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November 23, 2017
I made a withdrawal from MT4 but the fund hasn't arrived to my bank account yet. Why is that?
Eightcap aims to process all withdrawal requests between 9 AM and 1 PM AEST, Monday – Friday. Requests submitted after 1 PM will be processed the following business day. Note that processing times may vary and are subject to the recei...
November 23, 2017
What happens if I deposit different currencies from the base currency of my MT4 account?
All your deposits should be made in the same currency as the base currency in your trading account. If your bank account is denominated in a different currency than the trading account In this case, your deposits will be converted ...
November 23, 2017
I made a money transfer but it hasn't appeared on MT4 account yet? What happened?
Most of the payment options are instant. If you have funded via credit card, funds will usually be available in your account within seconds of completing the transaction. If you have funded via bank transfer however, funds will need t...
November 23, 2017
In what base currency can I have my MT4 accounts?
EightCap currently supports the following major currencies: AUD, USD, GBP, NZD and EUR. You will be asked which currency you would like your EightCap trading account to be held in during your application. Note the currency you have se...
November 22, 2017
Is my funds safely deposited to segregated accounts?
The security of your funds is of the utmost importance to Eightcap. All client monies at EightCap are held in segregated client trust accounts with the National Australia Bank (NAB), a Tier-1 Australian Deposit-Taking Institution, mai...
November 21, 2017
How old it can be to process refund/cancellation of credit/debit card payment?
If you have funded your account using a credit/debit card and you request for a withdrawal within 90 days of your initial deposit, then the withdrawal can be made back to the same card originally used to deposit funds. If your withdra...
November 21, 2017
I have withdrawn funds via card but it hasn't arrived on my card for over a week. Why is that?
Please note that clearing times for credit/debit card withdrawal will depend on your location: domestic credit/debit card withdrawals can be processed in one business day; international withdrawals will typically take 2 – 5 business days...
November 21, 2017
Can funds be sent to expired/cancelled credit or debit card?
Please note that funds cannot be returned to an expired debit/credit card. In the event that the card you used for depositing funds with FBS is cancelled/lost/stolen/replaced/does not support foreign remittance refunds, please inform ...
November 21, 2017
How much does it cost for withdrawals via international Bank Wire Transfer?
Withdrawals by Bank Wire Transfer are processed within 24 hours on working days on receipt of your withdrawal request. However, funds will usually take between 2 – 5 business days to be credited to your bank account. Please note t...
November 21, 2017
How much are the conversion fees on China Unionpay transfer?
UnionPay is the leading bank card provider in China. It provides a secure and efficient method for funding your EightCap trading account if you reside in China. Please note that there are no fees for CUP however deposits made in RMB w...
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