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Recent FAQs
October 11, 2017
Can I access to the same cTrader account from different computer at the same time?
Yes. As long as you have the correct login details, you can login to the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your ISP. You can also make tr...
October 11, 2017
Can I run 2 cTrader trading platforms on the same PC at the same time?
Yes, you can run multiple cTrader trading platforms at the same time on the same PC. To do that, you just need to install multiple cTrader trading platforms to your PC. To install multiple platforms, please choose different folders...
October 11, 2017
I can't install two cTrader trading platforms as there only remains one after second installation. Why is that?
To install multiple cTrader trading platforms, you need to: Select a different folder(than the folder where already cTrader platform is installed) when you install the second one. If you choose the same folder to install cTrade...
October 11, 2017
Can I login to several cTrader accounts at the same time?
Yes, but you cannot be logged in to multiple accounts from one instance(platform) of cTrader. You can either: Login to several trading accounts on one cTrader platform and switch accounts instantly just by clicking on the accou...
October 11, 2017
Will "ClickOnce installer" also updates programs automatically?
Yes, Click Once can be self updating. This means that the application checks by itself for updates. If an update is available, ClickOnce will automatically update the application (by replacing the updated files). Occasionally users...
October 11, 2017
I have "ClickOnce installer" but it doesn't automatically update the programs. Why is that?
Occasionally users have issues installing cTrader/cAlgo. In this case, clearing the ClickOnce cache should resolve this issue. You could just delete the file in the path provided by Microsoft in the link above or just follow the instr...
October 11, 2017
What is "ClickOnce installer" on windows PC?
ClickOnce is a technology provided by Microsoft that provides users with the ability to install an application by just clicking a link or simply run an installation file. This makes user interaction minimal as no more steps are requir...
October 11, 2017
Can re-transmitting devices like (Repeater, Access Points) affect connection speed?
Re-transmitting devices for enhancing the WiFi signal and/or to extending it, could cause a significant loss of package. As many of such devices may re-transmit with a significant lower bandwidth than the original modem(router) instal...
October 11, 2017
Can cTrader trading platform infected by viruses? What could happen?
Not to cTrader trading platform itself, but your device can be infected by viruses that affect the operation on the platform. In some cases, viruses have caused: Slow connection by restricting some cTrader communication package...
October 2, 2017
cTrader's price chart shows different price movement from the same symbol's chart of another cTrader. Why is that?
In very rare cases, price charts of cTrader can show some false historical data. Such data could be stored in the cache, resulting to show false market price feeds in a historical bar. It is only a small glitch on the trading platform...
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