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Recent FAQs
February 5, 2016
How long can I use XM MT4/MT5 demo accounts?
Demo accounts will be expired if it's been inactive for more than 90 days. If you keep using the Demo account, you can use it as long as you want. There is no restrictions on the number of Demo accounts you can open. In case you...
February 5, 2016
How does NBP work on XM MT4/MT5? Who covers the losses?
NBP is Negative Balance Protection which triggers when you have minus/negative balance in your account. All the minus/negative amount will be covered by XM, and reset the balance to zero. This is also called "Zero Cut" system and y...
February 5, 2016
Does requote happen on XM MT4/MT5 trading accounts?
No, XM has no re-quote on trades. XM adopts "Market Execution" type of trading environment, where sending orders to market directly. XM is also finely credited as a broker which has deep liquidity and slippage merely happens. *S...
February 5, 2016
Does XM allow news time trading on MT4 and MT5 platforms?
Yes, there is no restrictions on news time trading on XM accounts. You will receive the price feeds from XM continuously, even when important economic news are released and volatility is high in the market. XM offers deep liquidity...
February 5, 2016
How to change the '20% Stop Out' on XM MT4/MT5 accounts?
Unfortunately, you can not take off that system from a XM account. Stop out level exists to manage risks and avoid further losses in accounts. XM also offers NBP(Zero cut) system, and NBP is not applicable without stop out level. *NB...
February 5, 2016
Why all of my positions got closed on XM MT4/MT5 suddenly?
XM has set stop out level at 20%. Meaning that when the margin level in an account goes below 20%, all of the positions will be liquidated.(closed) This is to avoid further losses occur in the account and all XM live accounts follo...
February 5, 2016
Will 'Margin Call' by XM delivered via email or phone?
You do not receive the margin call message via email, but in the Mailbox in MT4/MT5 platforms. Margin call occurs when the margin level goes below 50% in XM account. You do not actually receive any notifications by this, but yo...
February 4, 2016
How to calculate margin requirements for gold/silver on XM MT4/MT5?
You can calculate the required margin for gold and silver as below. Margin Requirements (Gold/Silver) lots × contract size × market price ÷ leverage Leverage is up to 1:1000. The contract size is Gold 100 oz Sil...
February 4, 2016
Is scalping trade allowed in XM account?
XM do not restrict scalping trades. Although XM might set a limit to high leverage(1:1000), if a trader prefers scalping trade during news time(when important economic news is released). Other than that there is no restrictions on ...
February 4, 2016
Trailing stop order didn't work in XM MT4/MT5 account. Why is that?
If you have correctly set up a 'Trailing Stop' order and it wasn't triggered, the reason can be either two of the below. 1, The price didn't reach the first trailing stop line To trigger a trailing stop, the price needs to move mor...
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