List of XM FAQs Account Opening, Deposit, Withdrawal, Bonus and more List of XM FAQs Account Opening, Deposit, Withdrawal, Bonus and more

What is XM?

XM offers a comprehensive trading experience tailored to the needs of both novice and experienced traders alike.

At the heart of XM’s offerings is its diverse range of over 1,000 trading instruments, which includes Forex, Crypto CFDs, Stocks, Metals, and more.

These can be traded using the powerful and user-friendly MT4 & MT5 platforms, available across multiple devices, ensuring traders can seize market opportunities anytime, anywhere.

Understanding the needs of modern traders, XM has developed the all-in-one XM MT4 & MT5 App.

This mobile application consolidates trading and account management, allowing users to trade on the go, manage their accounts, and access advanced charting tools and over 90 trading indicators.

The app is available for download from both the App Store and the Play Store, embodying XM’s commitment to providing easy and convenient trading solutions.

XM stands out not only for its technological innovations but also for its client-focused services.

Traders can benefit from personal account managers, free access to market research and forex webinars, unlimited access to video tutorials, and daily forex trading signals.

This is in addition to the 10 different platforms offered, catering to any device a trader might choose to use.

The broker is globally renowned for its transparent and fair trading environment, licensed and regulated by reputable financial authorities worldwide, including ASIC, CySEC, FSC, and DFSA. This ensures that traders enjoy a secure trading experience with a broker that is focused on the client’s needs, regardless of their investment size or account type.

Moreover, XM is actively involved in social responsibility initiatives, enhancing the quality of life in communities around the globe.

This, coupled with their regular updates on market hours and conditions, keeps traders informed and prepared for the trading day ahead.

For those interested in joining the XM trading community or seeking to expand their trading knowledge, here is the list of popular Questions and Answers.

Go to XM Official Website

Account Opening and Management

How Can I Verify My Profile?

Verifying your account is not just a step towards enhancing your security but also a gateway to unlocking all the features XM offers.

Here’s how to ensure a smooth verification process:

  1. Log into the Members Area: Start by accessing your account with your credentials.
  2. Initiate Verification: Locate and click the ‘Verify Profile’ button to begin.
  3. Complete Necessary Steps: You will be guided through several verification stages, including Profile, Investor Profile, and Document Verification. Each step is crucial in confirming your identity and investment readiness.
  4. Track Your Verification Status: Wondering about your document verification status? It’s easy to check. Either look for updates in the header or navigate to ‘Upload Documents’ under the ‘Profile’ section. Here, you’ll also find a list of any pending documents you need to submit to complete your account verification.

This streamlined process is designed to protect your account and comply with regulatory requirements, ensuring a safe and secure trading environment for all clients.

How Do I Start Trading?

Embarking on your trading journey with XM is designed to be straightforward and rewarding.

Follow these steps to dive into the world of trading:

  1. Account Creation: Open your trading account through XM’s website. The first Real account you create will be set up by default.
  2. Verify Your Profile: Ensure your account is verified to unlock full trading capabilities.
  3. Deposit Funds: Fund your account with an initial deposit to start trading. XM supports a variety of payment methods for your convenience.
  4. Begin Trading: With your account set and funded, you’re all set to start trading on your preferred platform. Explore a wide range of instruments and markets at your fingertips.

Welcome to the thrilling world of trading, where opportunities await at every turn.

Which Documents Are Required to Become an XM Client?

Joining XM’s trading community is conditional upon the submission of certain documents, essential for verifying your identity and ensuring compliance with regulatory standards.

You’ll need to provide a Proof of Identity (POI) document, which includes:

  • A color copy of any official documentation issued by a recognized authority, such as a passport (valid for at least six months), driver’s license, or identity card.
  • The document must clearly display your full name, the issue and expiry dates, your date and place of birth or tax identification number, and your signature.

This requirement is in place to safeguard your account and adhere to global financial regulations.

Why Can’t I Find My Country of Residence When Trying to Open an Account?

XM’s goal is to make XM’s trading services available worldwide.

However, if your country of residence is not listed during the account registration process, it unfortunately means that XM does not currently offer the services in your region.

XM is always looking to expand the reach, so please check back in the future as they continuously work towards including new countries.

How Many Phone Numbers Can I Link to My Account?

For your convenience and to enhance account accessibility, you can link up to three phone numbers to a single XM account.

This feature allows for greater flexibility and ensures that you stay connected with important account notifications and updates.

How Do I Top Up the Virtual Funds in My Demo Account?

Keeping your Demo account funded is crucial for a seamless trading practice experience.

To top up your virtual funds, simply contact XM via live chat or email them at

XM’s team is ready to assist you in ensuring your Demo trading is as productive as possible.

Can I Open a Micro Demo Account?

While XM currently does not offer Micro Demo accounts, their offerings are continuously evolving to meet the diverse needs of its clients.

Stay tuned for updates as XM regularly introduces new products and services to enhance your trading experience.

How Do I Update Personal Information Associated with My Real Account?

Updating your personal information is a straightforward process:

  • For Name Changes: If there’s a change in the registered name linked to your Real account, a new identification document reflecting this change is required for verification.
  • For Email Updates: Should you need to update your email address, please contact XM at with a selfie of you holding your ID. This step is crucial for verifying your identity and maintaining the security of your account.

What is 2-step Authentication and how do I enable it?

Two-step Authentication, also known as two-factor authentication (2FA), is an essential security layer that we highly recommend for your trading account.

This system requires two forms of identification before granting access to your account, significantly enhancing your account’s security.

It could involve something you know (like a password or a PIN), something you have (such as a smartphone app to generate one-time passwords), or something you are (like a fingerprint).

By employing 2-step Authentication, you make it much harder for unauthorized individuals to access your account, even if they have your password.

To activate 2-step Authentication for your trading account, please adhere to the detailed instructions below:

  • Access the Members Area using your credentials.
  • Navigate to the ‘2-step Authentication’ option located within the ‘Accounts’ section.
  • Follow the on-screen instructions to complete the setup process, which may involve downloading an authentication app on your smartphone or choosing a security question.

This additional layer of security is a proactive step towards safeguarding your trading activities and personal information from potential threats.

How does XM protect my personal information?

The privacy and security of your personal information are of utmost importance to XM.

XM is steadfast in the commitment to protect your right to privacy, whether you’re engaging with them as a new client, a returning client, or simply visiting the official website. In adherence to the latest data protection laws and regulations, XM employs stringent security measures in storing and processing your personal data.

This commitment extends to maintaining high-level technical and organizational procedures to prevent unauthorized access and ensure the confidentiality of your information.

XM regularly trains all employees on the importance of privacy, data protection, and the need for strict compliance with the security policies.

Any breach of these policies is taken seriously, with swift and appropriate actions taken to mitigate any potential harm.

Your personal information is transmitted over secure, encrypted channels, and XM constantly updates the security practices to combat new threats and vulnerabilities.

Despite these measures, we also advise you to exercise caution, particularly with your account passwords, ensuring they remain confidential and are not shared with third parties.

How long does XM store my personal information for?

XM retains your personal data for the duration of the business relationship and beyond, only as necessary for the purposes for which it was collected.

This period may extend to comply with legal obligations, such as anti-money laundering regulations, which mandate XM to keep certain records for up to five years after the business relationship ends.

These records include copies of identification documents for customer due diligence and any supporting evidence of transactions.

Furthermore, XM adheres to local regulations regarding the storage of recorded communications, whether made through telephone, electronic means, in-person interactions, or other methods, ensuring that XM maintains comprehensive and compliant records of the business relationship with you.

What should I do if my account has been compromised?

If you suspect your account has been compromised, immediate action is crucial.

Changing your password is a recommended first step, provided you still have access to your current password or the associated email address.

If you believe your email account is also compromised, it’s imperative to contact XM through an alternative secure email at

XM’s dedicated support team will guide you through the necessary steps to secure your account and investigate any unauthorized activities, such as unsolicited trading or withdrawal requests.

Your prompt response helps XM protect your account and personal information more effectively.

Why do I need to verify my profile?

Verification of your profile is a critical requirement mandated by the regulatory authority, the Financial Services Commission (FSC), as part of XM’s commitment to compliance and due diligence.

This process, known as the Know Your Clients (KYC) procedure, involves collecting sufficient information from all clients, including valid Proof of Identity (POI).

The KYC process is designed to prevent fraud, money laundering, and other illicit activities, ensuring a secure and trustworthy trading environment for all clients.

If I already have a verified account, do I need to resubmit my documents to open an additional one?

No, if you already possess a verified account with XM and decide to open additional accounts, the verification process for these new accounts is streamlined.

They are automatically verified, assuming you use the same personal details as your initial account.

This convenience is designed to facilitate your trading experience with XM, allowing you to focus on your trading strategies rather than administrative procedures.

Can I update the personal information associated with my account?

Yes, updating your personal information is a straightforward process.

Should you need to change details such as your email or residential address, you can initiate this by sending an email to from the email address currently associated with your account.

Depending on the nature of the update, additional documentation may be required.

For instance, to update your residential address, you will need to email XM and then upload a new Proof of Residence (POR) document, no older than six months, in the Members Area to verify your new address.

How do I open a trading account?

Opening your first Real or Demo trading account with XM is an effortless process that occurs immediately after registration.

For any additional trading accounts you wish to create, you have the option to choose between Demo or Real account types.

Simply fill out the relevant registration form for the account type you prefer, and follow the straightforward steps provided on XM’s website to complete the setup of your new trading account.

How long does it take to open a trading account?

Opening a trading account with XM is a quick and efficient process, requiring only a few minutes of your time.

Once you’ve completed the necessary registration form and submitted any required documents, your account will be set up and ready for trading.

What account types does XM offer?

XM offer a diverse range of account types to cater to the varying needs of all traders.

For Real accounts, options include Standard, Micro, Ultra Low Standard, Ultra Low Micro, and Shares account types.

For those interested in Demo accounts, XM provides Standard and Ultra Low Standard options.

This variety ensures that traders of all levels, from beginners to experienced professionals, can find an account type that suits their trading style and preferences.

Can I change my leverage?

Yes, adjusting your leverage is possible and can be done with ease.

Simply log in to the Members Area, navigate to the ‘My Accounts’ section, and select ‘Manage’ followed by ‘Change leverage’.

The adjustment to your leverage settings will take effect immediately, allowing you to adapt your trading strategy as needed.

Does XM accept US clients?

Unfortunately, XM is currently unable to offer the services to residents of the United States.

This limitation is due to regulatory considerations and compliance with the laws governing financial services in the US.

Can I change my account type?

While it is not possible to change the type of an existing account, you have the flexibility to open an additional account of any type through the Members Area.

This option allows you to diversify your trading strategy across different account types without needing to modify the existing account.

Can I change the base currency of my account?

The base currency of an existing account cannot be changed.

However, you have the opportunity to open a new account with a different base currency via the Members Area, offering you flexibility in managing your funds and trading activities across various currencies.

Where can I find my account leverage?

To locate the leverage setting for your trading account, a detailed walkthrough is available for your convenience.

Here’s how you can access this information:

  1. Log into the Members Area: Start by accessing the Members Area with your login credentials. This secure space is designed to give you comprehensive control and oversight of your trading accounts and settings.
  2. Navigate to ‘My Accounts’: Once logged in, direct your attention to the ‘Home’ screen. Here, you’ll find a menu option labeled ‘My Accounts’. Click on this to proceed.
  3. Access Account Details: In the ‘Overview of My Accounts’ section, you’ll see a list of your trading accounts. Each account is represented on a separate card. For the account whose leverage you wish to view, click on the ‘Manage’ button. This action will unfold a detailed view of that account, revealing various parameters, including the current leverage setting.

Understanding your account’s leverage is crucial for managing risk and strategy in your trading activities.

Where can I find my account number and trading server?

Identifying your account number and trading server is straightforward with these steps:

  1. Log into the Members Area: Begin by accessing your Members Area using your secure login details.
  2. Proceed to ‘My Accounts’: On the ‘Home’ screen, you will find a menu option titled ‘My Accounts’. Select this to move forward.
  3. View Account Details: Within the ‘Overview of My Accounts’ section, your trading accounts will be listed. Each account has a ‘Manage’ button. Click this button on any account card to reveal more information about that specific account, including the account number and the trading server it is assigned to.

This information is essential for ensuring that you are connecting to the correct server for trading activities and managing your accounts efficiently.

Can all my accounts be on the same trading server?

Unfortunately, it is not always possible for all your accounts to be hosted on the same trading server.

The allocation of trading servers is subject to several factors, including the account type, trading instruments, and the technical infrastructure designed to optimize trading performance and reliability.

This differentiation ensures that XM’s diverse array of account types and trading instruments can operate with optimal efficiency and stability.

If I verified my profile in the past and my trading accounts were archived, do I have to verify my profile again?

If you have previously completed the profile verification process with XM, rest assured that you will not be required to undergo this process again, even if your trading accounts were archived.

XM’s systems retain the verification status of all clients, ensuring that once you’re verified, you can focus on your trading activities without the need for repeated verifications.

Are there any trading accounts created when I register? What is the password?

Yes, upon registering with XM, two trading accounts are automatically created for your convenience: a Real trading account and a Demo account.

The password for these accounts is the same password you established for your XM profile during the registration process.

This setup allows you to seamlessly transition between demo and real trading, facilitating a smooth start to your trading journey.

Can I open more than one trading account?

Certainly! You are allowed to open up to 10 active trading accounts and 1 Shares account concurrently, using the same personal information provided during your initial registration.

This flexibility is designed to cater to your diverse trading strategies and preferences.

To set up an additional account, simply log into the Members Area and follow the instructions provided for account registration.

What are the differences between a demo and a real account?

The primary difference between a demo and a real account lies in the environment in which you trade.

A demo account offers a risk-free platform to test and refine your trading strategies using virtual funds.

It mirrors the functionality and features of a real account but without exposing you to real financial risk.

On the other hand, a real account engages you in live trading environments where you invest your own funds and face actual market conditions.

It’s important to recognize the psychological differences between trading with virtual versus real money, as this can significantly influence decision-making and performance.

Does XM offer Mini accounts?

While XM does not specifically offer accounts labeled as “Mini,” XM’s Standard and Micro account options allow for the trading of mini lots (10,000 units).

This arrangement ensures that traders can manage their investments flexibly, choosing volumes that align with their risk tolerance and strategy goals:

  • Standard account: To trade mini lots, simply adjust your trading volume to 0.1 (equivalent to 10,000 units).
  • Micro account: For mini lot trading, set your volume to 10 (10 Micro lots equal 10,000 units).

This setup provides a practical alternative to traditional Mini accounts, accommodating traders who prefer to trade in smaller increments.

Does XM offer Cent accounts where deposits are denoted in cents?

XM does not offer Cent accounts.

However, XM’s Micro account option allows for trading where 1 lot is equivalent to $0.10.

Although deposits and profits are denoted in dollars, this account type facilitates trading with smaller amounts, offering a degree of granularity and risk management akin to what Cent accounts provide, albeit with denominations in dollars.

Does XM offer corporate accounts?

As of now, XM does not provide corporate trading accounts.

However, XM is continuously expanding theofferings and services to meet the evolving needs of all clients.

The introduction of corporate accounts may be considered in the future as part of the commitment to offering comprehensive trading solutions.

Does XM offer Nano accounts?

Nano accounts are not part of XM’s current account offerings.

Nevertheless, both the Standard and Micro accounts enable trading in nano lots (100 units), providing a solution for traders looking to operate with significantly smaller volumes:

  • Standard account: Adjust your trading volume to 0.01 to trade nano lots (0.01 Standard lots = 100 units).
  • Micro account: Set your volume to 0.1 for nano lot trading (0.1 Micro lots = 100 units).

This approach allows traders to manage their investments with high precision, catering to strategies that require trading in extremely small increments.

How long can I use a Demo account for?

Your XM Demo account is available for indefinite use, offering a perpetual platform to practice and refine your trading strategies.

However, please note that if your Demo account remains inactive for over 60 days, it will be automatically closed.

This policy is in place to optimize resource utilization.

Should your Demo account be closed due to inactivity, you are welcome to open a new one at any time. Additionally, you can maintain up to 5 active Demo accounts simultaneously, providing ample opportunity for exploring different trading strategies and platforms.

What is the minimum lot size for Micro accounts?

For traders utilizing Micro accounts, it is essential to understand the specific trading parameters that define this account type.

Here are the detailed specifications:

  • Unit Measurement: One Micro lot corresponds to 1,000 units of the base currency you are trading. This smaller lot size allows traders to enter the market with reduced risk and greater flexibility, especially beneficial for beginners or those with limited capital.
  • Minimum Trade Volume: The smallest trade you can place in a Micro account is 0.1 lots. This equates to 100 units, providing an accessible entry point for trading with minimal investment.
  • Maximum Trade Volume: On the other end of the spectrum, the largest trade you can execute is 100 lots. This cap ensures traders can scale their operations within a range that maintains risk management and strategic trading.
  • Trading Step Size: Incremental adjustments to your trading volume can be made in steps of 0.01 lots, allowing for precise control over your position sizes and an ability to finely tune your trading strategies.

Understanding these parameters is crucial for maximizing the potential of your Micro account, catering to those who wish to manage their risk closely while exploring the forex market.

What is the minimum lot size for Standard accounts?

For those trading with Standard accounts, recognizing the account’s trading capacities is vital for effective strategy implementation.

Below are the comprehensive details:

  • Unit Measurement: Each Standard lot comprises 100,000 units of the traded currency. This lot size standardizes forex trading, representing a significant volume for more substantial market exposure.
  • Minimum Trade Volume: The minimum volume you can trade is set at 0.01 lots, translating to 1,000 units. This feature allows traders to engage with the market at a relatively low entry point, despite the higher base unit size associated with Standard accounts.
  • Maximum Trade Volume: The cap on trade volume for Standard accounts is set at 50 lots. This limit is designed to manage exposure and risk while still providing ample room for sizable trading operations.
  • Trading Step Size: Similar to Micro accounts, the minimum step size for adjusting your trade volume in a Standard account is 0.01 lots. This granularity enables traders to fine-tune their market positions with precision.

These specifications outline the flexibility and range of trading operations available to Standard account holders, accommodating both conservative and aggressive trading styles.

Will my account be archived if my balance is zero?

Accounts with a zero balance are subject to archiving, but this action is only taken if the balance remains at zero for an extended period.


  • Archiving Policy: An account will be archived if it sustains a zero balance for more than 90 days. This policy is in place to streamline account management and resource allocation.
  • Account Reopening: Once an account has been archived under these circumstances, it cannot be reopened. This measure is final and encourages active account maintenance.
  • Creating a New Account: Should you find yourself without an active account due to archiving, the process for opening a new account is straightforward and allows you to resume trading activities without undue delay.

Understanding this policy is important for maintaining active trading accounts and avoiding unnecessary disruptions to your trading journey.

Will I be charged a dormancy fee if my account remains inactive?

Dormancy fees are a consideration for accounts that have not shown any activity over a significant period.

Here are the specifics:

  • Dormancy Threshold: An account is deemed dormant if it shows no activity, including trading, deposits, withdrawals, internal transfers, or account management actions, for over 90 days.
  • Consequences of Dormancy: Once classified as dormant, the account will see the removal of any bonuses, promotional credits, or loyalty points (XMPs). A monthly dormancy fee of 10 USD is applied, which will be deducted from the available balance. In cases where the available balance is less than 10 USD, the entire amount will be charged as the fee. Should the balance be zero, no dormancy fee is levied.
  • Preventing Dormancy: Keeping your account active with regular trading or account management actions can prevent the application of dormancy fees and ensure that your trading environment remains conducive to your strategic goals.

Awareness of the dormancy policy and its implications is crucial for managing your trading accounts effectively, avoiding unnecessary fees, and maintaining your bonuses and promotional benefits.

Go to XM Official Website

Fund Deposit and Withdrawal

What is the minimum amount I can deposit or withdraw?

For those utilizing a Shares account, the threshold for both deposits and withdrawals stands at $10,000, reflecting the significant investment nature of share trading.

In contrast, for all other types of trading accounts XM offers, the minimum figure is significantly lower at $5.

This variation is designed to accommodate the diverse financial capabilities and investment strategies of XM’s global client base, ensuring accessibility and flexibility in trading activities.

Can I initiate a withdrawal at any time?

Yes, provided your account has been verified, you are empowered to request a withdrawal of your available balance at your convenience.

This policy underscores XM’s commitment to providing a seamless and client-centered trading experience, where access to your funds is straightforward and unrestricted, subject to the necessary verification checks that enhance the security of your transactions.

How long does the withdrawal process take?

XM’s innovative Artificial Intelligence Back Office System ensures that withdrawal requests are processed instantly based on set algorithmic parameters, aiming for immediate release or same-day processing of your funds.

However, the time it takes for the funds to reach your account may vary, particularly with withdrawals via bank wire, credit, or debit card, which typically take between 2-5 business days, reflecting the processing times of the involved financial institutions.

What payment methods are available for deposits and withdrawals?

XM’s platform supports an extensive array of payment methods to cater to the global clientele’s preferences and needs.

These include, but are not limited to, credit and debit cards, bank transfers, and various e-wallets.

Upon opening your XM account, you can explore all the available payment options in the ‘Funding’ section within the Members Area, ensuring you can manage your funds efficiently and conveniently.

In which currencies can deposits be made?

XM offers the flexibility to deposit money in any currency, which will then be automatically converted into the base currency of your trading account.

This feature is designed to simplify the funding process for XM’s clients, allowing you to make deposits without worrying about currency conversion restrictions and to engage in trading activities with ease.

How are withdrawals handled if they exceed the amount deposited via credit or debit card?

Deposits made using a debit or credit card are limited to withdrawal amounts equal to those deposits back to the same card.

Profits or additional funds beyond these deposits can be withdrawn through any of XM’s other available payment methods.

This procedure is detailed in the ‘Funding’ section within the Members Area and is part of the commitment to maintaining a secure and compliant trading environment.

Can I withdraw funds with an open position?

Yes, withdrawals from your available balance are permitted even with open positions.

However, to safeguard your account, XM imposes restrictions to ensure that withdrawal requests do not compromise your account’s margin level.

Specifically, withdrawal requests that would reduce the account’s margin level below 150% are not accepted during the trading week, and requests that would bring the margin level below 400% are not accepted over the weekend.

These measures are in place to protect your investments and maintain the integrity of your trading strategy.

Are there any fees for deposits or withdrawals?

XM prides themselves on not imposing any fees for deposits or withdrawals, aligning with the transparent and client-friendly approach to trading.

For international bank wires, XM covers all bank-imposed fees for transactions of $200 or equivalent, further easing the financial burden on all clients.

This policy is subject to change, ensuring the services remain competitive and client-focused.

What is MyWallet?

MyWallet serves as a secure digital repository for your earnings from various XM programs, offering an efficient way to manage your funds.

It simplifies fund transfers to your XM trading accounts and provides a comprehensive view of your transaction history, acting similarly to other payment methods in terms of deposit bonus eligibility.

MyWallet is an example of XM’s ongoing efforts to enhance the trading experience through innovative financial management solutions.

How do I locate a specific transaction in MyWallet?

Locating transactions within MyWallet is designed to be intuitive and user-friendly.

You can filter your transaction history by Transaction Type, Trading Account, and Affiliate ID or sort it by Date or Amount in ascending or descending order.

These features ensure that you can easily access and review your financial activities within MyWallet, providing transparency and control over your funds.

Is it possible to transfer funds to another client’s trading account?

In alignment with XM’s regulatory obligations and commitment to security, you are only allowed to transfer funds between accounts that you own.

This policy prevents unauthorized transfers and ensures that your funds remain secure within the ecosystem of your personal trading accounts, reinforcing XM’s dedication to maintaining a secure trading environment for all clients.

Can I deposit or withdraw funds on behalf of a friend or relative?

As a regulated entity, XM adheres strictly to anti-money laundering (AML) guidelines, which prohibit accepting deposits or processing withdrawals from third-party sources.

This means that all financial transactions must be conducted using accounts that are under your name, ensuring the integrity and security of the financial operations on XM’s platform.

Are trading bonuses withdrawable?

The bonuses XM offers are exclusively for trading purposes and cannot be withdrawn.

They are designed to enhance your trading capacity and support your trading strategies by allowing for larger position sizes.

However, profits generated from trades involving bonus funds are entirely withdrawable, subject to XM’s fair and transparent terms and conditions.

It’s important to note that withdrawing funds from your account may result in a proportional reduction of your trading bonus, a standard practice across the industry to maintain a balanced trading environment.

How do internal account transfers work?

You have the flexibility to transfer funds between your verified trading accounts, facilitating efficient capital management across different trading strategies or account types.

If the accounts involved have different base currencies, the transferred amount will be automatically converted at current exchange rates.

These internal transfers are processed instantly, ensuring that your trading activities can continue without disruption, and can be requested through the ‘Funding’ section within the Members Area.

What is the protocol for withdrawals when multiple payment methods have been used for deposits?

To safeguard the security of your funds, withdrawals must be processed back to the original deposit sources in a prioritized order.

This ensures that funds are returned to their original source before any other withdrawal methods are utilized, reflecting XM’s adherence to strict financial security standards and regulatory requirements.

What if my bank account is closed or I cannot receive funds on my used credit or debit card?

In the event that your bank account is closed or the credit/debit card used for deposits is no longer active, XM requires official documentation from your bank to confirm the closure or inactivity.

This allows XM to update the records and guide you through alternative withdrawal options, ensuring that you can access your funds without undue delay.

This policy underscores XM’s commitment to providing flexible and responsive customer service, even in complex financial situations.

How can I cancel a withdrawal request that has not yet been processed?

If you have a change of heart or need to adjust your withdrawal request and it has not yet been processed, you can easily cancel it by following a detailed procedure designed to provide you with control over your transactions.

Here’s how to proceed:

  • Access the Members Area: Begin by logging into your secure Members Area using your unique credentials. This is your hub for managing all aspects of your trading account.
  • Navigate to Transaction History: Within the Members Area, locate and click on the ‘Funding’ section. From there, you will find the ‘Transactions history’ option, which gives you a comprehensive view of all your financial activities on the platform.
  • Cancel Pending Withdrawals: Look for the section labeled ‘Pending withdrawals’. Here, you will see a list of any withdrawal requests that have not yet been completed. Find the request you wish to cancel and select the ‘Cancel’ option associated with it.

This process ensures that as long as your withdrawal request has not been processed, you retain the flexibility to reverse your decision, allowing you to manage your funds according to your immediate needs and preferences.

How does XM ensure the safety of my deposited funds?

XM prioritizes the security and integrity of all client’s funds through several robust measures:

Segregated Accounts:
Your funds are held in segregated accounts, distinctly separate from the company’s operational funds. This practice is crucial in safeguarding client assets, ensuring that your funds are not used for any purpose other than your trading activities. In the unlikely event of the company’s insolvency, your funds remain protected and cannot be claimed by creditors.
Reputable Banking Partners:
XM partners exclusively with established and reputable banking institutions within the European Union to manage both client and operational funds. This strategic choice reflects XM’s commitment to financial stability and reliability, providing an additional layer of security for your assets.
Regulatory Oversight:
As a regulated Securities Service Provider, XM operates under the strict supervision of the Financial Services Commission of Belize (FSC). This regulatory framework mandates rigorous operational standards, including the regular submission of financial reports and annual audits conducted by external auditors. These measures ensure transparency, financial integrity, and the continuous oversight of XM’s operations, contributing to the overall safety of your investments with XM.

XM’s adherence to these principles and practices is a testament to the commitment to providing a secure trading environment, allowing you to focus on your trading activities with peace of mind.

Go to XM Official Website

Trading Platforms/Portal and Technical Issues

What steps should I take if the “New Order” button is not active?

If you find that the “New Order” button within your trading platform is inactive or greyed out, it might indicate a few possible scenarios that require your attention.

Here’s what you can check and do:

  • Account Verification: Ensure that your account has been fully verified. Account verification is a crucial step to unlock full trading capabilities and ensure compliance with regulatory requirements.
  • Sufficient Funds: Verify that you have adequate funds in your account to open new trades. Insufficient funds can often result in the inability to execute new orders.
  • Instrument Availability: Confirm that the instruments you are attempting to trade are available and not outside of trading hours or subject to restrictions.
  • Further Assistance: If after checking these factors you still encounter issues, XM is here to help. Reach out to the customer support via Live Chat or by sending an email to for personalized assistance.

By following these steps, you can identify and resolve the issue preventing you from opening new orders, ensuring a smooth trading experience.

Which instruments are available for trading on the MT5 platform?

On the MT5 platform, traders have access to a wide and diverse range of trading instruments, catering to various interests and strategies.

This includes:

  • Crypto CFDs: Trade on the volatility of major cryptocurrencies without the need for a digital wallet.
  • Stock CFDs: Engage with the global stock markets through contracts for difference.
  • Stocks: Directly purchase shares from companies across global stock exchanges.
  • Stock Indices CFDs: Speculate on the movements of top stock indices from around the world.
  • Forex: Access the largest financial market with over 50 currency pairs available.
  • Precious Metals CFDs: Invest in gold, silver, and other precious metals as a hedge or speculative asset.
  • Energies CFDs: Trade on the price movements of oil, gas, and other energy commodities.
  • Commodities CFDs: Diversify with trades on commodities like wheat, sugar, and more.

This extensive selection ensures that traders can diversify their portfolios and engage with a wide range of markets from a single platform.

Can I adjust the time zone in my trading terminal?

The time zone setting within the MT4 and MT5 trading terminals is fixed and cannot be altered by users.

XM’s servers consistently operate on GMT+2 during the winter months and transition to GMT+3 in the summer to align with daylight saving time changes.

This standardization serves to eliminate the occurrence of fractional candlesticks on Sundays and provides a uniform basis for technical analysis and back-testing across XM’s platform.

It enhances the accuracy and reliability of trading strategies that are sensitive to time-based variables.

Are Expert Advisors (EAs) or trading robots supported on XM’s platforms?

Yes, XM’s platforms, both MT4 and MT5, are fully equipped to support the use of Expert Advisors (EAs) or trading robots.

This feature enables traders to automate their trading strategies, allowing for the execution of trades based on predefined criteria without manual intervention.

It’s a powerful tool for both novice and experienced traders aiming to enhance their trading efficiency and capitalize on market opportunities 24/7.

What should I do if I cannot place an order from my Micro account?

If you are using a Micro account and encounter issues when attempting to place an order, ensure you are selecting the correct instrument symbols designated for Micro accounts, which typically include the suffix ‘micro’.

For instance, to trade the EUR/USD pair, you should look for and select EURUSDmicro from the ‘Market Watch’ window.

Symbols that appear greyed out, especially those pertaining to oil price calculations, can be hidden for clarity by right-clicking and selecting ‘Hide’.

This adjustment ensures that you can navigate and trade more efficiently on your Micro account.

Does XM offer trading platform options for Mac users?

Absolutely, XM caters to Mac users by offering downloadable versions of both the MT4 and MT5 trading platforms tailored for MacOS.

Alongside the download links, XM’s website provides comprehensive instructions on the installation process and how to connect seamlessly to the trading servers, ensuring Mac users can enjoy a smooth and fully functional trading experience on their preferred operating system.

What time zone is utilized on XM’s trading platform?

The time zone displayed on XM’s trading platform adheres to the European Union time zone.

This is because XM’s servers are strategically hosted in state-of-the-art facilities within Europe to leverage advanced technological infrastructure, ensuring optimal performance and reliability of XM’s trading services.

This alignment with the EU time zone facilitates a standardized trading environment for XM’s global clientele.

What steps should I take if I can’t log into my MT4/MT5 trading platform on PC?

If you find yourself unable to access your MT4 or MT5 trading platform on your PC, a systematic approach can help resolve the issue:

  • Verify Your Login Credentials: Ensure that the MT4/MT5 ID, password, and server details you’re entering are exactly as provided upon registration. Incorrect information is a common cause of login issues.
  • Internet Connection Check: An active and stable internet connection is crucial for trading. Verify your network connectivity to ensure that your login attempts are not being hindered by connectivity issues.
  • Restart or Reinstall Your Trading Platform: Sometimes, technical glitches can be resolved by simply restarting your trading application. If that doesn’t work, consider reinstalling the terminal or mobile app to eliminate any corrupt files that may be causing the issue.

Should these steps not resolve the problem, it indicates a more complex issue at hand.

In such cases, we encourage you to reach out to XM’s support team via email at for personalized assistance.

What should I do if I’m having trouble uploading documents in the Members Area?

Experiencing difficulties while uploading documents can be frustrating.

To alleviate this issue, follow these troubleshooting steps:

  1. Clear Your Browser’s Cache and Cookies: Accumulated cache and cookies can sometimes cause unexpected behavior on web pages. Clearing these from your browser might resolve the uploading issues.
  2. Attempt to Log In Again: After clearing your browser’s data, try to access the Members Area once more. A fresh session can often rectify the problem.
  3. Document the Error: If the problem persists, capture a screenshot of the error message or issue you’re encountering. This will be invaluable for XM’s support team in diagnosing and resolving the issue efficiently.

Should these steps not lead to a resolution, please forward the captured screenshot and a detailed description of your issue to XM at

XM’s team is dedicated to assisting you through any technical difficulties.

What actions should I take if I haven’t received a welcome email?

Not receiving your welcome email after registration can delay the start of your trading journey.

Should this occur, we recommend the following steps:

  • Check Spam or Trash Folders: Emails from new contacts can sometimes be incorrectly filtered into spam or trash folders. Inspecting these folders might reveal the missing email.
  • Request Assistance: If the welcome email is nowhere to be found, don’t hesitate to contact XM’s support team at XM will ensure you receive all the necessary information to commence your trading activities without further delay.

How should I proceed if I encounter a 404 error?

A 404 error indicates that the webpage you’re attempting to access is unavailable or does not exist.

To tackle this issue:

  • Verify the URL: Double-check the link or URL you’ve entered for any inaccuracies. Even minor typos can lead to a 404 error.
  • Seek Support: If the URL is correct but the problem persists, it’s time to reach out for help. The Live Chat service offers immediate assistance, or you can email XM at for a resolution.
Detailed Instructions on How to Clear Your Browser Cache and Cookies

For Windows Users:

  1. Open your preferred browser and go to its ‘Settings’.
  2. Locate the ‘Privacy and Security’ section and select the option to ‘Clear browsing data’.
  3. Choose to clear both ‘Cache’ and ‘Cookies’.

For Mac Users:

  1. Launch the Safari app.
  2. Click on ‘Safari’ in the menu and select ‘Clear History’.
  3. Choose the timeframe for which you wish to clear the history and click ‘Clear History’.

For Android Users:

  1. Open the Chrome app.
  2. Tap on ‘More’ (three dots) at the top right, then ‘History’, followed by ‘Clear browsing data’.
  3. Choose the time range and select ‘Cookies, site data’ and ‘Cached images and files’. Finally, tap ‘Clear data’.

For iOS Users:

  1. Go to the ‘Settings’ app and scroll down to ‘Safari’.
  2. Tap on ‘Clear History and Website Data’ and confirm your choice.
  3. Troubleshooting Expert Advisors (EAs) Issues

If your Expert Advisor (EA) isn’t working as expected:

  • Enable Trading on Your Terminal: Navigate to ‘Tools’ > ‘Options’, click on the ‘Experts’ tab, and ensure ‘Allow Real Trading’ is checked. This setting permits your EA to execute trades.
  • Check the EA Activation: Look for a smiley face in the top-right corner of your chart. A smiley face indicates correct installation and activation of your EA. If it’s present but you’re still facing issues, proceed to check the log files.
  • Review Log Files for Errors: Access the ‘Experts’ tab within your terminal to review any errors or messages that could indicate why your EA is not functioning correctly. This can provide insights into any adjustments needed.

Persistent issues with your EA can be complex and might require professional assistance.

In such instances, don’t hesitate to reach out to XM’s support team at, providing them with detailed information about the issue for more tailored support.

Go to XM Official Website

Trading Conditions

What leverage options does XM provide?

XM offers dynamic leverage options that can go up to 1000:1, tailored to align with the equity level of your trading account.

This means that the leverage available to you is flexible and adjusts based on the total equity of your account, allowing for more nuanced risk management strategies.

High leverage can significantly amplify your trading capacity, enabling you to open larger positions with a relatively small amount of capital.

However, it’s important to remember that while higher leverage can increase potential profits, it also raises the risk of losses.

What are the trading hours?

Your trading account offers round-the-clock access, yet the availability for trading specific markets follows their unique operational hours.

For instance, the Forex market welcomes traders from Monday at 00:05 to Friday at 23:50 GMT+2, reflecting the global nature of currency trading which spans various time zones.

On the other hand, Cryptocurrencies break the conventional boundaries by being available for trading 24/7, providing unparalleled flexibility for engaging with digital currency markets any time of the week.

How are swaps calculated on XM’s platform?

XM’s swap rates are meticulously derived from the institutional swap rates provided by esteemed sources, reflecting the overnight interest rate payments or receipts for holding positions past the market close.

These institutional rates, often established as a percentage, are converted into point values visible within your trading platform.

For Forex and Spot Metals: The calculation employs the tomorrow-next day (Tom-Next) rate, inclusive of a slight markup.

These rates originate from the interest rate differential between the currencies involved in your trade, not determined by XM but rather by the market’s interest dynamics.

For instance, holding a position in a currency pair where the base currency has a higher interest rate compared to the quote currency might result in earning interest if the position is held overnight (long), and vice versa for short positions.

For Stocks and Stock Indices: The rollover for these instruments hinges on the relevant interbank rate plus a markup, calculated against the closing price of the traded stock or index.

If engaging with a stock from a particular country, the local short-term interbank rates are utilized in the calculation, ensuring that the costs or earnings from holding a position overnight are reflective of the underlying economic conditions.

Is swap applied to all trades?

Swaps are applicable to positions that remain open overnight across certain account types.

For traders concerned about the impact of swap rates on their trading strategy, XM’s Ultra Low account provides an alternative by offering swap-free trading on specific instruments, aligning with the needs of those seeking to avoid swap charges.

Can I incur losses beyond my initial deposit?

With the commitment to safeguarding all clients’ financial interests, XM implements Negative Balance Protection (NBP) across all accounts.

This ensures that you are never at risk of losing more than your initial deposit, providing a secure trading environment where you can engage with the markets confidently, knowing your exposure to loss is limited to the funds you have committed.

Is trading around major news events permitted?

Absolutely, XM encourages trading around significant news events, including global data releases and geopolitical developments.

Open a Real account today to take advantage of XM’s superior execution speeds and competitive spreads, enhancing your ability to respond to market-moving news with agility and precision.

What are the conditions for partially closing an open position?

Partial closure of open positions is facilitated across all XM’s account types, allowing for flexible management of your trades.

It’s worth noting that positions below the minimum volume requirement cannot be partially closed and must instead be settled in full, ensuring clarity and consistency in trade management.

What is XM’s policy on scalping?

XM welcomes scalping strategies across all account types, offering traders the freedom to exploit short-term market movements.

This approach aligns with the commitment to providing a versatile trading environment that accommodates a wide range of trading styles and strategies.

Does XM allow hedging?

Hedging is fully supported on XM’s platform, allowing you to open long and short positions on the same instrument within the same account.

This capability facilitates risk management strategies that can protect against market fluctuations.

For Forex, Gold, and Silver, positions can be opened with a margin level below 100%, as hedged positions carry a zero margin requirement.

For all other instruments, the hedged position margin is set at 50%, with new hedged positions permissible as long as the total equity of your account meets or exceeds this requirement, offering a balanced approach to leveraging hedging strategies in your trading.

How does slippage occur during trading, and what measures are in place to address it?

In the realm of trading, slippage is a phenomenon that may occur during periods of heightened market volatility, often prompted by significant economic news releases.

This can result in your orders being executed at a price that differs from the initially requested rate.

While slippage is an inherent aspect of trading that cannot be entirely avoided, XM’s commitment to you as your trading partner is unwavering.

XM endeavors to execute your orders at the most favorable available price, utilizing advanced technology and liquidity connections to minimize the impact of slippage and ensure that you receive the best possible trading execution.

What are the limits on the number of positions and orders I can hold simultaneously across my accounts?

To cater to diverse trading strategies and manage system performance, XM has set a cumulative limit of 300 open positions and pending orders across all your trading accounts.

This cap is designed to maintain optimal trading conditions for all clients, ensuring that you can manage your trades effectively within a robust trading environment.

Why do rollover rates increase threefold on Wednesdays?

In the spot forex market, transactions are conventionally settled two business days from their execution date.

As a result, trades executed on Thursday settle on Monday, and those executed on Friday settle on Tuesday, due to the weekend when markets are closed.

To accommodate this, rollover rates are adjusted to three times their usual amount on Wednesdays, covering the interest for the weekend period.

This tripling ensures that the settlement days align correctly with the market’s operational calendar, maintaining the continuity of your trades through the weekend.

Is binary options trading available?

At the current time, binary options trading is not among the services XM offers.

The focus is on providing a broad range of trading instruments and platforms that cater to various traditional and innovative trading strategies, excluding the binary options market.

What is XM’s approach to the rollover of futures contracts?

XM’s policy on futures contracts is straightforward: XM does not automatically roll positions over to the next contract upon the current contract’s expiration.

Instead, positions will be closed at the expiration date specified for each futures contract.

Should you wish to maintain exposure to the underlying asset, it will be necessary to manually open a new position in the subsequent contract.

This approach ensures clarity and control over your investment decisions, allowing you to strategize effectively around contract expiration dates.

How frequently do futures contracts expire, and what are the implications?

Futures contracts have varying expiration schedules depending on the underlying asset.

For instance, Oil futures are typically set to expire monthly, whereas Platinum futures may expire on a quarterly basis.

This variance in expiration schedules necessitates a proactive approach to portfolio management, encouraging traders to stay informed about the expiration dates of contracts they hold and plan their trading strategies accordingly.

Are there overnight charges, such as swaps, associated with futures contracts?

No, futures contracts do not incur overnight charges or swaps.

This characteristic of futures trading eliminates the cost associated with holding positions overnight, providing a transparent cost structure that consists solely of the spread.

What are the commission and fee structures for trading?

XM prides themselves on offering a trading environment with no hidden commissions or extra fees.

The only cost to traders is the spread, visible upfront before you execute a trade.

This transparency ensures you can make informed trading decisions without worrying about unexpected costs eroding your potential profits.

What are the tax obligations for trading US equity derivatives for non-US residents?

Under section 871(m) of the US Internal Revenue Code, non-US residents trading US equity derivatives are subject to taxation on dividend income derived from these instruments.

This tax, imposed by the US Internal Revenue Service (IRS), aims to ensure fair taxation on income generated from US assets, even when the investor is based outside the US.

The withholding tax rate is generally set at 30%, although this may be reduced for residents of countries that have a tax treaty with the US, highlighting the importance of understanding your tax obligations based on your residency.

How do I comply with US tax regulations when trading US equity derivatives?

To comply with US tax laws as a trader of US equity derivatives, it’s necessary to complete the W-8BEN form, available in the Members Area.

This form is part of the US’s efforts to tax dividend income earned by non-residents through their trading activities.

By completing this form, you certify your tax status and potentially qualify for reduced tax rates under a tax treaty between your country of residence and the US.

Follow the steps outlined in the Members Area to submit your W-8BEN form, ensuring your trading activities adhere to relevant tax regulations.

Why is completing the W-8BEN form essential for trading US equities?

The W-8BEN form is a critical document required by the US Internal Revenue Service (IRS) for all non-US residents trading US equities.

By accurately completing this form, you enable XM to apply the correct withholding tax rate on your dividend earnings from US equities, which could be significantly lower if a tax treaty exists between the US and your country of residence.

Without this form, or if it’s not submitted within the stipulated timeframe, a default withholding tax rate of 30% will be applied to all your dividend earnings, irrespective of any tax treaty benefits.

Moreover, failure to comply with this requirement might result in trading restrictions on your account.

Thus, completing the W-8BEN form is not only about ensuring tax compliance but also about optimizing your trading outcomes by leveraging applicable tax treaties.

What role do dividends play in trading, and how are they adjusted?

Dividends represent a portion of a company’s profits distributed to its shareholders.

When a company issues dividends, it effectively decreases its value by the total dividend amount, which is then mirrored in the stock price on the ex-dividend date through a price drop.

This dynamic also impacts indices that include the dividend-issuing company, where the index value adjusts in accordance with the company’s weight within the index.

For traders dealing with CFDs on Cash Indices and Stocks, it’s essential to be aware of dividend adjustments.

These adjustments are applied at 00:00 (GMT+2) on the ex-dividend date to reflect the dividend distribution’s impact on the market value of the instrument.

Depending on whether you hold a long (buy) or short (sell) position, the dividend adjustment can either credit or debit your account, calculated using the formula: Index Dividend Declared x Position Size in Lots.

It’s crucial for traders to monitor these adjustments to manage their positions effectively and anticipate potential market movements.

How are losses managed in relation to bonuses and account balance?

When a trade operates at a loss, the financial impact is first absorbed by your account balance rather than any promotional bonuses you might have received.

Bonuses are considered a part of your overall equity, designed to enhance your trading capacity.

However, in the event of a loss, it is the actual funds in your trading account that are depleted.

This approach underscores the real-value nature of bonuses as supplementary to your trading strategy, emphasizing the importance of risk management and strategic planning in trading activities.

Can average spreads vary, and under what conditions?

While XM strives to maintain stable and competitive spreads, there are instances when average spreads might widen.

Such scenarios typically arise during periods of significant news announcements, political uncertainties, unexpected global events, or at times when market liquidity is lower, such as at the weekend close or near the end of trading sessions.

These fluctuations reflect the inherent dynamics of the global financial markets, where supply and demand pressures can impact trading conditions.

Traders should be mindful of these potential changes and consider them when planning their trading strategies, especially around times known for higher volatility.

What are the trading hours for Cryptocurrencies, and how does it affect traders?

The cryptocurrency market operates 24/7, offering a unique trading opportunity that spans across weekends and public holidays, unlike traditional financial markets.

This round-the-clock availability allows traders to engage with the cryptocurrency market at any time, offering flexibility to respond to market movements and news events as they happen.

This continuous operation is facilitated by the decentralized nature of cryptocurrency exchanges and networks, ensuring that traders can capitalize on opportunities or manage their positions irrespective of the time or day.

Go to XM Official Website

Bonus Promotions

What types of bonus promotions are available?

XM takes pride in offering an extensive array of bonus promotions tailored to enhance your trading experience and boost your trading capacity.

These bonuses vary throughout the year and are designed to suit a wide range of trading strategies and goals.

To stay updated on XM’s latest bonus offerings, we encourages you to frequently check the Members Area where all current promotions are detailed.

Whether you’re a new trader looking to get started or an experienced one aiming to maximize your trading potential, XM’s bonus promotions are crafted to provide you with additional resources to achieve your trading objectives.

How does managing funds affect my bonus?

XM’s bonus structure is designed to be flexible, adapting to your account’s movements to support your trading strategies effectively.

When you execute an internal transfer between accounts, your bonus is adjusted in proportion to the amount transferred.

Similarly, withdrawing funds or transferring them to an account that doesn’t support bonuses will proportionally reduce your available bonus.

However, should you decide to cancel a withdrawal request, or if for any reason your withdrawal is not processed, any bonus amounts deducted will be promptly reinstated to your account.

This system ensures that your bonuses reflect the active funds in your trading account, providing clarity and fairness in bonus management.

Can I withdraw the trading bonuses?

The trading bonuses XM offers are exclusively designed to extend your trading capabilities, allowing you to open larger positions and potentially increase your profit margins.

While these bonuses themselves are not withdrawable, any profits you generate from trading with bonus funds are entirely yours to withdraw at any time.

This approach ensures that bonuses serve their intended purpose of enhancing your trading experience while maintaining the flexibility to access the fruits of your trading strategies.

What benefits does the XM Loyalty Program offer?

The XM Loyalty Program is the way of expressing gratitude for your continued partnership and active trading with XM.

As you engage more with the markets, you accumulate XM Points, which can be redeemed for valuable trading bonuses, further enhancing your trading potential.

The program is structured to reward you progressively, with greater rewards available as your trading activity increases.

This incentive not only acknowledges your loyalty but also provides tangible benefits that can be leveraged to support your trading endeavors.

How to become a part of the Loyalty Program and redeem XM Points?

Joining XM’s Loyalty Program is seamless and automatic.

There’s no need for you to take any additional steps; simply start trading after funding your account, and you’ll be enrolled automatically.

Once you’ve accrued XM Points, redeeming them for trading bonuses is straightforward.

Visit the Members Area, specify the number of points you wish to redeem, and the corresponding bonus will be credited to your trading account without delay.

This process is designed to be as user-friendly as possible, ensuring you can easily take advantage of the rewards you’ve earned.

What happens if my trading account becomes inactive?

Maintaining your Loyalty status requires continuous trading activity.

Prolonged inactivity can lead to a reset of your Loyalty status and the forfeiture of accumulated points.

The duration of inactivity that triggers a status reset varies by tier: 30 days for Gold, 60 days for Diamond, and 100 days for Elite.

This policy underscores the importance of regular trading to retain your Loyalty benefits and encourages continuous engagement with the markets.

How does the XM Refer a Friend program work?

XM’s Refer a Friend program is an exciting opportunity for you to earn rewards by introducing your friends to XM.

Eligibility is straightforward: verify your XM Real account and meet a minimal trading volume requirement.

Once eligible, you can share your unique referral link from the Members Area.

Each successful referral who meets the qualifying criteria can earn you up to $70 (or currency equivalent) in withdrawable rewards.

There’s no cap on the number of friends you can refer, amplifying your potential rewards for broadening XM’s trading community.

Regarding trading bonuses, what happens in the event of losses?

It’s important to understand that while trading bonuses can enhance your trading capacity, they are also subject to market risks.

If your trades result in losses, these will be deducted from your account balance, not the bonus itself.

However, if losses exceed your deposited funds, the bonus may also be reduced accordingly.

Rest assured, you are not required to refund any part of the trading bonus lost due to unsuccessful trades.

This policy ensures that bonuses serve as a risk-free augmentation to your trading strategy, allowing you to engage with the markets more confidently.



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