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Recent FAQs
October 11, 2017
Where does market price come from on cTrader trading platforms?
Market Liquidity and Price Quotes come from different sources as each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who will provide the live quotes. To find out the source of market liquidity, as in the Liquidity Prov...
October 11, 2017
Can I change trading server time on cTrader/cAlgo platforms?
No, you cannot change the server time or trading hours on the platform. These settings are made by your broker and will remain unchanged until the broker decides to do so. Although, you can still change the "Time Zone" displayed on th...
October 11, 2017
Can I change the time zone on cTrader/cAlgo platforms?
Yes, the time offset can be changed at the bottom right corner of cTrader/cAlgo. Please note that chancing a "Time Zone" is only for user and affect on the platform. It doesn't change the trading server time provided by your broker. ...
October 11, 2017
How long can I use Demo cTrader/cAlgo? Any expiration dates for accounts?
Expiration date(settings) of cTrader Demo accounts are different by each broker. Expiration setting can be either 15, 30, 45 or 90 days after last logout. Please contact your broker for more information regarding expiration days. ...
October 11, 2017
Can I access to the same cTrader account from different computer at the same time?
Yes. As long as you have the correct login details, you can login to the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your ISP. You can also make tr...
October 11, 2017
Can I run 2 cTrader trading platforms on the same PC at the same time?
Yes, you can run multiple cTrader trading platforms at the same time on the same PC. To do that, you just need to install multiple cTrader trading platforms to your PC. To install multiple platforms, please choose different folders...
October 11, 2017
I can't install two cTrader trading platforms as there only remains one after second installation. Why is that?
To install multiple cTrader trading platforms, you need to: Select a different folder(than the folder where already cTrader platform is installed) when you install the second one. If you choose the same folder to install cTrade...
October 11, 2017
Can I login to several cTrader accounts at the same time?
Yes, but you cannot be logged in to multiple accounts from one instance(platform) of cTrader. You can either: Login to several trading accounts on one cTrader platform and switch accounts instantly just by clicking on the accou...
October 11, 2017
Will "ClickOnce installer" also updates programs automatically?
Yes, Click Once can be self updating. This means that the application checks by itself for updates. If an update is available, ClickOnce will automatically update the application (by replacing the updated files). Occasionally users...
October 11, 2017
I have "ClickOnce installer" but it doesn't automatically update the programs. Why is that?
Occasionally users have issues installing cTrader/cAlgo. In this case, clearing the ClickOnce cache should resolve this issue. You could just delete the file in the path provided by Microsoft in the link above or just follow the instr...
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