modify position parameters, change the instrument, set trade size (lot), and apply stop-loss and take-profit limits. To open a short position, click ‘Sell’ at the current bid price, or ‘Buy’ for a long position at the ask price.

How do I manually close a position in MT4?

To close a position manually, find the order in the MT4 ‘Terminal’ window at your screen’s bottom. Right-click the order and select ‘Close Order’, or double-click to access the ‘Order’ window and close it there. You can also use the ‘X’ symbol in your MT4 terminal’s bottom right corner.

If one-click trading is activated, these steps will immediately close the trade without a confirmation window.

Positions will also close automatically if they hit pre-set stop-loss or take-profit levels.

How do I set a pending order in MT4?

To set a pending order:

1. Open the main ‘Order’ window.
2. Change ‘Type’ from ‘Instant Execution’ to ‘Pending Order’.
3. A menu appears, allowing you to specify the type of pending order (Buy Limit, Sell Limit, Buy Stop, Sell Stop), set a price limit, and define an expiry date and time.

How can I alter or cancel a pending order in MT4?

Locate the order in the MT4 ‘Terminal’ window. Pending orders are below your account details. Right-click the order and choose ‘Modify or Delete Order’, or double-click to open the ‘Order’ window. Here, you can adjust the trigger price, reset the expiry date, modify stop-loss and take-profit levels, or delete the order.

Why can’t I modify my SL/TP levels?

If the ‘Modify’ button is inactive, it may be because SL/TP levels are too close to the current price or incorrectly set relative to the current price. For sell orders (short positions), stop-losses should be above and take-profits below the current market price.

Details about minimum stop levels for each platform are available here: https://www.fxpro.com/trading/forex.

How do I add custom indicators or EAs to MT4/MT5?

To add custom EAs or indicators:

1. Open MT4, go to File>Open Data Folder.
2. Select MQL4/5>’Experts’ or ‘Indicators’.
3. Paste your MQL4/EX4 or MQL5/EX5 file here.
4. Reopen the platform to find your custom EA/Indicator in the Navigator window. Drag and drop it onto your desired chart.

Where do I find my newly created EA in MT4?

All EAs appear in MT4’s ‘Navigator’ window. Click ‘Expert Advisors’, then the ‘+’ icon to view and select from the available EAs. Drag your chosen EA onto your desired chart.

How can I backtest my EA?

In MT4, navigate to ‘View’ > ‘Strategy Tester’. Select ‘Expert Advisor’ and configure your backtest parameters. For comprehensive instructions, refer to the MT4 backtesting guide. Live trading conditions can also be tested on your demo account.

How do I ensure my EA is functioning correctly?

Ensure EAs are enabled (‘AutoTrading’ button green). Confirm live trading is allowed by right-clicking the chart, selecting ‘Expert Advisors’ > ‘Properties’, and checking ‘Allow live trading’. Active EAs display a smiley face in the chart’s top right corner. Check the ‘Experts’ and ‘Journal’ tabs for errors.

Why does my chart show a cross/sad face?

This indicates EAs are disabled. Click the ‘AutoTrading’ button or go to ‘Tools’ > ‘Options’, select ‘Expert Advisors’, and tick ‘Enable Expert Advisors’. Ensure the specific EA permits live trading by selecting ‘Allow Live Trading’ in its ‘Common’ tab.

How do I remove an EA from MT4/MT5?

Right-click the chart, choose ‘Expert Advisors’, and then ‘Remove’.

Can multiple EAs run simultaneously on MT4?

Yes, but only one EA per chart. To run two EAs on the same instrument, open two charts for that instrument and load an EA on each.

Where is my balance and trade history displayed on MT4 & MT5?

For both MT4 & MT5, navigate to the ‘Terminal’ window at the screen’s lower section. Here you’ll find tabs for:

• Trade: Showcases your balance, equity, margin, free margin, margin level, along with open positions and pending orders.
• Account History: Chronicles all your placed orders, detailing elements like date, time, type, size, instrument, entry and exit prices, stop-loss and take-profit levels, swap fees, and profits.
• Journal: Chronicles all your platform activities along with timestamps.

How can I generate an MT4 trading statement?

To create a trading history statement in MT4, open the ‘Terminal’ window, click on ‘Account History’, right-click anywhere within this tab, choose ‘Save as Report’, and then select your save location and file format (HTML or EXCEL).

How does the Market Watch window function?

‘Market Watch’ in MT4/MT5 provides real-time bid/ask prices and is your hub for viewing instruments, placing orders, and opening charts. To display all tradable instruments, right-click in the ‘Market Watch’ window and choose ‘Show All’. To add specific instruments manually, select ‘Symbols’, or craft your own custom sets.

What’s the process to change the MT4/MT5 password?

Once logged into the platform, navigate to Tools>Options, hit the ‘Server’ tab, and click ‘Change Password’. Input and confirm your new password. If any issues arise, check the Journal tab in the MT4 Terminal window for potential errors.

How do I set up an MT4/MT5 Investor password?

An Investor password grants ‘read-only’ access, letting you view trading activities without the capability to make trades. After logging in with your master password, head to Tools>Options, select the ‘Server’ tab, and opt for ‘Change Password’. Then, choose ‘Change Investor (read only) password’.

What is the MT4 history center?

MT4’s History Center offers access to past chart data. Navigate to Tools>History Center or press F2. Data availability varies by timeframe due to maximum bar data limits (around 2050 records per timeframe). While short timeframes (e.g., 1M) may show only recent data, you can download additional data from the MetaQuotes server.

How to download trading platforms MT4-MT5?

Post-registration, log into FxPro Direct to find platform links on your ‘Accounts’ page next to each account number. Alternatively, visit the “All Tools” section on the main website and access the “Download Centre”. Choose from desktop terminals, web versions, or mobile applications. Select your OS, click “Download”, and the download will commence. Run the setup file and follow the installation steps. Once installed, log in using the details sent to your email after registering your trading account at FxPro Direct. Now, you’re set to trade with FxPro!

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cTrader Questions and Answers

How do I close a position on cTrader?

In cTrader, navigate to the ‘Trade Watch’ window at the bottom. Here, you can close individual orders by clicking ‘Close’ or shut all open positions by hitting ‘Close All’. Utilize the QuickTrade settings to tweak how trading actions are executed, like enabling or disabling single-click or double-click trading.

How do I access cTrader?

Upon account creation confirmation, you’ll receive your cTrader cTID via email. The cTID grants access to all your FxPro cTrader accounts (demo & live) with a single login. Your default cTID email is the registered email of your profile, but you can personalize the password. Once logged in, easily switch between any FxPro cTrader accounts under your profile.

How do I place a new order in cTrader?

There are multiple ways to initiate a new order in cTrader:

1. Press F9 or click the ‘Create Order’ icon above the watchlist.
2. Click any instrument in the ‘Watchlists’, select the ‘New Order’ icon, or use the Buy and Sell buttons.
3. Buy and Sell buttons are available on any open chart.
4. Without ‘QuickTrade’ settings, a new window lets you create a market order, limit order, or stop order, select the instrument, and set stop-loss and take-profit levels.

To instantly open and close trades directly from charts and watchlists, configure single or double click settings in ‘QuickTrade’.

How to Set a Pending Order?

To set a pending order, navigate to the ‘Create Order’ window. Choose between ‘Limit Order’ or ‘Stop Order’, select your preferred symbol, limit price, volume, and expiry. Don’t forget to define your stop-loss and take-profit levels. Finalize by clicking ‘Sell’ or ‘Buy’. You can also establish pending orders through Market Depth or by right-clicking directly on the chart.

How to alter or remove a Pending Order in cTrader?

If you need to adjust or cancel a pending order, go to the ‘Trade Watch’ window and click the ‘Orders’ tab. Right-click the order you want to change to either modify its parameters or remove it. Selecting ‘Modify’ opens a new window for adjustments, while choosing ‘Cancel’ instantly removes the order from your list.

How to activate Single or Double Click Trading?

For swift trading on cTrader, click the settings icon in the bottom-left corner and navigate to the ‘QuickTrade’ tab. Here, you can enable ‘single-click’ or ‘double-click’ trading. If you prefer to confirm trades manually, set Quick Trade to ‘Disabled’. This section also allows you to set default SL/TP and market range settings for all order types.

What are cTrader Commission Charges?

cTrader offers competitive spreads starting from 0.2 on major pairs. The commission is $3.50 per lot of the base currency traded, applied at both trade entry and exit. Use the cTrader commission calculator to estimate commission for different trades. Standard commission is $35 per $1 million USD traded. For example, trading 1 lot (100k) of EUR/USD incurs a €3.50 commission at trade entry and exit.

How to set Up a cTrader ID (cTID)?

Your cTrader ID (cTID) is automatically created and emailed to you upon account confirmation. The cTID offers unified access to all your FxPro cTrader accounts, plus additional features like custom watchlists, email and price alerts, and workspaces. Remember, the cTID is separate from your FxPro login and is provided by Spotware. Learn more about cTID here.

How to add cBots or Custom Indicators on cTrader?

Download additional indicators/cBots from the cTDN website. Alternatively, click the indicator icon on any cTrader chart and select ‘more indicators’. Downloads will prompt automatic installation to your cTrader platform.

How to ensure proper cBot Operation?

If cBots are active on your cTrader, you’ll see them listed at the chart’s bottom-left corner, along with a ‘Stop’ button if they’re running correctly. In the ‘Automate’ tab, active cBots display under each cBot’s list with a ‘Stop’ button for running instances. Check the ‘Journal’ and ‘cBot Log’ tabs for error reports.

How to test a cBot Before Going Live?

Back-test your cBot in the ‘Automate’ section by selecting ‘Add an Instance’ next to your cBot, then go to the ‘Backtesting’ tab to set parameters. Once satisfied, test your cBot in real conditions on your demo account.

How to run Multiple cBots Simultaneously?

You can operate several cBots at once, even on the same chart. Each will have its own box in the chart’s bottom-left corner.

How to stop a cBot?

To stop a cBot on cTrader, hit the ‘Stop’ button. You can remove instances from the chart in cTrader or from the ‘Instances’ list in the ‘Automate’ tab.

Where can I see Account Balance and Trade History on cTrader?

Find your account balance and trade history in the ‘Trade Watch’ window. The ‘Positions’ tab shows your balance, equity, margin, and unrealized P&L. ‘Orders’ display current pending orders, and ‘History’ tab shows complete order history.

How to generate a cTrader Trading Statement?

To create a trading statement, go to the ‘Trade Watch’ window, open the ‘History’ tab, right-click anywhere in the previous orders list, and select ‘Create Statement’ for an HTML document or ‘Export to Excel’ for an Excel file.

Ho to install the cTrader Desktop Platform?

Download the cTrader desktop platform from FXPro’s website link: https://www.fxpro.com/trading-platforms/ctrader. Refer to Spotware’s help page for system requirements and supported browsers. If installation issues arise, consider disabling firewalls/antivirus temporarily.

How to Completely Remove cTrader from Your PC?

To fully uninstall cTrader and associated files from your PC, follow these steps:

1. Begin by uninstalling cTrader via the control panel.
2. Then, navigate to your Documents folder and delete the cTrader and cAlgo folders.
3. Proceed to ”C:/Users/user/AppData/Roaming/” and remove the Fxpro-cAlgo, FxPro-cTrader, and FxPro-cTraderUsers folders.
4. Finally, go to ”C:/Users/user/AppData/Local/Apps/2.0/” and delete the entire folder.

After cleaning these files, you can reinstall cTrader if needed.

How to download cTrader?

To download cTrader, sign in to FxPro Direct where you’ll find the platform links on your ‘Accounts’ page, next to each account number. You can install desktop platforms, access webtrader, or download mobile apps directly. Alternatively, visit the “All Tools” section on the main website and head to the “Download Centre”. You’ll find various terminals: desktop, web, and mobile. Pick your operating system, click “Download”, and the download will start. Follow the installation instructions, and after installation, use your FxPro Direct account details to log in and start your trading journey with FxPro!

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FxPro Edge Questions and Answers

How to log into FxPro Edge?

Access FxPro Edge by heading over to https://edge.fxpro.co.uk and logging in with your Direct profile credentials. If you have multiple accounts, you can choose which one to use on the subsequent screen. To switch accounts, simply use the dropdown menu in the top right corner.

How to place a New Order on FxPro Edge?

You can place a new order in several ways:

• Click on ‘Create New Order’ after right-clicking on the chart.
• Use the Create Order Buttons.
• Place orders directly from your watchlist if you have 1-click trading enabled.

How to close a Position on FxPro Edge?

To close an open position, locate the order in the Positions/Orders widget. You can close the order by clicking ‘Close Order’ if you have 1-click trading enabled, or by double-clicking the order and closing it from the dialog that appears. Orders will close automatically if they reach set stop-loss or take-profit levels, and all closed positions are recorded in the ‘History’ widget.

How to set a Pending Order on FxPro Edge?

Set a pending order via the main ‘Order’ dialog by selecting ‘Limit’ or ‘Stop’ tabs. Here you can define the limit price and set the expiry date/time. Remember, Buy stops & Sell limits must be above the current market price, while Sell stops and Buy limits should be below. Alternatively, right-click on the chart for instant pending order placement.

How to modify an Existing Order?

If the ‘Modify position’ button is inactive, it might be due to setting your stop-loss or take-profit levels too near the current price, or they may be positioned incorrectly relative to the current price. For sell orders, ensure stop-losses are above and take-profits below the current market price. Minimum stop levels for each platform can be viewed in the symbol’s specifications: https://www.fxpro.com/trading/forex

How to add Custom Indicators or EAs to FxPro Edge?

At present, FxPro Edge does not support custom indicators or EAs. However, FXPro is considering incorporating this feature in future updates.

How can I track my Trading Performance?

Monitor your trading performance by clicking on the top bar or the ‘Account Performance’ icon on the sidebar.

How to download FxPro Edge?

To download FxPro Edge, log into FxPro Direct where platform links are displayed on your ‘Accounts’ page. You can directly install desktop platforms, open webtrader, or install mobile apps. Or, visit the “All Tools” section and navigate to the “Download Centre”. Choose from the available terminals for your operating system, click “Download”, and the download will initiate. Follow the on-screen instructions to install, and after completion, log in with your FxPro Direct account details to start trading.

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FXPro Mobile App Questions and Answers

What’s the FxPro App?

The FxPro App is your mobile gateway to manage FxPro and Metatrader 4/5 accounts, offering a comprehensive account management and trading solution. Trade across six CFD asset classes including Forex, Futures, Indices, Shares, Metals, and Energy. Seamlessly open new accounts, verify your identity, modify passwords, deposit funds using various methods, and initiate withdrawals all within the app. Stay informed on key market movements with integrated market analytics, an economic calendar, and event notifications. For any assistance, FXPro’s award-winning support team is available 24/5 directly through the app.

How many trading accounts can I have in the FxPro App?

In the FxPro App, you’re allowed up to five live trading accounts with diverse settings. They can vary in currency and platform (MT4, MT5, cTrader, or FxPro’s own platform). Just choose your platform, desired leverage, and account currency from options like AUD, CHF, EUR, GBP, JPY, PLN, USD, or ZAR. Plus, you can effortlessly transfer funds between these accounts using your FxPro Wallet. For newcomers, FXPro provides detailed guidance on setting up MT4, MT5, and cTrader applications with direct links to the AppStore and Google Play. Need more accounts or a demo account? Set them up through FxPro Direct Web or get in touch with FXPro’s Customer Service Team.

How to register on the FxPro App?

Existing FxPro Direct Web users can download the app from Google Play or AppStore and log in with their existing credentials. If your registration on FxPro Direct Web isn’t complete, you can pick up where you left off right in the FxPro App. New users can initiate the registration process directly in the app:

1. Download the FxPro App from Google Play or AppStore and sign in using your email.
2. Enter your personal details including country of residence, name, and email. Create a secure password.
3. Consider setting up a short passcode for app login on your current device. For FxPro Web, continue using your initial login details.
4. Complete your profile by answering a series of questions about your trading experience and uploading necessary documents (passport/ID card, recent utility bill, or bank statement) for verification.
5. Once verified, you’re all set to trade with FxPro!

Remember, you can also access Metatrader 4 or 5 directly with your account number and password sent via email. Note that the jurisdiction of your FxPro account is based on your country of residence, and FxPro does not offer Contracts for Difference in certain jurisdictions including the USA, Iran, and Canada.

What payment methods does the FxPro App support?

The FxPro App centralizes your funds in the FxPro Wallet, keeping them secure and separate from trading risks. Deposit funds in the ‘Top Up’ section of the app. Discover more about specific funding options at https://www.fxpro.com/pricing/deposit-methods.

How do I fund my FxPro Wallet in the App?

Begin trading with FxPro by funding your FxPro Wallet. Open the app, tap ‘Top Up’ in the toolbar, then ‘Fund Your Account’. Remember, account verification is necessary before depositing funds. Once the funds are credited to your FxPro Wallet, you can transfer the required amount to a specific trading account. The FxPro Wallet balance is safeguarded from trading risks and market fluctuations. You can also directly fund a specific trading account. Select the account, or create a new one if needed, tap ‘Fund now’, choose a payment method, and follow the instructions. A confirmation email will be sent once the transaction is successful. Monitor all transactions in the ‘Transaction History’ tab.

How to transfer Funds in the FxPro App?

To transfer funds between accounts (like from your FxPro Wallet to a trading account):

1. Tap ‘Transfer’ in the ‘Wallet’ section.
2. Choose the source and target accounts.
3. Enter the amount to transfer.
4. Hit ‘Transfer’.

Transfers between the FxPro Wallet and trading accounts are immediate, and any currency conversions are done at the current rate.

How to withdraw Funds in the FxPro App?

To withdraw from your FxPro Wallet:

1. Tap ‘Withdrawal’ in the ‘Wallet’ section.
2. Enter the withdrawal amount.
3. Choose a withdrawal method.
4. Hit ‘Withdraw’.
5. Follow any additional on-screen instructions.

FXPro’s Client Accounting Department will process your request within one business day. Note, within 6 months of the initial deposit, Credit Card deposits must be refunded first, followed by PayPal and then Skrill deposits. Post-refund, you can withdraw via Bank transfer or any previously used e-wallet. Ensure your Wallet has sufficient funds for withdrawal. If funds are in a Trading account, transfer them to your Wallet first.

How to open a Trading Account in the FxPro App?

Open multiple trading accounts with different settings and platforms (MetaTrader 4, MetaTrader 5, cTrader, etc.) using the FxPro app:

1. Navigate to the ‘Accounts’ section in the Toolbar.
2. At the end of the list of ‘virtual cards’, tap ‘Create New Account’.
3. Choose your preferred platform, leverage, and base currency.
4. Tap ‘Create’.
5. Your new account will join the list of ‘virtual cards’. Directly top it up or transfer funds from the FxPro Wallet.

You’ll be prompted to download the mobile platform if not already installed or if previously uninstalled.

Customize leverage size, reset passwords, check balances, and make deposits. Copy the account number by tapping the ‘Account number’ icon.

How can I search through the FxPro App’s Trading Assets?

Trade effortlessly with your FxPro EDGE CFD account or your MetaTrader 4 or 5 account directly from the app. Open new accounts in live or demo modes through the “Trading” tab. Opt for your preferred platform, leverage, and account currency, then hit ‘Create’. Your most traded assets are neatly arranged under the ‘Quotes’ tab. Use the ‘Search’ bar to pinpoint specific assets, and create watchlists to monitor your favorites. The ‘History’ tab sorts your financial transactions and provides in-depth details. Each asset’s tab showcases live price movements, various timeframe options, chart types, and up-to-the-minute market Buy-Sell prices. Detailed asset specifications are also available, including spread type, contract size, and swap type, along with insightful trading widgets.

How to find a Specific Instrument?

Quickly locate any instrument using the ‘Instrument search’ bar at the top of the Quotes screen. Start typing the instrument’s name, and it will auto-suggest options for you.

How to initiate a Trade in the FxPro App?

Open trades right from the app with your FxPro EDGE CFD or MetaTrader 4 or 5 account. In the ‘Quotes’ tab, your frequently traded assets are displayed for easy access. Search for an asset, review its current Buy-Sell quotes, and tap the desired option to proceed. Before opening a position, adjust SL and TP levels and set the order size. You can also expand the chart to full-screen and choose from market execution or pending orders like Buy Limit, Sell Limit, Buy Stop, or Sell Stop. Configure your SL and TP levels, set an expiration date, and establish the trigger price, then click ‘Place’.

How to modify a Position in the App?

Alter the size or SL/TP of an open position by tapping the ‘More’ button next to the trade in the ‘trades’ tab. Select “Modify Position” and adjust as needed, then confirm by tapping ‘Modify’.

How to close a Trade in the App?

Manually close a trade from the ‘Trades’ tab by selecting the desired order. A confirmation message will appear upon closure. Trades will also automatically close upon reaching predefined Stop Loss, Take Profit limits, or the account’s Stop Out level.

How to partially close trades in the FxPro App?

Adjust the order size by tapping the ‘More’ button next to the trade in the ‘trades’ tab. Opt for “Modify Position” and alter the trade size, then confirm by tapping ‘Modify’.

How can I access my Account Information?

Find key details like account balance, margin, free margin, and equity at the top of the trading tab.

How can I review Closed Trade History?

Access your closed trade history under the history tab, with options to select from default periods or set a custom range.

How can I enable Quick and One-tap Trading?

Activate Quick trading and One-tap trading from the ‘More’ menu under ‘Trading Settings’. Quick trading enables direct order placement from charts or instrument lists, while One-tap trading allows for swift order execution without additional confirmations.

How to set Economic News Reminders?

Stay informed with the integrated economic calendar and set reminders for important events by tapping the bell icon next to events of interest.

How to utilize the Crosshair Tool?

Engage the crosshair tool by long pressing on a chart, either in full-screen or instrument list view. The crosshair tool displays specific date, time, and price details for pinpointed chart positions.

How to add Volume to Charts?

In full-screen charting, toggle the volume indicator on or off by tapping the bar chart icon. Volume bars indicate tick changes correlating with price bars, offering insights into volatility.

How to use Security Features in the App?

Enhance your account security with additional features like 2-step authentication, passcode, and TouchID. Activate these in the ‘More’ menu under ‘Security Settings’.

How can I update my password within the App?

To update your password in the App, navigate to the ‘More’ menu and select ‘Security Settings’. Then choose ‘Change Password’, where you’ll be asked to input your current password and set a new one.

Is it possible to open and use a demo account through the App?

Certainly! The App facilitates trading on both live and demo accounts. After signing up or logging in with your existing FxPro Profile, head to the ‘Accounts’ section. There, you’ll find a ‘demo’ tab. Click the + icon in the upper right corner to initiate a new demo account. Choose your preferred account type, leverage, and base currency, and allocate up to 100,000 in virtual funds. The App allows direct trading on FxPro Metatrader 4 or 5 accounts.

In what languages is the App available?

The FxPro App is multilingual, supporting English, Japanese, Korean, Italian, Chinese, Polish, German, Norwegian, Vietnamese, French, Russian, Arabic, Portuguese, Spanish, Czech, Romanian, Indonesian, Malaysian, and Turkish. You can alter the App’s language in the ‘Appearance’ settings found in the ‘More’ menu.

How do I manage push notifications and email preferences?

You can tailor push notifications about market shifts and significant movements in the ‘Notification’ settings within the ‘More’ menu. Additionally, this section allows you to opt in or out of daily trading central technical analysis and company news emails.

Does the App provide customer support?

Absolutely! FXPro’s customer support team is available 24/5 to answer your queries or provide assistance. You can reach them directly through the live chat feature in the App. Just navigate to the ‘More’ menu and tap ‘Live Support’ to start a chat.

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FxPro Direct FAQs

What is FxPro Direct and how do I access it?

FxPro Direct is your personal online account management portal. Access it by selecting ‘Sign In’ at the top right corner of the website. Log in using your registered email and password. FxPro Direct allows you to manage accounts, process funding, download trading platforms, and customize your mailing preferences.

How do I reset my FxPro Direct password?

If you need to reset your FxPro Direct password, click ‘Restore password’ at the bottom of the sign-in box. Enter your registered email address and submit. You’ll receive an email with a link to set a new password.

How can I upload documents?

In FxPro Direct, go to ‘My Profile’ and select ‘Upload Documents’. Click ‘Browse’, locate and select your document, and hit ‘Open’. You’ll be notified of the upload progress and receive confirmation once the documents are successfully uploaded. FXPro’s Back Office Department will review your documents in the order they were received.

How do I modify my profile information?

For any changes to your personal details, email backoffice@fxpro.com. Note that a new proof of residence is needed for address changes, and phone verification is required for email updates.

How do I reset my trading platform password?

To reset your trading platform password, log into FxPro Direct, go to ‘Accounts’, and click the ‘Reset Password’ icon next to your account number. For cTrader accounts, reset your cTID password at https://id.ctrader.com/reset.

How do I reactivate my account?

Live accounts deactivated after 3 months of inactivity can be reactivated by emailing backoffice@fxpro.com or contacting Live Chat. Note: Demo accounts cannot be reactivated, but you can open new ones via FxPro Direct.

How do I adjust my trading account’s leverage?

In FxPro Direct, navigate to ‘My Accounts’, click the Pencil icon by your account number, and select ‘Change Leverage’. Ensure all positions are closed before making this change. Leverage options may vary based on your location.

How do I add funds to my demo account?

Log into FxPro Direct, select ‘My Accounts’, click on your demo account, and choose ‘Add Funds’. Select an amount between 500 and 500,000 to update your demo account balance instantly.

Where can I view my transaction history?

Your transaction history is visible under the ‘Wallet’ tab in FxPro Direct. You can filter transactions and export the data if needed.