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Recent FAQs
March 21, 2016
Any expiration dates on MT4/MT5 Demo/live accounts? I cannot login to my accounts now.
FBS has set the expiration dates for demo accounts, and the date to put the account in archive for live accounts. For FBS live accounts All FBS live/real trading accounts will be put in archive if there is no activity for 90 days. I...
March 21, 2016
How to logout from FBS's Personal Area(client portal)? There is no option for that.
In FBS's Personal Area, you can do anything regarding deposit/withdrawal, internal transfer, account opening and etc. So you may want to make sure that no one else is able to access your Personal Area at any time. To logout from th...
March 19, 2016
How to verify my FBS MT4/MT5 account with Documents?
To verify your account, you will need to submit necessary documents to FBS and you can do that from FBS Personal Area. You will need to verify your account to withdraw funds from the account and join some promotions. *Please note tha...
March 19, 2016
How to change the password for FBS Personal Area?
If you have forgotten the password, you will need to recover it at the login page of Personal Area. If you are able to login to the Personal Area and want to update/change the password, you can do that in the Personal Area. To chan...
March 19, 2016
What is the FBS PIN code? How can I recover it?
The PIN code is the code you will see in the screen when you have first time registered with FBS and it is shown only once. For security reasons, FBS does not send any password or PIN code via email or phone, so you have had to save t...
March 19, 2016
How to change the registered phone number with FBS?
You can change the profile setting including phone numbers registered with FBS from FBS's Personal Area. Please note that you need to receive SMS to your phone number to change and verify your new number. Please follow the instruction ...
March 19, 2016
How to change the email address registered with FBS?
To change the registered email address with FBS under your name, you need to send a request to change the email address to FBS from the originally registered email address. Please note that you cannot request it from the new email add...
March 18, 2016
Who cannot open MT4 or MT5 accounts? Any conditions?
To open a live/real account with FBS, you need to be: over 18 years old not US citizens Accounts opened in other name Sometimes, some people try to open an account in different name by using his/her family or friends name. ...
March 18, 2016
My order didn't close at the stop loss level on MT4/MT5. Why is this?
For several reasons, it often happens that an order is executed at the different price from the one you are looking at or the price you have previously set in MT4. Please note that if your broker is a Market Maker or applies Dealer Pl...
March 18, 2016
How long can I open positions on MT4/MT5? Any time limits?
FBS has got no restrictions on the trading method, and you can have a position opened as log as you want. You just need to make sure that you have got enough margin to support all your open positions, as swaps charges and spread condi...
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